Fri.Feb 04, 2022

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How to Set Up a Virtual Phone System

The Daily Egg

Virtual phone systems turn rigid, traditional phone communication into a bold new way of interaction and collaboration. The limitless power of VoIP. The post How to Set Up a Virtual Phone System appeared first on The Daily Egg.

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The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partner

SaaStr

The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partner. Over the course of my venture career, I have participated in hundreds of board meetings for seed and Series A companies, growth companies, and public companies. Unfortunately the quality of these meetings can vary dramatically, with founders often complaining that the meetings are a huge time sink that don’t deliver corresponding value.

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Beginner's guide to R: Syntax quirks you'll want to know

IT World

R syntax can seem a bit quirky, especially if your frame of reference is, well, pretty much any other programming language. Here are some unusual traits of the language you may find useful to understand as you embark on your journey to learn R. [This story is part of Computerworld 's "Beginner's guide to R." To read from the beginning, check out the introduction ; there are links on that page to the other pieces in the series.

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Dear SaaStr: Should We Allow Refunds in a Multi-Year SaaS Contract Paid Upfront?

SaaStr

Q: Dear SaaStr: Should We Allow Refunds in a Multi-Year SaaS contract Paid Upfront? Let me add a slightly controversial answer. If you’re still a startup, then I’d say — Maybe. If pushed. If it’s important to the deal. But almost everyone you ask will say No. They’ll say never allow refunds in a multi-year contract: Sales will hate it, especially if there is an explicit or implicit clawback if they do.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Go-to-Market in Web3: New Mindsets, Tactics, Success Metrics

Andreessen Horowitz

Every company faces some version of the “cold start problem”: How do you get started from nothing? How do you acquire customers? How do you create network effects — where your product or service becomes more valuable to its users as more people use it — that create incentives for even more customers to sign. Read More. The post Go-to-Market in Web3: New Mindsets, Tactics, Success Metrics appeared first on Future.

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Q&A: CISO sees 'enterprise' browser as easier way to monitor employee web use

IT World

Over the past several years, Ashland Specialty Chemicals , a global specialty materials and chemical company with about 4,200 employees, has been downsizing. It shuttered its physical datacenter and adopted more of a software-as-a-service strategy for business apps such as Salesforce and Workday. With the shift to the cloud, the company also had to address keeping web traffic secure as its hybrid workforce accessed sensitive data online.

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6 Steps to Managing Marketing Hyper-Growth at Scale with Klayvio Global Head of Marketing Kady Srinivasan (Pod 525 and Video)

SaaStr

Kady Srinivasan calls herself a reluctant marketer. She started her career as an engineer, but eventually found her way into marketing, as many of us do. At first, she was performance-focused, but over time she learned more and more about the value of brand and customer marketing, especially when you’re growing—and growing fast. As the Head of Marketing at Klayvio , she discusses her experience growing a small, new marketing team to an organized, self-sufficient one all while the company was exp

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Lead-to-Revenue 101: Agile Billing

Navint

Agile Billing is the collection of tools, systems, processes and infrastructure that allow organizations to quickly and cost-effectively adapt to changes in the billing landscape and support a variety of billing models. Every XaaS business needs an Agile Billing function. Just as CPQ is indispensable for guided selling, configuring, and quoting functions, Agile Billing is the strategic enabler of.

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How Customer Success Can Use Metrics to Better Engage Investors and Boards

ChurnZero

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Engaging your investors starts by understanding what they care about.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Go-to-Market in Web3: New Mindsets, Tactics, Metrics

Andreessen Horowitz

Every company faces some version of the “cold start problem”: How do you get started from nothing? How do you acquire customers? How do you create network effects — where your product or service becomes more valuable to its users as more people use it — that create incentives for even more customers to sign. Read More. The post Go-to-Market in Web3: New Mindsets, Tactics, Metrics appeared first on Future.

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4 Major Consumer Trends in 2022 to Keep an Eye Out For

Trujay

The world is constantly changing, and consumer attitudes are consistently shifting. Whether it’s for multiple smartphone cameras or a new clothing style, consumer trends can dictate the way businesses work and the products they make. To stay ahead of the pack and provide consistent value to your customers, you must understand the latest trends. […].

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Apple begins the Great App Store cost negotiation

IT World

Apple has begun the Great Negotiation for App Store commissions, providing a slight concession to developers seeking payment systems other than its own – but for now, only in the Netherlands — and only for dating apps. We need to settle on a price. Apple has been told by the Netherlands Authority for Consumers and Markets (ACM) that it must permit developers selling dating apps via its stores to offer consumers the chance to use third-party payment systems that are not run by Apple.

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4 Best Practices For Rehost Migration

SaaS Metrics

Business and technology are intertwined, and this is why most companies are moving their infrastructure, be it applications, data, or other elements, to the cloud. This move is called cloud migration, and it helps businesses enjoy several advantages, including flexibility, cost control, and managed services. A typical cloud migration strategy adopted by.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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On building a better briefing

IT World

Like many you, I take part in a lot of videoconference meetings each week. Mine are almost always briefings where a company wants to impart knowledge about a product or service to analysts or reporters. Some of these companies build their own tool with features they don’t use, features that would make the experience better for me and deliver results for them.

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2021 ACH Transaction Volume Shows Strong Growth

Agile Payments

2021 ACH Transaction Volume.

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Furnishing the work-from-home office

IT World

When I moved into a new home six years ago, I immediately staked out a small room next to the kitchen as my office. At first glance, it looked perfect: 120 square feet with a bright bay window and hard-wired Ethernet. What I didn’t consider was everybody else’s needs. When kids got home from school, they stormed the kitchen and moved on to pillow-fighting in the adjacent family room.

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5 Best Email Marketing Software & Email Automation Tools of 2022

SaaS Metrics

Before you invest in email marketing software, knowing the nitty-gritty of each and having a price comparison in mind can be vital. Emails are an instrumental way to communicate to leads and potential customers, and so having your emails fulfill that purpose without being deleted right off the bat is an important. Read more. The post 5 Best Email Marketing Software & Email Automation Tools of 2022 first appeared on SaaS Metrics.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Feb 04 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Austin, TX, US Organization: data.world As a Customer Success Director, you will establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of the products and services, ensuring retention. Work with clients to establish critical goals or other key performance indicators; then aid the client in achieving their desired outcomes.

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The User-Generated Content Ultimate Guide: How to Use It, Why It’s Important, and Timing It Perfectly

Neil Patel

User-generated content (UGC) is a marketing goldmine and knowing how to use it properly can create a snowball effect of higher engagement and more social media followers. That’s not all. Taking advantage of the right opportunities will let users do most of the work for you—generating product interest, conversation, and even revenue. How? It’s simple.

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The Growing Importance of Customer Success Managers (CSMs) in a SaaS World

SmartKarrot

For a business to be successful, it needs to focus on the success of the customer, i.e., the product or service delivered by the business should at least one of their problems or needs. As easy as it may sound, the task of ensuring that customers’ expectations are met, and the customers can maximize the value of the product is not easy! It requires a professional to be completely dedicated for this sole purpose.

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Top 30 SaaS Companies in the US

SmartKarrot

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Nowadays, it’s almost impossible to find a company that does not use SaaS to further its business.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.