Mon.Jul 08, 2019

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10 Essential Startup Books for SaaS Founders? & CEOs

Cobloom

When faced with a challenge, it's so easy to consult the wisdom of Q&A's and startup blogs , that we're often guilty of neglecting the humble book. But many of the defining principles of the startup and software-as-a-service business model come from old fashioned paper and ink books, like Eric Reis' Lean Startup and Geoffrey Moore's Crossing the Chasm.

Startup 97
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SaaS Pricing and Packaging: What to Do When Things Go Wrong (And How to Avoid Disaster)

OpenView Labs

Pricing is a crucial, pivotal element in any SaaS success story. It can be a game-changing growth lever. It can also create major controversy and unrest with customers. Most frustratingly, despite its central role in building and sustaining a company, it’s not a skill that’s taught in business school. For a lot of companies, especially startups and expansion-stage organizations, figuring out pricing involves a lot of trial and error.

Pricing 61
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Treading European waters: Breaking down SaaS Global Expansion

Chargebee

Expanding your SaaS business to international markets can be a game-changer - especially while you are eyeing Europe. Learn how to tap into the European SaaS market to grow your subscription revenue.

SaaS 58
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7 Things You Need to Have Before Becoming Incredo Customer

Incredo

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.” Peter Drucker, American author, educator, and consultant.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Adding Engineering Metrics to the Redpoint SaaS Metrics Template

Tom Tunguz

When I shared the Redpoint SaaS Metrics Template, I wrote about the difficulty I had identifying key engineering metrics. I was grateful for all the responses from leaders at many startups to share their expertise. I’ve updated the template with a few metrics. Reliability - percent of application requests that load. 1 minus reliability is the percentage downtime.

Metrics 180

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The second edition of From Impossible to Inevitable has arrived with new chapters, new case studies, and new sales tips

Predictable Revenue

We’ve recently published an exciting update to Aaron Ross’ and Jason Lemkin’s renowned book From Impossible To Inevitable. We’ve made updates and improvements throughout the book, including adding entirely new chapters, case studies, and critical sales concepts. The post The second edition of From Impossible to Inevitable has arrived with new chapters, new case studies, and new sales tips appeared first on Predictable Revenue.

Sales 177
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What are the cons of a pay-per-user SaaS pricing model?

SaaStr

The pros are that the revenue is highly predictable, and most SaaS applications are still priced this way. The cons are that it the one-size-fits-all approach to subscription pricing is a bit … dated … in SaaS. And does not always reflect the way customers use applications anymore. Why: Can’t a customer pay in part based on usage, if they want to? Does my price automatically go up, even if I just add 1 or 2 users to my account?

Pricing 155
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10 Foolproof Steps to Boost Customer Retention

Nimble - Sales

Customers just don’t buy your products; they buy your services more. If you provide them with the right products along with excellent services, they will always come back for more. Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. 90% of the major corporate industry […].

Retention 100
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The Basics of Customer Onboarding

Sixteen Ventures

Onboarding is perhaps the most critical phase in the customer journey – if nothing else, it sets the tone for the relationship – and is too important to just slap together and hope it works. Please ensure you’re giving the Onboarding process – and your new customers with whom you currently have a very fragile relationship – the attention they deserve.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How To Reduce Credit Card Fraud On Your Online Store

FastSpring

Consumers spent $517.36 billion online with U.S. merchants in 2018 , up 15% from $449.88 billion spent the year prior, according to a new Internet Retailer analysis of industry data and historical U.S. Commerce Department figures. Unfortunately, as growth in online payments continues to climb so do instances of credit card fraud. In fact, Aite Group estimates that card-not-present (physical card not present during a transaction) fraud is expected to increase to $7.2 billion by 2020.

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Best practice for sales team performance tracking

Teamgate

Measuring and tracking the performance of sales teams is imperative for the overall well-being of any company. How do CEOs and sales leaders go about this task? One of the main talents great sales leaders possess is the ability to see and understand the overall picture clearly. This vision and knowledge of sales performance metrics are the core of a company’s success.

Sales 75
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PODCAST 65. The Framework to Deliver Exceptional Customer Success w/ Kim Rose

Sales Hacker

This week on the Sales Hacker podcast, we speak with Kim Rose , VP of Customer Success at Buildium. Kim is a successful executive who spent 8 years out of the workforce. How’d she do it? She’s walking us through how to render long-term success in the workforce and add customer value in your career. If you missed episode 64, check it out here: PODCAST 64.

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test

Nimble - Sales

Microsoft & IAMCP Twitter Accounts Microsoft PartnerRedmond, WA, United StatesMicrosoft Partner news, success stories and resourcesTwitter: @msPartner US Partner TeamRedmond, WA, United StatesMicrosoft Partner news, success stories and resourcesTwitter: @msinspireus US SMB Partner InsiderRedmond, WA, United StatesHelping #MSPartners who sell to #smallbiz navigate news & insights from Microsoft US SMB Insider CommunityTwitter: @SMBInsiderJoe IAMCP OrganizationWorldwideThe International As

SMB 40
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Reducing the Intercom Messenger bundle size by 65%

Intercom, Inc.

Businesses put the Intercom Messenger on their websites because they want real-time communication with their users. To help the Messenger load as quickly as possible on the web, we recently worked on reducing the bundle size of our Messenger. A fast load time is important because it makes the Messenger feel like a natural part of the websites they’re on, rather than an add-on.

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Equality in the Workplace: A Fresh Approach to Sales Performance

Sales Hacker

All sales organizations look for an edge. It’s a constant battle. More refined sales strategies and tactics. Improved incentives. Better training. Team building retreats. That’s all good. And it produces results. Otherwise, companies wouldn’t continue to invest in those approaches. But sometimes you just have to take a step back. Or maybe two. To see the big picture.

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Shining a Light on the Dark Side (and the Jedi Force) of Shadow IT

Intello

Strategies for uncovering and dealing with Shadow IT; and a healthy perspective on how it can actually be a good thing. Shadow IT - you know it’s there. You can smell it. The stench of uncertainty, fear, and waste. If you know it, you know it. Shadow IT is one of the most frustrating and ongoing challenges facing corporate IT, Finance and Procurement teams lately.