Sat.Jan 01, 2022

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Dear SaaStr: What is a Good Refund Policy for a SaaS Product?

SaaStr

Dear SaaStr: What is a Good Refund Policy for a SaaS Product? SaaS startups, especially those that sign customers to annual customers, will have customers that want to cancel those un-cancelable contracts and get a refund. Even customers that pay monthly on credit card will sometimes ask for a pro-rated refund for the most recent month. Almost every vendor says “No” to any refund request.

SaaS 210
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Achieving 1:1 Personalization with A.I.-Supported Segmentation

ReSci

It’s time to call it: the “customer journey,” as you know it, is officially dead. It’s a concept that sprang into the industry’s collective consciousness when retail met the Internet, forever changing the way people interact and shop with brands. With…. The post Achieving 1:1 Personalization with A.I.-Supported Segmentation appeared first on ReSci.