Dear SaaStr: What is a Good Refund Policy for a SaaS Product?
SaaStr
JANUARY 1, 2022
Dear SaaStr: What is a Good Refund Policy for a SaaS Product? SaaS startups, especially those that sign customers to annual customers, will have customers that want to cancel those un-cancelable contracts and get a refund. Even customers that pay monthly on credit card will sometimes ask for a pro-rated refund for the most recent month. Almost every vendor says “No” to any refund request.
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