Fri.Oct 05, 2018

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Customer retention: 5 best practices & 6 strategies for low churn

Intercom, Inc.

Customer retention is the silent killer of SaaS businesses today. People get curious, kick the tires, shrug their shoulders and leave without saying goodbye. Even if you are acquiring customers for $10, if they only stick around for a month or two, you won’t build a lasting business. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time.

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5 Signs Your Star Salesperson Will Make a Terrible Sales Manager

Sales Hacker

The Cautionary Tale of James and Kim. The call came in. It was like so many calls I had received before. Kim* was fed up because James,* the star salesperson her organization promoted, wasn’t making it as a sales manager. James had been killing it at sales. It was clear he knew the industry and how to convert leads into sales. When James’ supervisor left he made it clear he wanted to move up in the organization and Kim and the other members of management thought it was clearly the right thing to

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Valuize Consulting Welcomes Chief Outcomes Officer To The Team

Valuize Consulting

Valuize Consulting announced today that Jean Nairon has joined the firm as Chief Outcomes Officer (COO) to help lead the firm through its next growth phase. Jean Nairon brings extensive experience and expertise in strategizing and operationalizing B2B SaaS growth and customer strategy, processes, and technology. His career spans building and leading Customer Success strategy [.].

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How the Agile Approach Can Ramp Up Sales Onboarding

Sales Hacker

Sales onboarding – every company does it, but few do it as well as they’d like. According to a report from The Sales Management Association, 62% of companies consider themselves to be ineffective at onboarding. When sales onboarding is ineffective, the costs are high – not only for the sales department but for the entire organization: Underprepared sales reps can damage your business reputation and may not sell to buyers the way they like to be sold to.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Valuize Consulting Welcomes Chief Outcomes Officer To The Team

Valuize Consulting

Valuize Consulting announced today that Jean Nairon has joined the firm as Chief Outcomes Officer (COO) to help lead the firm through its next growth phase. Jean Nairon brings extensive experience and expertise in strategizing and operationalizing B2B SaaS growth and customer strategy, processes, and technology.

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Valuize Consulting Welcomes Chief Outcomes Officer To The Team

Valuize Consulting

Valuize Consulting announced today that Jean Nairon has joined the firm as Chief Outcomes Officer (COO) to help lead the firm through its next growth phase. Jean Nairon brings extensive experience and expertise in strategizing and operationalizing B2B SaaS growth and customer strategy, processes, and technology.

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#SubscribeToDiversity at Subscribed London 2018: Bringing Your Whole Self to Work

Zuora

At Subscribed London 2018 we once again showed that we #SubscribeToDiversity with a panel including Luminate, Auticon, and Tech Talent Charter, hosted by Karen Gaydon, Senior VP of ZEO Success at Zuora. Read on for highlights from this heartfelt and candid discussion. The post #SubscribeToDiversity at Subscribed London 2018: Bringing Your Whole Self to Work appeared first on Zuora.

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How to Become a VP of Sales by the Time You’re 30

Sales Hacker

Have you ever wondered how to become a VP of Sales? I can tell you exactly how to do it, because I’ve lived this journey myself. By the time I was 30 years old, I was working at Oracle (via startup acquisition) helping them build the #1 performing SaaS sales team in my region. At the time, I had two years as a VP of Sales under my belt. And while there is no one perfect trajectory that a sales career follows, there are some key questions you should ask yourself before you start the journey

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Subscribed London 2018 Wrap-Up

Zuora

Subscribed London was all about the nuts and bolts of how to build a great subscription business with amazing stories from subscription thought leaders all about how people are transforming their businesses. Read on for highlights from Which?, Philips Health, Thales, Trustpilot, Volkswagen, Time Inc. UK and more! The post Subscribed London 2018 Wrap-Up appeared first on Zuora.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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ChurnZero: Customer Success Professional Spotlight

ChurnZero

This is the second installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring Brooke Goodbary , who is a Customer Success expert at dataxu. She shares her experience working on the frontlines of Customer Success in fast growing startups at brooke.land/blog.