Kellblog
AUGUST 13, 2019
This is a sister post to my recent one, Career Decisions: What to Look For in a Software Startup. That piece is all about what to look for when considering taking a job at a software startup. This piece is kind of the opposite: what to look out for when considering an executive job at a software startup. This post isn’t simply the inverse of the other and I didn’t approach writing it that way.
SaaStr
AUGUST 13, 2019
Dropbox Chief Customer Officer Yamini Rangan draws on 20 years of experience to challenge five common misconceptions about SaaS success. From beating the competition to over (or under) relying on Outbound, she offers a practical perspective on the frameworks that are holding businesses back from reaching their full potential in a changing landscape.
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Intercom, Inc.
AUGUST 13, 2019
Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. But perhaps we don’t stop to consider the fundamental nature of our relationship with tools – we’re aware that they extend our abilities, but can also be blind to the way they shape how we use our abilities.
The Daily Egg
AUGUST 13, 2019
A common refrain we’ve heard is that people’s businesses are too small to use any sort of CRO tool that tells them what their visitors are up to. That their website traffic is too low. That they need to increase their revenue or traffic first before they can think about improving their website for those […]. The post Low Traffic? No Problem!
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Intercom, Inc.
AUGUST 13, 2019
Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support bots to get help. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Unbounce
AUGUST 13, 2019
Taylor Loren knows it better than anyone: SaaS is a tough almond to milk. It’s not just the complexity of building a valuable product that stands out from your competitors. The nature of the software as a service (SaaS) model is that your customers need to resubscribe every month (or year, depending). And no matter how great your platform is, that’ll inevitably mean churn.
Nimble - Sales
AUGUST 13, 2019
If you want to 10x your business in 30 or 90 days, then this post is not for you. However, if you want to increase your sales and profits, create more repeat clients in a sustainable way, AND still have time to run your business, then read on. My mother often said to me: “Ross, […]. The post 5 Reasons Why You Don’t Have to 10x Your Business in 30 Days appeared first on Nimble Blog.
FastSpring
AUGUST 13, 2019
ShortPoint is a leader in intranet design software. Since 2015, they have built over 20,000 beautiful and functional intranet sites with more than 50 global partners. This has led to a rapid acceleration in growth for the company which was both exciting and challenging. The ShortPoint team realized they need to revaluate their ecommerce set up in order to effectively capture more global sales and compete with larger competitors while staying lean as a company.
CloseSaaS
AUGUST 13, 2019
There’s an old saying that you can’t teach an old dog new tricks. In other words, if someone has been doing something a certain way for years, they’ll never abandon those methods, no matter how outdated they become.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Andreessen Horowitz
AUGUST 13, 2019
If history repeats itself, the next social network won’t look like the social networks we know today.
OpenView Labs
AUGUST 13, 2019
Despite the flurry of activity and anxiety leading up to the May 2018 enforcement of GDPR, just over a year since its enactment, there are organizations collecting personal data that are actually taking comfort and confidence in the guidance it provides. That notion is probably surprising considering that more than half of the US and European companies surveyed in the IAPP-EY Annual Governance Report 2018 who were subject to the regulations said they were far from compliance or would never compl
Divestopedia
AUGUST 13, 2019
Here’s a look at the current landscape of deal sourcing technology, platforms and services that you can use.
SaaStr
AUGUST 13, 2019
We have 745 founders, CEOs and SaaS execs already coming to SaaStrScale.com in SF on Aug 29. We’ll have a dozen+ playbook sessions from the CROs, CMOs and CCOs of Flexport, Gusto, Brex, Talkdesk, Intacct, PatientPop, and other SaaS leaders. But beyond the sessions, we’ll have 50+ mentoring sessions and braindates, from 1-on-1s to 1-on-8s and more on top topics you care about: We’ve got 10+ great VPs of Demand Gen doing sessions on how to get more leads. 10+ customer success le
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Totango
AUGUST 13, 2019
Some people think the most important moment in the customer relationship is when they make the initial decision to purchase. But the period after the purchase, the onboarding phase , is what really establishes the customer relationship. What your organization does next could mean the difference between having a life-long customer or another churn statistic.
SaaStr
AUGUST 13, 2019
I wouldn’t think about your marketing spend post Series B solely as a % of revenue. Although you probably should start there: First, you can probably spend up to 50% of your first year ACV to acquire a customer once you are well-funded. Probably even 100% if you’ve raised a ton of cash and can sustain the burn. Because if your customers last 10+ years, and you are growing like crazy, and you want to crush the competition, then even spending 1.5+ years of ACV to acquire a customer (say 100% on ma
Chargify
AUGUST 13, 2019
SaaS companies are all about growth. They spend a lot of time, energy, and money on acquiring new customers and retaining the existing ones. However, they often overlook the most powerful way to increase their revenue, which is pricing optimization. According to Price Intelligently’s “The Anatomy of SaaS Pricing Strategy” report, pricing is an untapped growth lever.
Outseta
AUGUST 13, 2019
Start-ups offer employers and job candidates a unique opportunity to create win-win working relationships By Geoff Roberts I have long been a vocal advocate for the importance of Human Resources—ahem, People Operations these days. In a start-up of any sort of scale I’d go so far as to say it’s the single most important function in the company; if you get the right people on the bus you can achieve just about anything.
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