FastSpring

NOVEMBER 12, 2018

Cisco Systems estimated that IoT was “born” between 2008 and 2009, but it’s just in the last couple years we’ve seen an explosion of IoT solutions for both commercial and domestic use. The Internet of Things is a network of interconnected physical devices that collect and share data with each other. You’re probably already familiar with IoT associated features like automatic climate control for Smart Homes or the daily holistic health reports generated by aggregating data from your w

VP of Engineering 67

VP of Engineering Innovation Technology Software 67

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior CS leaders.

Customer Success 48

Customer Success Enterprise PayPal Company Culture 48

Intercom, Inc.

NOVEMBER 12, 2018

Intercom’s mission is to make internet business personal – in an era of online interactions between businesses and customers, that sense of personal connection can be hard to forge and easily lost. That personal connection is most keenly felt when things go wrong and when customers need support. We have become synonymous with making personal and conversational interactions the bedrock of a great customer support experience.

Customer Support 245

Customer Support Communication Engagement Leadership 245

Sales Hacker

NOVEMBER 12, 2018

This week on the Sales Hacker podcast , we interview Ilir Sela , the Founder and CEO of Slice, one of the fastest growing companies focused on the small business space in the US. . Slice helps pizzerias compete with Big Pizza and transforms the way they manage their business. Slice is a team of over 400 folks spread across New York, Macedonia, and Ireland and Ilir walks us through how he thinks about growing and scaling a company that is fundamentally about helping small business owners surviv

Scale 63

Scale Scaling Venture Capital Interviewing 63

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaSOptics

NOVEMBER 12, 2018

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. The most noticeable pitfalls lie in the way SaaS businesses manage the order-to-cash-to-renewal process and capture, share and use financial metrics.

SaaS Payments 47

SaaS Payments Payment Solutions Payment Services Payments 47