OpenView Labs

MAY 15, 2019

As a product strategy leader for a screen capture and video editing software business sees it, creating viable features for its software is only half of his team’s job. The other half is helping users connect with the value those features deliver. “If users don’t discover that value or fail to take advantage of it, we’ve failed.”. On the surface, most software providers would say that they prioritize connecting with their customers.

Development 56

Development Data Software Engagement 56

Intercom, Inc.

MAY 15, 2019

Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your food and if there is anything else they can get for you. Now, you might not think much about that particular restaurant practice – after all, it’s just a simple customer follow-up question shortly after your food has arrived. However, there are a few lessons in this simple example of customer service that are valuable for anyone who works in customer support.

Customer Support 199

Customer Support Technology Engagement Business 199

SaaStr

MAY 15, 2019

Meet SaaStr’s Most Respected Leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019. Curious how we came up with this list? We found our most popular speakers by speaker views and likes, session bookmarks and ratings weighing categories more heavily for overall rating than initial interest. Using magic (standard deviation) we came up with the best of the best of our sessions as voted by you, our SaaStr community.

Sales Recruiting 165

Sales Recruiting Software Review Technical Review PayPal 165

InsightSquared

MAY 15, 2019

“What was your first job?”. It’s one of my favorite questions to ask a fellow professional in sales operations. Some of the answers include: Elementary school teacher. SDR. Recruiter. Pharmacy Tech. Insurance sales rep. Cosmetics consultant. Account Manager. Financial analyst. Why the wide range? Sales Operations is Still Developing. Sales operations as a profession is growing, yet it is a comparatively new function in businesses.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

MAY 15, 2019

Yes. Don’t worry at all. Mary Meeker is iconic, and losing her is clearly a bummer on some/many levels. But times do change, and venture and the markets have changed dramatically in the past 5 years. However, there is 0% chance Kleiner won’t have a strong run for at least 15–20 years: Mamoon Hamid is now running Kleiner and is relatively young, driven and has a very strong record , from Slack to Box and many other unicorns.

Investment 100

Investment Management Marketing 100

Andreessen Horowitz

MAY 15, 2019

Kik, the Tencent-backed messaging app, raised $150 million in August 2017 in an initial coin offering (ICO).

Blockchain 99

Blockchain 99

IT World

MAY 15, 2019

Kubernetes has become the project to turn to if you need container orchestration at scale. The open source container orchestration system out of Google is well-regarded, well-supported, and evolving fast. Kubernetes is also sprawling, complex, and difficult to set up and configure. Not only that, but much of the heavy lifting is left to the end user.

K8S orchestration (Kubernetes) 75

K8S orchestration (Kubernetes) Scale Technology Enterprise 75

OpenView Labs

MAY 15, 2019

Amanda Kleha has been involved with pricing at PLG companies like Zendesk and Figma. On this episode, she explains when freemium makes sense in SaaS, the right time to add sales or customer success to a self-service business and the implications of PLG on culture. You’ll also learn why she thinks you should know your leaders, fillers and killers. ?.

Pricing 60

Pricing Customer Success SaaS Sales 60

IT World

MAY 15, 2019

IBM continues to adopt new tools and practices for its mainframe customers to keep the Big Iron relevant in a cloud world. First of all, the company switched-up its 20-year mainframe software pricing scheme to make it more palatable to hybrid and multicloud users who might be thinking of moving workloads off the mainframe and into the cloud. [ Check out What is hybrid cloud computing and learn what you need to know about multi-cloud. | Get regularly scheduled insights by signing up for Network W

Cloud 65

Cloud Pricing Software 65

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

GetUplift

MAY 15, 2019

Your customer is going through something right now… And that something affects every area of their life – including how they interact with you, your product, your service. Everything we do – from what we buy, keep or make for dinner – is affected by how we feel. By what’s going on in our lives. Research gives us a snapshot of this context.

Social Media 59

Social Media Software Review Interviewing Branding 59

IT World

MAY 15, 2019

The financial services sector is pouring money into artificial intelligence (AI), with banks, for example, expected to spend $5.6 billion on AI in 2019 – second only to the retail sector. Until now, the vast majority of AI projects have remained pilots, and in many cases those projects led to tech deployments without a clear business use. Simply put, it's been trendy.

Banking 61

Banking Artificial Intelligence AI Trends 61

yoursales

MAY 15, 2019

BEST OF: SALES PODCASTS SALES PODCASTS FOR. INSPIRED SALES BEST OF SALES PODCASTS BEST OF SALES PODCASTS M ost professionals exercising their craft will be on a continuous journey, seeking to improve how they operate. Sales Professionals, too, will be looking for new techniques and tools, tips for their mental game and inspiration they can make their own.

Sales 40

Sales Sales Outsourcing B2B Software Review 40

IT World

MAY 15, 2019

IBM continues to adopt new tools and practices for its mainframe customers to keep the Big Iron relevant in a cloud world. First of all, the company switched-up its 20-year mainframe software pricing scheme to make it more palatable to hybrid and multicloud users who might be thinking of moving workloads off the mainframe and into the cloud. [ Check out What is hybrid cloud computing and learn what you need to know about multi-cloud. | Get regularly scheduled insights by signing up for Network W

Cloud 45

Cloud Pricing Software 45

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

yoursales

MAY 15, 2019

BEST OF: SALES PODCASTS SALES PODCASTS FOR. INSPIRED SALES BEST OF SALES PODCASTS BEST OF SALES PODCASTS M ost professionals exercising their craft will be on a continuous journey, seeking to improve how they operate. Sales Professionals, too, will be looking for new techniques and tools, tips for their mental game and inspiration they can make their own.

Sales 40

Sales Sales Outsourcing B2B Interviewing 40

ITPro

MAY 15, 2019

Reviews. The industry-leading business chat system stands up to its big-name rivals. 4.

Systems Review 53

Systems Review Business 53

IT World

MAY 15, 2019

IBM brings cloud consumption model to the mainframe, adds Docker container extensions(Insider Story)

Cloud 45

Cloud Pricing Software 45

Totango

MAY 15, 2019

Culture is defined by actions. It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a c

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Nimble - Sales

MAY 15, 2019

Blockchain is the single most disruptive technology in our lifetime. If you’re like most people, you probably associate blockchain with Bitcoin or other cryptocurrencies. That’s a valid connection, but numerous other sectors could utilize blockchain’s capabilities to help meet their goals. Marketing is one of them. Here are six ways blockchain could alter the marketing industry […].

Blockchain 87

Blockchain Marketing Technology 87

Sales Hacker

MAY 15, 2019

The biggest mistake a leader can make is to hire the wrong person. The next biggest mistake is retaining people who need to move on. The truth is, you need to know when to fire a sales rep. I learned these lessons the hard way, from painful personal experience in leading teams for multinationals. Keep reading as I share my hard-won lessons, so you’ll know without a doubt when to fire and when to invest in an underperforming sales rep. 5 Lessons on When to Fire a Sales Rep.

Underperforming Technical Team 69

Underperforming Technical Team Sales Hiring Development Team Review Sales 69