OpenView Labs

OCTOBER 22, 2020

When was the last time you purchased software without trying it first? It’s possible you can’t remember—the self-service, try-before-you-buy approach to software distribution has become so ubiquitous that having to sign up for a demo or (gasp) speak to a salesperson first can feel archaic at best. More and more SaaS companies are striving for a product led growth (PLG) go-to-market approach—which typically involves a freemium or free trial distribution model.

Benchmarks 67

Benchmarks Metrics Acquisition User Experience 67

Predictable Revenue

OCTOBER 22, 2020

Ari Levine has learned to approach everything from the position of the consumer. Even in B2B enterprises, that buyer is a person and we shouldn't forget that. Let's learn how to be more human in our outreach approach and create quality connections with our target audience. The post How to Diversify Your Top of Funnel (And Add a Figure in Revenue) appeared first on Predictable Revenue.

Revenue 259

Revenue B2B Enterprise 259

SaaStr

OCTOBER 22, 2020

I’ve had several near-death experiences in my life, one being my own company. By all accounts, we were almost screwed. Imagine entering the most crowded software market in the world. Why, for god’s sake, would anyone choose to build another productivity app? It was a dumb decision. Until it wasn’t. Source: G2. We defied all market odds and became one of the fastest growing software companies ever, bootstrapping our way to $20M ARR.

Sales Hiring 234

Sales Hiring Scale Engineering Product Marketing 234

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 times more revenue than their competitors. And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboardin

Leadership 218

Leadership AI Scaling Engineering 218

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Revenue

SaaStr

OCTOBER 22, 2020

So we did a quick informal Twitter poll with 830+ votes, and 25% of you said you’re going back to the office now that San Francisco is allowing non-essential employees to return. If in SF, will you go back to the office now? — Jason BeKind Lemkin (@jasonlk) October 22, 2020. Density is capped in SF as it reopens offices, and safety policies must be followed.

Company Culture 198

Company Culture 198

SaaStr

OCTOBER 22, 2020

Recently, a good friend of mine running a Hot SaaS Start-up asked me if he should hire a particular VP of Product candidate I knew well. The team he’d be managing was a big thumbs up on him. The board was in favor. And I knew this VP. This VP is a 10/10. But … it wasn’t what this CEO was looking for. He wanted someone different.

Sales Hiring 181

Sales Hiring Sales Recruiting SaaS Sales 181

Neil Patel

OCTOBER 22, 2020

Let me ask you a question… Would you rather have a beautiful website or a website your customers love? From a business perspective, you shouldn’t go for either. Your answer must be 100% I want a high-converting website. Because if people buy, then they both like it and you can safely and predictably scale your business. Many people get in the trap of creating designs they like while their perfect client avatar is so much different than what they would imagine.

Scale 142

Scale Underperforming Technical Team Sales Hiring Consulting 142

Sage Intacct

OCTOBER 22, 2020

Managing your subscription business with SaaS Metrics. The most important SaaS Metrics and what you need to show investors to secure your next round of funding.

Metrics 124

Metrics SaaS Business Subscription 124

Andreessen Horowitz

OCTOBER 22, 2020

Neurons do not divide or replicate, so how can we replace neurons killed by neurodegenerative diseases like Parkinson’s Disease? On the Bio Eats World Journal Club, UCSD Professor Xiang-Dong Fu and host Lauren Richardson discuss his team’s work generating new … The post Journal Club: Reversing Parkinson’s with New Neurons appeared first on Andreessen Horowitz.

104

104

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Payments

Zuora

OCTOBER 22, 2020

Every quarter we recognize exceptional ZEOs with our peer nominated “Z-Awesome Award.” These individuals are entrepreneurial, creative and truly embody […]. The post Meet Katherine Travis, Sales Engineer & Z-Awesome Winner appeared first on Zuora.

Engineering 98

Engineering Sales 98

Andreessen Horowitz

OCTOBER 22, 2020

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . One of banks’ most expensive line items is also its least effective. Last month, the FinCEN files were leaked to BuzzFeed, … The post FinCEN files fallout; LendingClub kills P2P; fintech courts retail investors, more appeared first on Andreessen Horowitz.

Banking 101

Banking 101

Nimble - Sales

OCTOBER 22, 2020

In most online resources that will teach you how to conduct successful webinars, you will most likely get generic tips on setting up landing pages, choosing webinar software, and promoting it on social channels. Having conducted dozens of webinars that turned out to be both successes and failures, I have learned that one can succeed […]. The post How to Drive and Convert More B2B Leads with Webinars appeared first on Nimble Blog.

B2B 122

B2B Software Social Media 122

Baremetrics

OCTOBER 22, 2020

Does “you get what you pay for” actually apply to SaaS companies? Depends on who you ask. While the concept is simple enough, many products and services leave us wanting more. That said, upgrading to a “bigger” plan shouldn’t feel like highway robbery. And on the flip side, your customers shouldn’t feel forced to pay month-to-month for services they’re not actually using on a regular basis.

SaaS Payments 80

SaaS Payments Pricing Scale Payment Services 80

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Revenue

Sales Hacker

OCTOBER 22, 2020

When it’s time to start your outreach, the mindset you have is paramount to your success. You need to have a mindset that can handle rejection, make connections other sellers won’t, and that can move at the speed of business. I’ve run thousands of outbound sales activities throughout my career, and through that, I’ve learned three secrets to cultivating a winning sales mindset.

Development 70

Development Sales Social Media Strategy 70

Totango

OCTOBER 22, 2020

When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. As communication becomes more fast-paced, client expectations for timely, personalized responses to their issues have risen as well. Customers want to feel valued, and if a company is not meeting their need for conflict-resolution, it can lead to dissatisfaction, and eventually, ca

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

Sales Hacker

OCTOBER 22, 2020

The post Planning Pandemic-Proof President’s Club & SKO Events in 2021 appeared first on Sales Hacker.

Sales 91

Sales Sales Enablement 91

Andreessen Horowitz

OCTOBER 22, 2020

Last year, I wrote about our series B investment in Applied Intuition, which builds simulation software and infrastructure tools to safely test and validate autonomous vehicles at scale. Now, just a little over a year later, so much has changed … The post Applied Intuition Series C appeared first on Andreessen Horowitz.

Scaling 65

Scaling Investment Software 65

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User Experience

Chart Mogul

OCTOBER 22, 2020

We’re excited to unveil a new (beta) feature called MRR webhooks! Create a webhook and each time a customer’s MRR changes some JSON is sent to a URL of your choosing – this opens up a whole new set of ways to integrate your subscription data with the tools you use across your organization. One of our aims at ChartMogul is to make it incredibly easy for our users to get their data into and out of their accounts.

Metrics 64

Metrics Subscription Payment Features Data 64

ChurnZero

OCTOBER 22, 2020

If you’re thinking of building a Customer Success platform in-house, there’s a few things you ought to know. But first, let’s address the elephant in the article by acknowledging that we’re a software company that is making a one-sided argument in favor of buying. This may seem self-serving, but we promise our intentions are pure. Our goal is to bring awareness to the building considerations that are often overlooked or inaccurately weighed during the cost-benefit analysis of a build-or-buy deci

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Chargify

OCTOBER 22, 2020

Can you imagine running your recurring revenue business without any CRM in place? Sounds impossible if you ask us. As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. A good CRM helps you understand your customers better, provides your sales teams a source of truth on deals open and closed, and is a holding cell for leads consistent to boost sales revenue.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

ITPro

OCTOBER 22, 2020

Any benefits the communications platform saw in Q1 largely disappeared by the summer, according to Morgan Stanley.

Communication 72

Communication Software Business 72

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Business

Chart Mogul

OCTOBER 22, 2020

We’re excited to unveil a new (beta) feature called MRR webhooks! Create a webhook and each time a customer’s MRR changes some JSON is sent to a URL of your choosing – this opens up a whole new set of ways to integrate your subscription data with the tools you use across your organization. One of our aims at ChartMogul is to make it incredibly easy for our users to get their data into and out of their accounts.

Metrics 52

Metrics Subscription Payment Features Data 52

Zuora

OCTOBER 22, 2020

Every week, we bring you the top stories and analyses from the global Subscription Economy. Google Photos revives its prints subscription […]. The post Subscription Economy News: Week of 10/19/20 appeared first on Zuora.

Subscription 52

Subscription Payment Features 52

SaaS Metrics

OCTOBER 22, 2020

Networking can be quite complex from the outside, with its own range of terms, acronyms, and phrases that can be difficult for newcomers to decipher. One of the many terms floated around by networking experts is DDI. This guide will take a look at what exactly DDI is, why you might need it, and what kinds of benefits it has to offer. An Introduction to DDI In simple terms, DDI is an efficient, effective solution for managing a large network.

Management 52

Management 52

BetterCloud

OCTOBER 22, 2020

The COVID-19 pandemic has changed the way a lot of people work—and IT pros are no exception. Earlier this year, our chief customer officer Rachel Orston launched a series of SaaSOps Stories on our blog, through which she hoped to learn more about the new skills and uncomfortable challenges that IT leaders are facing in 2020. Each leader she interviewed brought a lot of insights to the table, but three common themes emerged: Management styles have changed.

Interviewing 52

Interviewing Enterprise Leadership Innovation 52

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Software Engineering

SaaStr

OCTOBER 22, 2020

Ep. 388: Ryan Carlson is the CMO @ Okta, the leading independent provider of identity for the enterprise. Prior to their incredibly successful IPO in April of 2017, they raised funding from some of the best in the business including Sequoia, a16z, Greylock, Khosla and Floodgate to name a few. As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO

Sales Hiring 168

Sales Hiring Scale Interviewing Technical Review 168

BetterCloud

OCTOBER 22, 2020

Lester Chan is the Head of Enterprise Security at Zoom, which has arguably been the most ubiquitous SaaS application on the market this year. On Day 4 of Altitude 2020, our chief customer officer Rachel Orston chatted with Chan about Zoom’s explosive growth, as well as how IT leaders (including those at Zoom) are driving outcomes across their businesses.

Enterprise 52

Enterprise Innovation Cloud Communication 52

FastSpring

OCTOBER 22, 2020

When you first hear the term shopping cart abandonment, the first image that may come to mind is a lone shopping cart, a few tumbleweeds rolling by, and maybe some sad music is playing gently in the background. While this paints somewhat of a picture of what shopping cart abandonment is, that’s not quite it. So, what exactly is shopping cart abandonment, and do you even care?

Payment Solutions 78

Payment Solutions Payment Methods Merchant Services Payment Services 78