ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. “Mattias and I are very aware that PieSync’s success depends on that of our customers. If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog.

Customer Success 98

Customer Success Scale SaaS B2B 98

SaaStr

JANUARY 20, 2021

$30B+ Datadog became the great darling of developers and devops years ago, and never stopped pushing on the accelerator. It’s expanded its product portfolio to build an incredible observabillity engine approaching $1B ARR. At ~$700m ARR, Datadog was still growing an incredible 61% year-over-year.

Payments 299

Payments Cloud Engineering Revenue 299

Tom Tunguz

JANUARY 20, 2021

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. With the transition to remote work, the discipline of internal communications has become critical for startups to master. Keeping teams motivated, aligned, and connected when each person is in a different place is a new muscle for many startups to train.

Communication 282

Communication Startup Scaling Marketing 282

The Daily Egg

JANUARY 20, 2021

Dispatch management is often an unviable role, where dispatchers act as the bridge between field service and customer experience. Even the most organized dispatch managers struggle with handling continually evolving asset and technician scheduling, along with ever-changing customer needs. Fortunately, the days of giant spreadsheets and whiteboards are long gone.

Software Review 233

Software Review Software Management 233

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.

Scale 232

Scale Technical Review Education Customer Support 232

Trint

JANUARY 20, 2021

Feeling the Zoom Boom? We get you. And it is real. Calendars booked out with Zoom calls and virtual team meetings featuring your boss’ cat is the new norm. Staying focused, keeping on top of all action items and taking notes virtually is tough. With teams more distributed than ever, it’s getting harder and harder to keep on top of everyday tasks like sharing internal comms, updating teams and refreshing your content.

Communication 130

Communication Interviewing Marketing 130

Neil Patel

JANUARY 20, 2021

Facebook organic reach is down. Way down. In the past, posting a link on your Facebook or Instagram page could drive hundreds of clicks. Not any more. Social media referrals have stagnated around 5 percent of all traffic for years. The average Facebook post will reach just over 5 percent of your followers. The encouraging news is social media reach is still massive.

Social Media 145

Social Media Software Review Branding Engagement 145

Divestopedia

JANUARY 20, 2021

Investment bankers conduct a comprehensive review of historical numbers to show a company in the best financial position possible when it's up for sale. Learn the most common adjustments to EBITDA so you can look for them yourself.

Business 132

Business Investment Sales 132

Neil Patel

JANUARY 20, 2021

TikTok has steadily grown to become one of the most popular social media apps. In Q1 for 2020, the app hit a record-setting 315 million installs , and soon dance routines, challenges, and #MedievalTikTok became all the rage. As TikTok’s popularity grew, so did one question: “How can I get on the TikTok For You page?” This is the main page of curated content users see when they log in.

Social Media 128

Social Media Trends Engagement Leadership 128

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Sales Hacker

JANUARY 20, 2021

What if I told you there was a little-known strategy to close huge deals with large companies you never thought you’d have a chance with? Well, good news — there is. If you know what to look for, acquisitions, mergers, and divestitures can represent that unique opportunity to make the sale of a lifetime. Why Mergers and Acquisitions Offer a Great Opportunity.

Acquisition 111

Acquisition Sales Hiring Sales Forecasting 111

Neil Patel

JANUARY 20, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Everybody makes mistakes. Some big, some small, but some of them are downright annoying. And one of the most notorious headache-causing mistakes you make is messing up your code. Coding is everything when it comes to web development.

Software Review 122

Software Review Web Development Web Developers Systems Review 122

Nimble - Sales

JANUARY 20, 2021

What’s crazy cool about the advertising business is that small boutique operations run by creative minds can compete with big corporate behemoths of advertising like Dentsu, Ogilvy, Havas, BBDO. It’s all about creativity and a bit of business acumen. The creativity we can’t help with, that was up to God and your parents, but we […]. The post CRM For Advertising Agencies: How to Cultivate Teamwork and Communication appeared first on Nimble Blog.

Advertising 111

Advertising Communication Business 111

Neil Patel

JANUARY 20, 2021

Would you like to have your skills endorsed by one of the biggest brands on the planet? That’s what you get when you earn a Google Certificate, and you might find your certificate helps you stand out in your choice of field. With a range of courses in in-demand subjects, Google Certificates aim to give you the skills you need to take significant steps in your career.

Data Analysis 114

Data Analysis Interviewing Banking Subscription 114

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Sales Hacker

JANUARY 20, 2021

You get the job at your dream company — a unicorn with valuation over $1B. The pressure of building a successful team – and building it fast – starts to sink in. The post What It’s Really Like to Build a Sales Team at a Unicorn Company appeared first on Sales Hacker.

Sales 103

Sales Management 103

FastSpring

JANUARY 20, 2021

As an ecommerce business, the most important part of your store is your checkout. The checkout process is your “make it or break it” moment that will either convince your customer to click “buy” or leave your store altogether. Sadly, an average of 68.07% of online shopping carts are left abandoned, leaving merchants across the globe with billions of dollars in lost sales.

Merchant Services 81

Merchant Services Revenue Mobile Subscription 81

Nimble - Sales

JANUARY 20, 2021

The omnipresent Nimble Prospector browser extension is now better than ever for Firefox users! It’s now easier than ever to manage relationships wherever you engage including prospecting new contacts, enriching leads with business details including email and phone, logging activities, viewing contact and company details for existing contacts, sending trackable email templates, applying tags, and […].

Engagement 80

Engagement Management Business 80

Sales Hacker

JANUARY 20, 2021

As pipelines shrank due to COVID-19, many organizations shifted from inbound to an account-based sales and marketing outreach approach. In fact, a study by Terminus showed that in 2019, 23% of respondents had no active ABM program. This year, that number dropped to just 5.8%. An overwhelming majority, 94.2% of respondents, currently say they have an ABM program.

Scale 67

Scale Marketing Sales Technical Review 67

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SaaS Metrics

JANUARY 20, 2021

Evaluating and selling a SaaS company is not easy. In the small business realm, evaluating a SaaS company is a topic of discussion and you can take a variety of approaches. However, if you are studying how the best practices of SaaS M&A work, you can identify some basic metrics you need to know if all your vendors want to sell their business at the best price.

Business 59

Business SaaS Metrics Pricing 59

Hull

JANUARY 20, 2021

Hull customers already know that User Events can be synced to your destination tools on an ongoing basis. But what if you need to backfill a customer's profile, say, in your CRM or marketing automation platform with a history of past User Events? Now, you can with our newest feature: Event Replay. Event Replay lets you backfill or resend Event data to select Users from right within the Hull Dashboard with just a few clicks.

Data 52

Data Marketing 52

SaaS Metrics

JANUARY 20, 2021

Rainbow Riches is perhaps one of the most popular online slot games that features a charming Irish theme. It also has a pot of gold and leprechauns to give you an excellent gaming experience. This slot game appears to be a straightforward one and has decent jackpots and special bonus games. Best of all, it’s pretty easy to start playing Rainbow Riches and even seasoned players enjoy playing it.

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Hull

JANUARY 20, 2021

Hull customers already know that User Events can be synced to your destination tools on an ongoing basis. But what if you need to backfill a customer's profile, say, in your CRM or marketing automation platform with a history of past User Events? Now, you can with our newest feature: Event Replay. Event Replay lets you backfill or resend Event data to select Users from right within the Hull Dashboard with just a few clicks.

Data 52

Data Marketing 52

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

SaaS Metrics

JANUARY 20, 2021

Geometric patterns have perpetually been a very popular decorative option. While adapting to virtually any color pallet or style, make sure little things like your ac cover also complements it to complete the look. Angles, surfaces, form, shape, and lines and points form a geometry. Primarily, geometric forms involve shape. While most people have geometric home décor of varying degrees, you need to know the most common types.

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OPEXEngine

JANUARY 20, 2021

Customer success in SaaS is fast becoming the first line of attack to boost conversions, raise customer happiness, and reduce churn. Every day, a strong customer success strategy is becoming more and more essential for SaaS companies. So what exactly is customer success, how does it work, and are you “doing it right”? Don’t worry, we’ll explain it in this article.

Customer Success 52

Customer Success SaaS Customer Support Subscription 52

SaaS Metrics

JANUARY 20, 2021

You just bought a new MacBook; To your surprise, only after a few days of working with it, you find that it runs incredibly slow. And you ask yourself; How is this even possible? Because the last time you owned a new computer, it worked completely fine for quite some time. But in this case, you find the Mac on its knees after using it for a couple of days.

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CloseSaaS

JANUARY 20, 2021

Want to know what a good sales pitch one-liner looks like? Learn 13 of the best sales pitch lines we’ve seen, plus how to use these same principles in your own sales pitch.

Sales 52

Sales 52

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments

SaaS Metrics

JANUARY 20, 2021

According to Cybercrime Magazine, cybercrime happens to be the fastest growing crime in the US. Cybercrime attacks are increasing in cost, sophistication, and size. No wonder data security is becoming a major threat for any business, small or big. A serious attack can disrupt core functions leading to massive losses. In fact, it is predicted that in 2021, cybercrime will inflict damages close to $6 trillion globally.

Data 52

Data Business 52

SaaStr

JANUARY 20, 2021

One thing that is great in SaaS, from a 20,000 foot perspective at least, is You Can See The Future. It’s the benefit of a recurring revenue stream in a B2B model. If you did $100k last month, and have grown 6% a month each month for the last 12 mos, I can pretty much say you’ll be a $2m+ ARR business in the next twelve months or so. The thing is, sales is variant, and sales pipelines have big data quality issues — and worse, sales as a metric is a lagging indicator.

Metrics 345

Metrics SaaS Revenue B2B 345

SaaS Metrics

JANUARY 20, 2021

In this modern-day, running a business is tough without going through lots of effort, and spending a vast amount of time. A crucial part of a business to grow up and be well-known is the process of marketing and showing its presence. In the past, there were not that many ways to do that. All a businessman could hope for was his clients to rate him higher and spread his service’s news.

Marketing 52

Marketing Business 52