Fri.Feb 12, 2021

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When Customers Give Notice: Handling the Cancellation Conversation

ChurnZero

This is a guest blog post by Stephanie Neale , CEO of Blind Zebra. As customer success professionals, days are filled with conversations, meetings and tasks that revolve around helping our clients get maximum value from our product or solution. We train users, uncover the business problems we can impact and help clients achieve the outcomes most important to them.

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How to Manage Projects With Google Suite

The Daily Egg

The biggest problem a project manager (PM) needs to solve is the inconsistent nature of task management within a team. Nobody likes feeling confused—especially during work. You are probably already using tools that can help you with this. You may be leveraging project management software to alleviate headaches in your daily workflow. Or, like many […].

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Build vs. Buy is Mostly Really Now vs. Later

SaaStr

In the early-ish days, maybe even as far as $10m-$20m in ARR, as you talk to larger prospects you’ll have a lot of “Build vs Buy” discussions. “Oh our IT team could build it.” “Or we’ll try to hack the functionality using a product we already have.” You’ll hear somewhere between a little and a lot of this until (x) you have a very well established brand and (y) an extremely feature rich product.

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What is Comparative Advertising?

Neil Patel

Did you know that the average American sees over 5,000 ads per day ? That’s a tremendous amount of content to compete with, especially if you’re running a small business or a new startup. To stand out, you must clearly communicate to consumers what’s so great about your products and why they’re superior to competitor models. One strategy by which to do this is comparative advertising.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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No One Will Remember Who Your Investors Were, Or How Much You Raised

SaaStr

These are not just the best of times in SaaS and Cloud, but the best of times on steroids. The best of the best of times. It’s just crazy. Huge VC rounds everywhere. Unicorns every week. Times are good — well, at least for the select few. The select few with topic metrics, top brands, and top traction. So if you are offered a big term sheet — who should you pick?

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How to Build a Great Intern Program From Scratch with Shopify

SaaStr

Internships have sparked millions of successful careers, and they can be a valuable talent pool from which companies can eventually hire full-time employees. But it’s critical to build your internship program the right way. Farhan Thawar, the VP of Engineering at Shopify , has dedicated years to perfecting his internship program and shares his insider tips for launching a successful initiative of your own. ?

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How Tech Platforms Are Helping People Give Away More of Their Money

Entrepreneur - SaaS

Nonprofit and faith-based organizations have lost their traditional methods of community and donor engagement due to the global health crisis. Many groups are turning to digital giving platforms and other tech solutions to maintain and boost giving.

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NP Summit 2021: A Free, Online Digital Marketing & Sales Summit for Small Businesses

Neil Patel

I’m so excited to announce my Digital Marketing and Sales for Small Business Online Summit on Feb. 23, a free summit that focuses on digital marketing strategies for small and medium businesses. According to Small Business Trends , 32 percent of small businesses don’t have a budget for content marketing. That’s a huge missed opportunity for small and medium businesses that could be building awareness opportunities, leads, and conversions through search and social.

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What Is Customer Churn?

Totango

What is customer churn ? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need to know about what customer churn is and how to calculate it. What Is Customer Churn? A Definition. Customer churn is the percentage of customers lost over a given time frame, typically a month. It is sometimes called customer attrition, customer turnover or customer defection.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Top 10 Best Enterprise CRM solutions for 2021

Sales Hacker

As businesses grow, their software requirements grow as well. An enterprise-level company deals with more complexity in its internal processes, has to manage more people and roles, and needs more data to make informed decisions. A simple CRM can’t handle this level of complexity. At this point, a business needs to look for an enterprise solution that can support its growth.

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Introducing Satch Patel, EVP and General Manager of Navint EMEA

Navint

newly launched EMEA operations sits down to talk about the need for lead-to-revenue optimization—and why companies should start the transformation journey today. In Europe, as organizations struggle to rethink their go-to-market strategy, product pricing and portfolio in response to COVID-19, the disconnect between the front, middle and back offices has brought new meaning to the phrase “mind the.

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The 20 Best SaaS Blogs to Inspire You

SmartKarrot

There is a lot of information available online. We are in the era of information-flooding. Finding the right information and content is important. The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers.

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WordPress.com Vs. WordPress.org

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. The self-hosted WordPress.org wins for giving users a free tool for creating and growing a website just the way they want. There’s a bit of a learning curve, but you can’t put a price on its flexibility that allows you to design, optimize, and monetize your site to your liking.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Feb 12 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Refine user adoption KPIs as needed to align with HiredScore goals or client-specific outcomes.

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A Complete Guide to Improving ROAS (Return on Ad Spend)

Neil Patel

When you launch a new campaign, what are the most important metrics you track? Did you think of conversion or click-thru rate? Cost per conversion? ROI? All of those answers are essential metrics for every marketing or advertising campaign, but they won’t help you pinpoint a single ad’s or campaign portfolio’s monetary success. That’s where ROAS comes in.

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What Is a SaaS Management Platform?

BetterCloud

Many definitions of this newly emerged technology category have been floating around in recent years. However, as SaaS increasingly becomes the dominant force in how companies use technology, there’s more clarity on what a SaaS management platform is and what it should do in SaaS Operations, or SaaSOps , for short. Back in 2017, leading analyst firm Gartner first reported on a new category called Cloud Office Management Tools.

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Thinkific vs Kajabi 2021 Comparision ( Which Is Best? )

How To Buy Saas

Are you interested in knowing the differences between thinkific vs kajabi and want to know what are the major similarities in both? Well, today you have a golden chance to read the most comprehensive review on Thinkific Vs Kajabi. Here let’s make it clear that both are the platforms for online course creation, and often placed side-by-side by businesses, startups, and entrepreneurs.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.