Cobloom

JULY 15, 2019

Competition is growing. With more startups appearing each day, now, more than ever, the success of your own SaaS business hinges on the service part of software-as-a-service. It's no longer a race to see who can acquire the most customers. Instead, it's a competition to see who can create the most active, engaged and impassioned customers, and see which SaaS businesses can: Turn as many ad-hoc users into committed, paying customers.

Customer Success 73

Customer Success SaaS Strategy Startup 73

ProfitWell

JULY 15, 2019

Pricing models never made headlines until freemium came along. Praised as the fuel for r apid growth of companies such as Dropbox, Spotify, and Evernote, and lambasted as the reason smaller companies went bankrupt, freemium has piqued the interest of developers and CEOs who hope to get as many people possible hooked on their products as possible. Freemium is free + premium: a good or service that can be offered for free, but ramps up to include premium features that cost money.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

Tom Tunguz

JULY 15, 2019

Wing.vc published the Enterprise Tech 30 last week. It’s a coaches poll of the top enterprise startups broken into early, mid and growth stage. Congratulations to all the companies and in particular, the 8 Redpoint companies on the list: Mattermost, Cockroach Labs, LaunchDarkly, Tray.io, AppZen, Snowflake, Hashicorp and Stripe. Coaches polls are fun because they provide a different perspective on the market.

Enterprise 192

Enterprise Payments Payment Solutions SMB 192

SaaStr

JULY 15, 2019

My list: Same values and commitment as you. No matter how smart you both are, you also have to share the same values and commitment. Are you both 100% all-in? Are you both willing to go 18–24 months before initial product market fit? Are you both willing to do what it takes to win? Are there ego issues around titles? Is one of you willing to go fulll-time, but the other isn’t yet?

Sales Recruiting 177

Sales Recruiting Engineering Product Marketing Marketing 177

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Sales Hacker

JULY 15, 2019

Cold email is like door-to-door sales. You’re going to get a lot of no’s. Unless, that is, you learn how to write cold emails that actually convert. Keep reading to get 25 cold email tips — in 4 areas of mastery — that you can start using today: Cold email tips: the basics. Cold email tips for writing a better email. A template for cold emails. Cold email tips for raising open rates.

Forecasting 92

Forecasting Branding Social Media Sales 92

Groove HQ

JULY 15, 2019

Here’s something you won’t expect a customer support platform to say outright: Gmail is awesome for customer support. In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. (What’s more, plenty of small businesses we talk to don’t actually need customer support software.) Why? Because if […]. The post Gmail for Customer Support: 10 Best Practices You Need to Know appeared first on Groove Blog.

Customer Support 87

Customer Support Software Business 87

Nimble - Sales

JULY 15, 2019

Collaboration and teamwork are an invaluable part of any enterprise. With globalization, wide spread of internet access, and diversification of resources, their role has only been growing. The rise in importance has contributed to the appearance of new distinct and specific tools. The multitude of options in collaboration tools is rather overwhelming.

Enterprise 82

Enterprise Business 82

Groove HQ

JULY 15, 2019

The hiring process for customer experience teams is broken. Fixing it comes down to three strategies—for leaders and job seekers alike: Defining the five roles that make customer experience Applying those roles to the metrics within your organization Getting the right people onboard (even if you don’t hire anyone new) I’ve been calling myself a […].

Management 81

Management Onboarding Metrics Strategy 81

Sujan Patel

JULY 15, 2019

Note: This post was written by Luiz Centenaro, Head of Sales & Customer Success at my company Mailshake I was hired by Experient Engine in 2015 as a “Customer Success Manager.” Pop quiz: What exactly is that? If you don’t know, you’re not alone. At the time I was living in Medellin, Colombia, and I […]. The post A Day in the Life of 8 SaaS Customer Success Managers appeared first on Sujan Patel.

Customer Success 78

Customer Success Sales Hiring Management SaaS 78

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

IT World

JULY 15, 2019

Developers spend countless hours solving business problems with code. Then it’s the ops team’s turn to spend countless hours, first figuring out how to get the code that developers write up and running on whatever computers are available, and second making sure those computers operate smoothly. The second part truly is a never-ending task. Why not leave that part to someone else?

Innovation 75

Innovation Cloud Development Business 75

Groove HQ

JULY 15, 2019

Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? What job titles do you need? How much should you pay team members? And how do you get […]. The post Customer Support Specialists and Beyond: How to Build (or Join!

Customer Support 68

Customer Support Business 68

IT World

JULY 15, 2019

One of the shifts occurring in IT under the banner of digital transformation is the breaking down of large, monolithic applications into microservices — small, discrete units of functionality—that run in containers — software packages that include all of the service’s code and dependencies that can be isolated and easily moved from one server to another.

Software 70

Software 70

Groove HQ

JULY 15, 2019

Customer experience is the differentiator in today’s market. Find out how to make it work for your business by: Defining your customer experience, minus the fluff Analyzing the right metrics (hint, numbers and people) Improving adoption through organization-wide best practices Customer experience definition Don’t let the jargon scare you. Customer experience is exactly what it […].

Metrics 63

Metrics Marketing Business Customer Support 63

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

CloseSaaS

JULY 15, 2019

There’s a certain sales mindset you need to have if you want to succeed. No matter who your prospect is, they’ll have an awful lot of hesitations, about everything from your pricing and features to the date your company was born. You need to overcome all those hurdles in order to close the deal.

AWS 52

AWS Sales Business Pricing 52

Agile Payments

JULY 15, 2019

Businesses now have a new tool for collecting customer payments.

Payment Solutions 68

Payment Solutions Mobile Payments Business Mobile 68

Sales Hacker

JULY 15, 2019

This week on the Sales Hacker podcast, we speak with Kris Rudeegraap , who is the CEO and co-founder of Sendoso. We’ll dive deep into the origins behind the business, the developments in event and in account based marketing, why direct mail and sending physical objects improves conversion rates through your sales cycle, and a lot of different conversations about how to grow and expand an early stage company as the co-founder and CEO.

Scale 47

Scale Marketing Sales Outsourced Development 47

OpenView Labs

JULY 15, 2019

Being a data-driven sales manager means, at a high level, understanding how metrics impact one another, how to approach setting goals against key performance indicators (KPIs), and how to coach to the achievement of those goals. Where the rubber really meets the road, though, is how a manager incorporates data into her ongoing managerial cadences. The most impactful place to do this is in weekly 1:1 meetings.

Data 42

Data Management Sales Software Review 42

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments