Sun.Jun 23, 2019

Should You Visit More Of Your Prospects In Person? Almost Certainly

SaaStr

I remember the first customer I lost due to not showing up in person. They were a Fortune 50 customer. We did a CSAT survey, and every user loved us. The implementation was flawless. There were zero issues. And … we lost them at renewal.

Travel 236

The Relationship Between Marketing & Human Resources

Teamgate

In this competitive market, companies need to find new ways to attract the right customers and talent. While finding your audience is always a big step, having a strong group of employees might just be the most important way to find success today.

Top Lessons in Building Great Teams from Keith Rabois and Founders Fund (Video + Transcript)

SaaStr

Keith Rabois is a General Partner at Founders Fund where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments.

Founding Stories: Anchorage

Andreessen Horowitz

We continue our YouTube series “Founding Stories” with the story of Anchorage. To set the stage, what do you do to keep a valuable asset safe? Well, if you were a pirate, you’d keep your booty in a locked treasure … cryptocurrencies & blockchains

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

As a sales manager, you’re told to downsize your sales team. You have to choose between 2 salespeople. One underperforms, but is well liked and honest. The other is a top producer, but with questionable ethics? Which do you fire?

SaaStr

I would fire both. An underperforming rep that gets a pass just lowers the bar for everyone, unfortunately. No matter how nice they are. If it’s OK for Bob to always hit 30% of quota … then you just won’t have enough pressure and urgency on your sales team. You can’t have that. You also can’t have ethical lapses on your sales team. Not only will that bite you later — and it will — but it will again encourage similar lapses in the rest of the team.