Wed.Jan 20, 2021

3 Key Customer Success Insights that Drive SaaS Growth

ChurnZero

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers.

Why Lead Velocity Rate (LVR) Is The Most Important Metric in SaaS

SaaStr

One thing that is great in SaaS, from a 20,000 foot perspective at least, is You Can See The Future. It’s the benefit of a recurring revenue stream in a B2B model.

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Best Dispatch Software

The Daily Egg

Dispatch management is often an unviable role, where dispatchers act as the bridge between field service and customer experience. Even the most organized dispatch managers struggle with handling continually evolving asset and technician scheduling, along with ever-changing customer needs.

5 Interesting Learnings from Datadog at $700,000,000+ ARR

SaaStr

$30B+ Datadog became the great darling of developers and devops years ago, and never stopped pushing on the accelerator. It’s expanded its product portfolio to build an incredible observabillity engine approaching $1B ARR.

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Realizing the Benefits of Automated Machine Learning

How are organizations using machine learning and artificial intelligence (AI) to derive business value? Renowned author and professor Tom Davenport explains the rise of automated machine learning, its benefits, and success stories from businesses that are already using it.

What It’s Really Like to Build a Sales Team at a Unicorn Company

Sales Hacker

You get the job at your dream company — a unicorn with valuation over $1B. The pressure of building a successful team – and building it fast – starts to sink in. The post What It’s Really Like to Build a Sales Team at a Unicorn Company appeared first on Sales Hacker.

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Mergers & Acquisitions: The Best Sales Opportunity You (Probably) Haven’t Thought About

Sales Hacker

What if I told you there was a little-known strategy to close huge deals with large companies you never thought you’d have a chance with? Well, good news — there is.

20 Secrets to Boost Your Facebook Organic Reach

Neil Patel

Facebook organic reach is down. Way down. In the past, posting a link on your Facebook or Instagram page could drive hundreds of clicks. Not any more. Social media referrals have stagnated around 5 percent of all traffic for years.

The Top 10 EBITDA Adjustments to Make Before Selling a Business

Divestopedia

Investment bankers conduct a comprehensive review of historical numbers to show a company in the best financial position possible when it's up for sale. Learn the most common adjustments to EBITDA so you can look for them yourself

Internal Communication - Why it Matters More than Ever & How to Succeed

Tomasz Tunguz

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube.

B2B SaaS Financial Operations Trends Report 2021

From the economy to funding to the downstream impacts of ASC-606 adoption, we explore what finance teams and founders alike are most concerned about in 2021 in our report. If you're in B2B SaaS, you don't want to miss this one.

Rethinking Account-Based Sales and Marketing for the Next Opportunity in 2021

Sales Hacker

As pipelines shrank due to COVID-19, many organizations shifted from inbound to an account-based sales and marketing outreach approach. In fact, a study by Terminus showed that in 2019, 23% of respondents had no active ABM program. This year, that number dropped to just 5.8%.

What are Google Certificates?

Neil Patel

Would you like to have your skills endorsed by one of the biggest brands on the planet? That’s what you get when you earn a Google Certificate, and you might find your certificate helps you stand out in your choice of field.

Give your customers best practices, not just FAQs

Inside Intercom

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product.

How to Get on TikTok’s For You Page (FYP)

Neil Patel

TikTok has steadily grown to become one of the most popular social media apps. In Q1 for 2020, the app hit a record-setting 315 million installs , and soon dance routines, challenges, and #MedievalTikTok became all the rage.

What is Contextual Analytics? The Next Evolution of Embedded Analytics

Download this white paper to learn what contextual analytics is, how BI platforms like Yellowfin revolutionize the way users discover insights from their data with native contextual analytics, and how it adds value to your software solution by elevating the user experience.

How to Sell a SaaS Business Product: Success Tips

SaaS Metrics

Evaluating and selling a SaaS company is not easy. In the small business realm, evaluating a SaaS company is a topic of discussion and you can take a variety of approaches.

Best HTML Editors

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Everybody makes mistakes. Some big, some small, but some of them are downright annoying. And one of the most notorious headache-causing mistakes you make is messing up your code.

Why rainbow riches Game is increasingly becoming popular

SaaS Metrics

Rainbow Riches is perhaps one of the most popular online slot games that features a charming Irish theme. It also has a pot of gold and leprechauns to give you an excellent gaming experience. This slot game appears to be a straightforward one and has decent jackpots and special bonus games.

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The Importance of Customer Success in SaaS—and How to Help Your Customers Succeed

OPEXEngine

Customer success in SaaS is fast becoming the first line of attack to boost conversions, raise customer happiness, and reduce churn. Every day, a strong customer success strategy is becoming more and more essential for SaaS companies.

Brand Health Report: Tech Talent Ranks the Most Innovative Companies They'd Love to Work for and Why

Hired surveyed more than 4,000 tech workers to find out which companies rank as their most desirable employers and how other organizations can compete for their attention. Download this report to learn what tech talent values most in a potential employer and how to improve your employer brand.

Bolster the look of your room with geometric prints and see and how you can enhance it further with a matching ac cover

SaaS Metrics

Geometric patterns have perpetually been a very popular decorative option. While adapting to virtually any color pallet or style, make sure little things like your ac cover also complements it to complete the look. Angles, surfaces, form, shape, and lines and points form a geometry.

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CRM For Advertising Agencies: How to Cultivate Teamwork and Communication

Nimble - Sales

What’s crazy cool about the advertising business is that small boutique operations run by creative minds can compete with big corporate behemoths of advertising like Dentsu, Ogilvy, Havas, BBDO. It’s all about creativity and a bit of business acumen.

Keep Your Mac Agile With These Techniques

SaaS Metrics

You just bought a new MacBook; To your surprise, only after a few days of working with it, you find that it runs incredibly slow. And you ask yourself; How is this even possible? Because the last time you owned a new computer, it worked completely fine for quite some time.

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The Nimble Prospector Browser Extension Has Been Updated for Firefox Users!

Nimble - Sales

The omnipresent Nimble Prospector browser extension is now better than ever for Firefox users!

"I Love Filling Out 12-Page Applications and Waiting Weeks For a Response,” Said No Merchant Ever

Learn how becoming a payment facilitator can improve a merchant’s experience and your revenue.

8 Practical Ways to Keep Your Business Data Secure

SaaS Metrics

According to Cybercrime Magazine, cybercrime happens to be the fastest growing crime in the US. Cybercrime attacks are increasing in cost, sophistication, and size. No wonder data security is becoming a major threat for any business, small or big.

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Introducing: Event Replay

Hull

Hull customers already know that User Events can be synced to your destination tools on an ongoing basis. But what if you need to backfill a customer's profile, say, in your CRM or marketing automation platform with a history of past User Events?

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What Is a Drag and Drop Website Builder?

SaaS Metrics

In this modern-day, running a business is tough without going through lots of effort, and spending a vast amount of time. A crucial part of a business to grow up and be well-known is the process of marketing and showing its presence. In the past, there were not that many ways to do that.

Introducing: Event Replay

Hull

Hull customers already know that User Events can be synced to your destination tools on an ongoing basis. But what if you need to backfill a customer's profile, say, in your CRM or marketing automation platform with a history of past User Events?

Data 52

How to Measure DevSecOps Progress and Ensure Success

Speaker: Shannon Lietz, Director of DevSecOps Team, Intuit

The new DevSecOps team is up and running, and you feel ready to take on rising security threats while delivering quality software updates. But that leaves just one question: how do you monitor your new program as effectively and efficiently as possible? Join Shannon Lietz, Director of DevsecOps at Intuit, and award-winning innovator, to learn the answers to these questions so you can lead your DevSecOps team to the top!