Fri.Jun 10, 2022

article thumbnail

Tips for Navigating Your Customer Success Career Path

Totango

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Director of Customer Success Robyn Fernandez spoke with three CS executives, including Swiftly’s Chief Customer Officer Maranda Dziekonski , Egnyte’s Manager of Customer Success Naomi Hawn , and SentinelOne’s Vice President of Customer

article thumbnail

WWDC: Apple, Cloudflare, Fastly plot the end of CAPTCHA

IT World

Apple took several steps toward a password-free future at its Worldwide Developer Conference , but another component of its strategy will be to replace CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) with a more private solution. Introducing: Private Access Tokens. Apple is working with Cloudflare (with whom most think it developed the tech behind iCloud Private Relay ).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Composable Customer Success and Why is it Important for Your Business?

Totango

If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting blocks is that one set can be used to make dozens of different models. For instance, you may purchase a set that comes with instructions for building a pirate ship, but halfway through building the ship, your child changes his mind and decides he wants to build a fire truck instead – no problem!

article thumbnail

Note to IT: Apple's upcoming public betas can be your friend

IT World

With Apple set to release the public betas of macOS 13 "Ventura" and iOS/iPadOS 16 sometime in July, it’s inevitable that some business users will want to get an early look at what’s coming. The typical IT reaction is to try to block users from trying out beta software, but that may not be the most advantageous way to handle what's coming. In fact, you can actually make these betas — and eager early adopters — work in your favor.

article thumbnail

How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

article thumbnail

Can Synthetic Biology and Pond Scum Deliver Carbon-Neutral Manufacturing?

Andreessen Horowitz

Synthetic biology has long promised to make production of medicines, foods, chemicals and materials cheaper and more sustainable. Yet, while many products can now be made through synbio, the bio-based manufacturing revolution is still not here. A major bottleneck to realizing the opportunity of synbio is the production process: the existing options are tricky and.

80

More Trending

article thumbnail

5 Tips To Build An Authentic Personal Brand to Win More

Sales Hacker

We’ve all been approached on LinkedIn before but has anything about them or their pitch really impressed you? Stop wasting your shot by not making the most of your profile. Utilize the power of perception and control the narrative. During this master class, Gianna Scorsone will show you how to create a personal brand that sets you apart and how to contextualize your prospect’s profile for a memorable experience.

article thumbnail

Amazon to pass Walmart as No. 1 retailer by '24; the latter's store-based tack is to blame

IT World

Amazon is expected to push past Walmart as the No. 1 retailer in the US by 2024, according to new report from Ascential. That news is hardly surprising to retail watchers, as Walmart bet on a store-based approach years ago. While that made sense at the time, consumers have changed their habits — and Walmart is about to pay the price. The mammoth company — which today is not only the largest retailer in the US but the largest company in any category — had little choice at the time.

Pricing 64
article thumbnail

The Creative Conversion Method for Sales Leaders

Dubb

No matter your sector or industry, the Creative Conversion Method can help you reach many of your sales goals. Read on to learn more about how you can implement and leverage the Creative Conversion Method in your business. The Quest for More Sales Sales leaders like you are impressive. You not only have to. The post The Creative Conversion Method for Sales Leaders appeared first on Dubb Blog.

Sales 52
article thumbnail

Do a demo today you'd be proud of 10 years from now

Upscope

You're using the Nokia of screen sharing. You want to be using the iPhone. Once you do, you'll never go back and the way you explain anything online will change forever. There are a million sales people out there selling to clients. Companies and consumers are flooded with new proposals.and yet, you know, if you communicate your solution well, you still win.

Mobile 52
article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

Innovation Burns Bright at India Z-Hack 2022

Zuora

ZEOs put forth their creativity and innovation at the recent India Z-Hack Hackathon. The first round of Z-Hack ran from […]. The post Innovation Burns Bright at India Z-Hack 2022 appeared first on Zuora.

article thumbnail

The five biggest Customer Success software implementation mistakes—and how to avoid them

ChurnZero

Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. But it can also be an intimidating undertaking, especially for first-time buyers. You must take inventory of all your data points and sources, get your operations in order, and corral internal stakeholders for support. There are many moving parts that make it prone to miscommunications and mistakes without a well-defined project goal, plan, and owner.

article thumbnail

Role of cross functional communication in Customer Success.

CustomerSuccessBox

The moment we lose the synergy between two teams, they end up doing more than what’s required. It leads to doing excess work, wasting more time, and spending more. Ultimately causing a delay in doing the same task that took an hour, now got much longer. Have you maintained the synergy between the teams, especially in remote situations? Well, this needs your attention.

article thumbnail

Do a demo today you'd be proud of 10 years from now

Upscope

You're using the Nokia of screen sharing. You want to be using the iPhone. There are a million sales people out there selling software. Companies are flooded with new software proposals.and yet, you know, if you communicate your solution well, you still win. The war is not against competitors but against confusion, doubt, boredom, inertia. Confusion comes from jargon, whether it really does what they expect, whether it solves their specific problem.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

article thumbnail

The rise of text and phone scams and why you should worry

IT World

The text was from a number I didn't recognize, but there was no question I knew the sender's name. He identified himself as the CEO of a company I've worked with for years, and he had a favor to ask. Would I mind going to the nearest Apple Store and texting him a list of available gift card denominations? He planned to buy a few for his staff as a surprise.

52
article thumbnail

Why NPS From Your Whole Ecosystem Is Critical with Flexport Founder & CEO Ryan Petersen (Pod 563)

SaaStr

To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: a 2016 interview with Harry Stebbings and Flexport Founder and CEO, Ryan Petersen. In October 2016, Flexport was a single-product company with a valuation of 300 million. Today, it’s a multi-product platform valued at 8 billion. In the future-minded tech world, it’s often about what’s next.

article thumbnail

Jun 10 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals. Sets the strategy and prioritizes Objectives and Key Results, while leading the Customer Success teams.

article thumbnail

10 Inspiring Advocacy Marketing Examples from Top Companies

SmartKarrot

Imagine this scenario – one of your loyal customers goes online and starts talking about how good your product is! They go ahead and do a video talking about the value it brings. The video then circulates among their circles, and boom – you have new customers! That is how advocacy marketing works! In advocacy marketing, your existing customers become your brand advocates.

article thumbnail

Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.