Tue.Nov 24, 2020

Should I Hire a Sales Rep First, Or a Sales Manager?


The ideal flow is: You (founder-CEO) close the first batch of customers, say the first 10 or 20. If you don’t, you’ll never really know how it’s done. Or be able to help anyone else, really. Then, once you know how to do it yourself, you hire 2 sales reps.

Prospecting with Video in 2021: Top Templates, Examples, and Ideas Worth Stealing

Sales Hacker

Adding personalized videos to your outbound messages can have a significant impact on response rates and meetings booked. But being successful – and efficient – with video content takes more than just a webcam and writing a name on a whiteboard.


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What To Look For — And Look Out For — In a Co-Founder


Don't pick a cofounder that. – has something better to do – wants to see how it goes – has a clear backup plan – sees it as risky – argues over who should be CEO – doesn't 100% believe. You'll see. — Jason BeKind Lemkin (@jasonlk) July 18, 2020.

Bio Eats World: Food as Medicine

Andreessen Horowitz

We all know that eating healthy is better for you—and that following that advice is far harder than it sounds, for a multitude of reasons, from culture to preferences to access and affordability.

"I Love Filling Out 12-Page Applications and Waiting Weeks For a Response,” Said No Merchant Ever

Learn how becoming a payment facilitator can improve a merchant’s experience and your revenue.

We are 14 days away from SaaStr Scale – meet our sponsors!


It is the last SaaStr event of 2020 and it sure has been a wild ride. Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world.

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PODCAST 137: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi

Sales Hacker

If you missed episode 136, check it out here: From the Opera to the C-Suite: Taking the Leap and Founding a Company with Matt Klepac. Subscribe to the Sales Hacker Podcast. We’re on iTunes. And on Stitcher. Show Agenda and Timestamps. Show Introduction [00:04].

23 Lessons We’ve Learned from 8 Months of Working Remotely

OpenView Labs

Back in March, many of us had to drop our daily routines and turn our homes into offices overnight—the OpenView team included.

Customer Churn: How to Calculate & Reduce It


Nobody wants to watch their customers walk away. Duh, right? Lost subscriptions are an inevitable part of doing business as a SaaS company. But keep in mind that businesses don’t typically face a flood of cancellations overnight.

Churn 61

Just the ticket: The power of customer support ticketing workflows in Intercom

Inside Intercom

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale.

How to Measure DevSecOps Progress and Ensure Success

Speaker: Shannon Lietz, Director of DevSecOps Team, Intuit

You've finally done it: You've won over C-Suite and your DevSecOps team is up and running. But how do you monitor your new program? Join Shannon Lietz, Leader and Director of DevsecOps at Intuit, and learn to lead your DevSecOps team to the top.

6 Ways To Get Customer Success More Clout (and a Seat at the Table) – Part 1


Why is your Customer Success team underfunded, marginalized, and overlooked?

Remote Management: Best tips you should know about.

How To Buy Saas

Employers and employees, managers, and workers were habituated to working under the same roof, meeting in a routine, following the standard 9-5 same office schedule. Gone are those days, These are some tips that will help you in Remote Management.

Subscription Economy News: Week of 11/24/20


Every week, we bring you the top stories and analyses from the global Subscription Economy. Fortnite getting a subscription service, Fortnite […]. The post Subscription Economy News: Week of 11/24/20 appeared first on Zuora. Subscription Economy

What Are The Benefits of CBD For Dogs?

SaaS Metrics

You have probably heard a lot of misconceptions about CBD oil. The truth is, a lot of people believe it’s not safe to use because it is made from industrial marijuana known as hemp. This is where they’re wrong.


The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.

Quality and consistency: Best practices for building a strong, scalable support experience

Inside Intercom

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations.

So, Should I Choose Air Suspension or Springrates Coilovers?

SaaS Metrics

Spend any amount of time researching suspension kits and you’ll soon see that there are two main types that are most popular.


8 Tips For Creating a More Effective Case Study – With Examples

Neil Patel

Case studies go beyond simple testimonials by providing real-life examples of how your brand satisfied your customer’s needs and helped them accomplish their goals.

How to Grow Your Local Business During Uncertain Times

Neil Patel

No doubt this is a hard time to grow a local business. Coronavirus has likely forced you to make big changes to the way you operate. It’s almost certainly hit your bottom line too. However, it’s still absolutely possible to grow your local business at a time like this.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.