Fri.Oct 18, 2019

Customer churn prediction models: lowering CAC, maximizing retention


Churn is a scourge on subscription businesses. When your revenue is based on recurring monthly or annual contracts, every customer who leaves puts a dent in your cash flow. High retention rates are vital for your survival.

How SaaS is Like Monty Python and 6 Other Things I Learned at SaaStock 2019

Chart Mogul

It’s not every day that you can hear a Monty Python reference at a conference like this. I have just used it to describe one of the largest and most impressive booths at SaaStock 2019 — a 2-storey giant with an observation deck and a cafeteria on top.

Churn Monster: Know-It-All Customer


Churn Monster #14: Know-It-All Customer. . Hi churn fighters! We have a new churn monster to introduce to you today – a Know-It-All customer.

Churn 52

If You Want to Hit The ’20 Plan … You Gotta Be Making the Hires Now


A few seasons back, we wrote a post on hitting how in SaaS, you have to be putting the resources in place by Q3 to hit the plan for the next year. We update this post a bit annually as we head into next year’s planning procress.

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

What are the pros and cons of building a single page application?

SaaS Metrics

Only an app developer can understand the science behind dealing with the client’s request. With numerous applications being released every now and then, we get to see various kinds of interfaces and the fact of how each application is different from each other is what amazes the users.

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The theatre will never die


Can AMC Theatres On Demand learn from the demise of MoviePass? Appcues and Heap join forces, plus the newest member of the subscription club has arrived. Who could it be? Your top subscription news. Online communities go subscription. We have another new member of the subscription class.

What the Future of Sales Onboarding Looks Like (SaaS Sales)

Sales Hacker

Many sales leaders think their onboarding process stinks… . And it’s true. . According to Bridge Group, 26% of sales leaders list ramping new reps as their top concern. Yet 3 out of 5 reps will not fully ramp for seven months.