The Daily Egg
APRIL 30, 2020
With customers having so many ways to contact your small business these days, the traditional phone system seems a bit outdated. You certainly need a phone system for your business, but you also need to invest in the ability to make contacts through social media, email, and chat. So if you can save some money […]. The post Best Business VOIP Phone Services appeared first on The Daily Egg.
Predictable Revenue
APRIL 30, 2020
How do recruiters – key pieces to building a sales team – source talent for their clients and themselves? Jamie Scarborough from The Sales Talent Agency walks us through the ins and outs of sales recruiting. The post The ins and outs of sales recruiting with Jamie Scarborough of The Sales Talent Agency appeared first on Predictable Revenue.
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Intercom, Inc.
APRIL 30, 2020
In times like these, we could all use friends, supporters, collaborators. And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Partnerships have always been key to the way we work at Intercom.
SaaStr
APRIL 30, 2020
We have a bunch of the SaaStr Summit: Bridging the Gap up on You Tube now. You can start watching them here. We have an incredible line up of speakers and sessions to watch already (and more will dribble out in the coming weeks): Taking Care of Your Team and Customers with CEO of Slack , Stewart Butterfield. Starting Up in a Downturn, COO of Cloudflare , Michelle Zatyln.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Intercom, Inc.
APRIL 30, 2020
During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. As the current crisis has unfolded, we’ve seen those trends emerge among our own customers as well. In early March, the analytics team and I saw a spike in overall conversations between businesses and their customers.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sixteen Ventures
APRIL 30, 2020
How many Customer Success Managers (CSMs) do we need to give our customers their Appropriate Experience (AX)? What happens if we ramp sales? What happens if a bunch of customers upgrade? Downgrade? How much excess capacity do our current CSMs have? When will we need to hire more CSMs? Is our Customer Success Management team too big? Those are just some of the questions I get from Customer Success leaders all the time.
Andreessen Horowitz
APRIL 30, 2020
I’ve always been interested in investing in companies and founders who take an old, staid technology category and turn it on its head, often reinventing an entirely new category (and inventing new behaviors) in the process. These technology tools bring … The post Investing in Figma: The Decade of Design appeared first on Andreessen Horowitz.
FastSpring
APRIL 30, 2020
Mailbird is an easy-to-use email management software for Windows users around the world. When their business began to scale, they realized they needed a flexible, customizable, and all-inclusive ecommerce partner that can support subscription plans. The Mailbird team reviewed many different options to find a solution for their business needs, but they quickly realized solutions like Stripe and PayPal weren’t enough to help them to be successful in selling globally.
Nimble - Sales
APRIL 30, 2020
Digital marketing is one of the most promising fields in marketing and advertising, especially nowadays. The definition of digital marketing lies in the use of online platforms and technologies such as PCs and mobile phones/tablets to advertise a brand. Of course, this entails email marketing and social media. And since no brand is willing to […].
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Andreessen Horowitz
APRIL 30, 2020
If you are interested in learning more about cryptocurrencies, crypto networks, and blockchain technology, here’s a short collection of some of our pieces. Be sure to also check out the a16z Crypto Canon , where we previously compiled resources from … The post Resources from a16z for Understanding Crypto appeared first on Andreessen Horowitz.
Nimble - Sales
APRIL 30, 2020
Being a nutritionist or a dietician is a lot more demanding than it may appear on the surface of it. Even though many of the medical conditions that patients nutritionists face are non-life-threatening immediately, they definitely are life-changing. Every good nutrition expert knows the blissful effects of a proper meal plan on a patient’s life. […].
InsightSquared
APRIL 30, 2020
Every sales organization is experiencing a new level of sales uncertainty in this current climate. While we can all hope for a silver-bullet solution to arrive, the best remedy right now is actually within our grasps right now. I’m talking about pipeline visibility. Every deal means more now — that’s a simple reality. While you may have felt comfortable with the status of each deal, the health of everyone is no longer black and white.
SaaS Metrics
APRIL 30, 2020
Software as a Service is one of the, if not the most useful addition to the tech industry in the 21st century, arguably saving companies billions of dollars on a yearly basis. However, we’ve grown more comfortable with thinking that SaaS is just Microsoft 365 or our Google Drive without thinking of all the other cloud-based services that corporations use today in order to provide some of the best services.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Zuora
APRIL 30, 2020
Every week, we bring you the top stories and analyses from the global Subscription Economy. Xbox Game Pass subscriptions hit 10 […]. The post Subscription Economy News: Week of 04/27/20 appeared first on Zuora.
OpenView Labs
APRIL 30, 2020
Leandra Fishman, VP of Growth Sales at Twilio, sat down with me (literally) to talk about what hasn’t changed when it comes to Twilio’s end user strategy despite the pandemic—and the steps you should be taking to effectively scale your sales strategy and team. Stick around until the end to find out where she’s most looking forward to going post-pandemic.
SaaS Metrics
APRIL 30, 2020
As the outbreak of coronavirus threatens every corner of the globe, people have no other choice other than to be locked down in their homes to help contain the virus. The concept of social distancing is now booming to save more lives. More than three million people are now infected across 210 countries and territories. No wonder the death toll is ever rising and has already crossed the 200 thousand landmark.
Valuize Consulting
APRIL 30, 2020
Recurring revenue models have undeniably changed the shape and strategy of sales pipelines within software companies. The prospects you allow your business to acquire significantly influence the recurring revenue unit economics you end up with, whether you subscribe to the double-funnel or the helix pipeline. This is why you need to create an ideal customer [.].
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Intercom, Inc.
APRIL 30, 2020
“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?
Valuize Consulting
APRIL 30, 2020
Recurring revenue models have undeniably changed the shape and strategy of sales pipelines within software companies. The prospects you allow your business to acquire significantly influence the recurring revenue unit economics you end up with, whether you subscribe to the double-funnel or the helix pipeline. This is why you need to create an ideal customer profile.
SmartKarrot
APRIL 30, 2020
Role: Customer Success Manager Location: Austin, Texas, US Organization: Informatica In this role, You will be responsible for ensuring the customers’ success and satisfaction with products and contributing to their long-term loyalty. You will work closely with the rest of the support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to the customers.
Baremetrics
APRIL 30, 2020
To boost growth, start with retention. With saturated markets and well funded newbies popping up, competition is fierce. But retention is key to long lasting growth. Once you know how to turn customers into loyalists, they will expand and sustain your business on their own. The common knowledge is it's 5x cheaper and easier to retain a customer than to gain a new one because you don’t have to spend time or resources starting from scratch with a new lead or prospect.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
Sales Hacker
APRIL 30, 2020
What’s your approach when hiring sales reps? Companies often hire sales reps who have knowledge of, or even a passion for, the brand’s product or industry — which is great because it gives you a team of “walking brochures” who can spout off all the benefits of your product. There are drawbacks, though. While you can teach people about your product, you can’t teach them how to sell.
ProfitWell
APRIL 30, 2020
Today, we’re proud to officially launch the ProfitWell Subscription Index —a dataset to keep you up to date on subscription market trends and the status of the B2B SaaS vertical as it stands today. Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 day +0.41% | ?? 30 day +0.52% | ??90 day +4.01%. We're looking at an aggregate of all B2B SaaS companies on ProfitWell with their monthly recurring revenue (MRR) tracked since February 2020.
ProfitWell
APRIL 30, 2020
Customer loyalty is the essence of subscription businesses and a key lever of growth. Now more than ever, given the COVID-19 pandemic, acquisition becomes harder and harder with each day. Building a strong customer base, with users who are loyal to your brand, will help you in the long-term, and when things unexpectedly go south (like a global pandemic).
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