Tue.Mar 24, 2020

What Will this Crisis Accelerate in Your Ecosystem?

Tom Tunguz

I read an op-ed in Bloomberg last week written by a stock trader who was on the floor of the New York Stock Exchange during the 1989 crash. His manager brought him into his office. The trader feared his manager would fire him. Instead, his manager told him that these kinds of crises accelerate change and that he should embrace them. I’m struggling to find the link now, but if I do, I will update this blog post with it.

You’ll Need Everyone Great


For many of us, these are challenging times. This may be of the simplest SaaS posts of all times, with some of the most basic advice, but it’s worth talking about anyway. When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. The leads will keep coming, and growing. Yes, sales cycles may lengthen a lot, and deals slow way down.

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Managing B2B Customer Lifecycle Stages


Keeping pace with your customer’s evolving needs and experiences throughout their journey is essential to remaining a part of their plans. The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. This breakdown helps turn the sprawl of an ongoing customer relationship into a series of clearly defined stages that ensure every action you undertake is aligned with generating customer value.

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The Playbook to Recruiting Your Sales Team with Brex Chief Sales Officer Sam Blond (Video + Transcript)


Nothing matters but recruiting and using your personal network. Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. Want to see more content like this? Join us at SaaStr Annual 2020. Sam Blond | Chief Sales Officer @ Brex. FULL TRANSCRIPT BELOW. My name’s Sam Blond. I’m doing The Playbook To Recruiting Your Sales Team. Before I start, what an awesome event.

Debt Financing Fuels Your Growth - on Your Terms. Zero Dilution.

The landscape of startup financing is changing. Learn why SaaS founders are turning to debt capital options like revenue-based financing.

COVID-19 stress tests cloud services

IT World

With the COVID-19 virus putting millions of more people into the “working from home” category, cloud service providers are being put to the test. In response, global cloud leaders are stress-testing their infrastructure and activating pandemic-specific resiliency testing procedures, research from Forrester indicates. [ Can the cloud save you money? These companies say yes ]. Both Forrester and research firm GlobalData have published assessments of the impact of the crisis on cloud services.

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More Trending

2020 SaaSOps Buyer’s Guide: How to Choose the Right SaaSOps Solution for Your Organization


Today, IT teams’ focus is on getting work from home situations set up and running. Once employees are able to be productive and we all settle into work from home as the new normal, you need to think about building a foundation for SaaS management and security that will last for years to come.

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4 Reasons Hierarchy Can Help CSMs and Their Customers


4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . Hierarchy and injustice can often be seen to go hand in hand. Even the word hierarchy can instantly make people feel uncomfortable, turned-off, or even angry. People that constantly pull rank can be the killer of creativity and innovation, and make any work environment toxic.

What is ACV in Sales and What is a Typical SaaS ACV


The world of SaaS is awash with cryptic acronyms. If your business model relies on annual subscriptions, ACV will be a term that’s constantly on your mind as your company grows. So, what is ACV in sales and what is a typical SaaS ACV? We explain all that and more, below. What is ACV in Sales? ACV (annual contract value) is a metric that typically represents the average annual contract value of a customer subscription.

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The most popular subscription-based companies and types in 2020


The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? A subscription company is a business that sells their products on a scheduled time basis. The products that subscription businesses sell are usually consumables or licensed products that can only be used for a finite amount of time.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

Top 8 Healthcare Marketing Trends to Know In 2019

SaaS Metrics

Healthcare industry of the world is witnessing a significant transformation. And the change is coming from the marketing aspect. Over time, marketing heads are coming with creative and unique ideas. They are either improvising traditional marketing ideas, or they are crafting new or fresh ideas. As a result of that, the marketing pattern of the healthcare industry is going through a significant shift.

The Most Popular Subscription-Based Companies and Types in 2020


2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. Subscription companies have become incredibly popular in the past two decades. Almost everything is sold as a subscription, from socks to razor blades, and of course software. We’re taking a look at X popular subscription-based companies and types in 2020. What is a subscription company? A subscription company is a business that sells their products on a scheduled time basis.

The New SaaS Metric You Should Be Tracking

OpenView Labs

When software as a service (SaaS) companies first began to enter the market, traditional methods of measuring businesses didn’t apply to them. There just wasn’t a way to determine the health of a business. If we look at two of the early SaaS companies to go public, Concur (1998) and Salesforce (2004), markets had no idea what to do with them.

Bootstrap vs VC Funding: These 4 Factors Can Help Determine Which Path Is Right for You

Chart Mogul

Contrary to what both proponents of bootstrapping and raising capital want you to believe, choosing between the two sides of the debate is not just a matter of personal preference. This framework will allow you to think through every aspect of the matter and make the right decision for your company. There’s been quite a bit of debate on Twitter recently about bootstrapping vs VC funding.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Relationship status: It's not that complicated


Today, we take a look at 3D printing for COVID-19 testing. Plus, we're conjuring up the power of mentors and doubling down on relationships. Listen wherever you get podcasts: Your top subscription news. Recurring relationships: not complicated Zuora Founder Tien Tzuo says, "Now is the time to double down on relationships.". We’re seeing a lot of solid input com in from founders, entrepreneurs, and C-suite level execs during a time of pandemic—in health, in safety, and in business.

25 Sales KPIs That Every Team Should Measure

Nimble - Sales

At some point in the course of work of any company, the question arises of how to evaluate the productivity of the sales department. After all, it is often the sales department that determines how much profit a business will make. In the past, companies tried to do it by counting the amount of work […]. The post 25 Sales KPIs That Every Team Should Measure appeared first on Nimble Blog. Business Success

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Ubersuggest is Now More Free

Neil Patel

Please read the whole post as I have a few surprises for everyone and it affects all member types. A month or so ago, I blogged about the future of Ubersuggest and how there will still be free plans along with paid ones. But as you probably noticed, the free plan wasn’t as generous as you were hoping for. And with Coronavirus growing at a rapid pace and affecting so many people and businesses, I thought I would do my part and help small businesses out.

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The Ultimate Guide for Website Monetization in 2020

Nimble - Sales

Any website, regardless of what it does or who its target audience is, can bring in money. That is if you master how to do it right. Getting your site to begin bringing in a profit is not as hard as you may think, with tons of methods you can try. And, given the potential […]. The post The Ultimate Guide for Website Monetization in 2020 appeared first on Nimble Blog. Strategies 101

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

How to manage your support communications during a crisis

Inside Intercom

Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like Covid-19 hits, what do you say and how do you say it? Right now your support team are probably facing an array of challenges. Depending on the nature of your business, you may experience an increased volume of conversations, more requests for refunds and cancellations, and perhaps even dealing with customers who are understandably on edge.