Fri.Sep 11, 2020

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Best Workflow Management Software

The Daily Egg

Are you looking for ways to simplify routine business tasks? Workflow management software is the solution. Businesses across all industries have been using workflow management tools to improve efficiencies in various departments. These tools leverage automation for project management, one-off tasks, and other work-related scenarios. Essentially, workflow management software eliminates the wasted time your team […].

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My Top 10 Learnings From Ben Chestnut, CEO of Mailchimp

SaaStr

My Top 10 take-aways from talk with @benchestnut this morning: 1/ Yes, bootstrapping can take 3-4 years longer. 2/ You may not need a moat. Maybe let them go if they aren't happy. Happiness is a moat. 3/ Phase 2 might take 12 years to get to. It's OK. Talk to more customers. — Jason ?BeKind? Lemkin ?? (@jasonlk) September 2, 2020. So the recent SaaStr Annual 2020 at Home was a smashing success. 3 days, 100s of roundtables and sessions, and 1000s of 1-on-1s.

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How to transcribe an interview

Trint

Interviews are the bedrock of a story. Whether you are an investigative journalist, a marketer talking to a customer, or a researcher speaking to a subject, that real, human, one-to-one conversation is your platform. It’s the qualitative glue that holds your work together. Capturing what was said is super important. Sure, you can take notes but you might miss something and it’s difficult to actively listen at the same time.

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Behind the Round with SaaStr: Klue Raises $15 Million from Craft Ventures for Competitive Analysis

SaaStr

Tom Taulli. Klue , which operates an AI-based competitive analysis platform, announced a $15 million Series A investment this week. Craft Ventures led the round and there was participation from HWVP, OMERS Ventures, Rhino Ventures, and BDC Ventures. The round also saw investments from angels like Frederic Kerrest, who is the co-founder of Okta. .

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The Best Payroll Services (In-Depth Review)

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. What would you do with ten extra hours a month? You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Perhaps you’d take half a day off to spend time with your family.

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An Introduction to Yelp Ads for Local and e-Commerce Businesses

Neil Patel

If you own a business, you know word of mouth is vital to your success. A glowing review from a handful of customers, or even just one influential somebody , can put your business on the map. And a bad review? Well, that can ruin your reputation. Or at least put a good dent in it. Before you worry about good or bad, you first need a place to get those reviews.

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B2B Pricing Strategies from the Subscribed Institute

Zuora

Pricing ambiguity is inherent to the subscription model. This can be either empowering or paralyzing. There’s a lot of pressure […]. The post B2B Pricing Strategies from the Subscribed Institute appeared first on Zuora.

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Guide to E-Commerce Platforms: Pt.2 The SaaS Source Platforms

SaaS Metrics

Introduction Businesses have been transitioning from traditional on-premises software to web-based solutions at a steady pace. However, switching from on-premises solutions to the cloud can be challenging, mainly because cloud computing is yet to get fully mature, while many platforms are fairly new to the market. Click here if you are interested in learning more about the history, evolution and future of SaaS.

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How Data-Driven Customer Engagement Delivers Value to Each Customer 

Totango

For any business, the question of how to meet the needs of the client is front and center. After all, as the old adage goes, “The customer is always right.” However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. .

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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How to Master a Customer-Centric Approach to Your Business

Nimble - Sales

In this webinar, Nimble CEO Jon Ferrara is joined by the queen of marketing metrics Laura Patterson. Laura talks about how to refine your marketing strategy by using the concepts from her book, Fast-Track Your Business: A Customer-Centric Approach to Accelerate Market Growth. Laura is a recognized and trusted authority for enabling companies to apply […].

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Selling into Startups 101: What You Need to Know to Find a Unicorn

Sales Hacker

Imagine having the opportunity to sell into a company like Lyft in 2011. Imagine growing with them on their journey to becoming a publicly-traded company with an $11+ billion market cap. Back then, in 2011, Lyft was a small Series-A startup called Zimride with under 50 employees. Today, Lyft ($LYFT) has 5,000+ employees, operates dozens of offices around the globe, and went public on March 28, 2019.

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SaaSOps Stories With Ben Comfort, Program Manager at the City of Edmonton

BetterCloud

Ben Comfort is a 20-year IT veteran whose career has taken him around the world. He enjoys offering up new ideas to legacy organizations that are slow to come around to bleeding-edge technologies. As the program manager for the City of Edmonton, he found that many of his ideas were embraced more quickly out of necessity, especially as the COVID-19 pandemic forced everyone to adjust their work habits.

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5 Ways SaaS Companies Can Drive Growth by Building Strong Customer Communities

SmartKarrot

For many SaaS companies, building a strong customer community has always been on the top of a to-do list. The task of establishing traction and creating an online customer community could be as overwhelming as it can get. But if you have a word with the top brands with an exceptional community build, they will tell you that this evolution is beautiful but wasn’t easy.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Customer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)

ChurnZero

“The stars must have aligned.”. If this expression captures how you feel when your Customer Success and Product teams interact or fulfill a customer request without bickering or finger pointing, then please continue reading. Although the purported meaning behind this cosmic phrase is inaccurate – since it takes stars thousands of years to align, we don’t live long enough to actually see stars move – you probably still relate to its less stellar celestial reality.

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SaaStr 2020: Top 10 SaaS and Customer Success Takeaways

SmartKarrot

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from all their previous events. SaaStr 2020 was cancelled because of the COVID-19 pandemic. Instead, they held a successful online event with more than 50,000 attendees. If you were not able to make this spectacular event, here are some highlights and key takeaways from SaaStr 2020. 1.