Fri.Apr 09, 2021

article thumbnail

As You Scale, Most Of Your New Revenue May Well Come from Existing Customers

SaaStr

Q: Can the majority of a SaaS company’s revenues come from existing customers? Yes, especially once you are at scale. In fact, as you get bigger, it gets pretty common with bigger deals and in the enterprise. Let’s take some examples: #1. 73% of Salesforce’s new bookings come from its existing customers. A bit more here. #2. UiPath is at $600m ARR now growing 65% a year … and 75% of its new revenue / bookings are from existing customers.

Scaling 297
article thumbnail

Best Requirements Management Tools

The Daily Egg

Requirements management can get intense if you aren’t proactive about keeping projects under control from the beginning. We spent days going through the most promising requirements management tools to find out which ones were worth your time according to features like agile reporting, views, roadmaps, automation, and level of customization. Our number one pick is Confluence because […].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Become a Top Sales Performer in Any Industry

Nimble - Sales

Top sales performers are very much alike. This prompts a novice sales agent to believe that it’s possible to reverse engineer the success by replicating and nurturing those similar qualities. We actually believe that it is very much correct. It’s a mission possible scenario. Nobody was born a great salesperson; people learn and train for […].

Sales 142
article thumbnail

How to Use LinkedIn Insights in an Actionable Way

Neil Patel

What is an insight? According to Merriam-Webster , it’s the “power or act of seeing into something.” LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. Whether you’re hiring, promoting, or putting together marketing strategies, LinkedIn Insights can help you make the most of an already powerful business platform.

Scale 125
article thumbnail

How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

article thumbnail

Q&A: Surviving Stress in Customer Success

ChurnZero

Customer Success is fueled by customer interaction. Working with people and building relationships brings us joy, fulfillment, and satisfaction – but also stress and exhaustion when navigating difficult conversations, personalities, or past experiences. The good news is that you aren’t powerless to the effects of stress. Finding ways to effectively cope with job stress benefits both your professional and personal life.

More Trending

article thumbnail

The B2B Marketplace Funding Napkin 2021

Point Nine Land

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces.

article thumbnail

The Human Factor in ERP Implementations (Enterprise Talk)

Navint

Jim Martindale shares three steps to ensure businesses have the right processes in place to make their ERP Implementations project successful – and infinitely valuable – to the business and the business users. Source.

article thumbnail

Change Management in Customer Success

SmartKarrot

Change management is influencing people to do things in a changed or different manner. Change management in customer success is based on behaviour change. It means teaching people to do things in a better manner. The way to do that is by recognising people on the cusp of change a, helping them, guiding them, and understanding the outcomes. Change is disruptive for anyone.

article thumbnail

FastSpring Resellers: New Look, More Features, Better Experience

FastSpring

Today we’re giving customers early access to our new Reseller store experience. It’s faster, easier to use, and has a modern look designed to make it easy to manage Resellers while still keeping all the elements that you love about the current experience. We’ve received lots of great feedback from many of you on areas we can further develop, and potentially introduce new features for our Reseller solution.

article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

April 09 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Primary contact between 10 brand leaders and the GPO (Group Purchasing Organization). Works with the Sourcing team to provide preferred vendor deals for everything a franchisee might need.

article thumbnail

How to Find Old Tweets

Neil Patel

If you’re searching for an old tweet, there’s an easier way to find it than just scrolling through your timeline. This guide teaches you how. Why Finding Old Tweets Matters. There are a million reasons you may want to uncover your own or someone else’s old tweets. Maybe you tweeted a brilliant business idea last year, but you can’t remember what it was.

article thumbnail

Choosing a Customer Retention Software? 5 Points To Consider

CustomerSuccessBox

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. One of the biggest pitfalls of most founders of B2B SaaS is the thought of having a great product or service that is good enough to retain customers. The bitter truth is that it’s not completely true.

article thumbnail

How to Optimize Google My Business and Leverage It for More Sales

Neil Patel

One of the simplest ways to gain traffic and customers is claiming and optimizing your Google My Business (GMB) listing. Google My Business (GMB), is a listing of your business’ operating information, reviews, posts, and so much more. To that end, there are a few things you should consider before diving into how to claim your business on Google. For example: What are your customers finding when they search for your business online?

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.