Tue.Jul 14, 2020

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Best Conference Call Services

The Daily Egg

Effective communication can make or break the success of your organization. This holds true for large enterprises to small businesses, startups, and everything in between. With remote work becoming the new normal, the ability to connect with employees and colleagues in various locations throughout the country has become more important than ever before.

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200+ VCs Coming to SaaStr Enterprise on July 29

SaaStr

SaaStr:Enterprise is almost here! Join 200+ CTOs, CIOs, CXOs, CDOs and more for networking, roundtables, 1-on-1s, and more. As well as incredible sessions with the top CEOs in SaaS, including the CEOs and CXOs of Box, Coupa, PagerDuty, Intuit, Adobe, Algolia, New Relic, Shopify and more!! But also tagging along are 200+ VCs. It’s a great digital event to quietly make a connection and maybe grab a term sheet or two.

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The top books every Customer Success Manager should read

Intercom, Inc.

Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. But what does all this really mean, and how will it help us help our customers be more successful?

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Which is Better — Annual or Monthly Pricing? It’s a False Choice. The Answer is Yes.

SaaStr

With SaaS sales, annual price or monthly price that’s billed annually? It is better for a very long time to let the customer buy how they are most comfortable buying. This removes friction from the sales process, leading to a higher and faster close rate. Let’s take a look at Zoom. Zoom is even crazier now of course, but Zoom was growing > 100% at $500m in ARR, in an already well-established space.

Pricing 236
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Re-establishing growth: when to scale, and how fast?

Predictable Revenue

Should we re-establish growth and, if so, when and how fast? Driving revenue growth at your company and what to expect at each stage is quite measurable through a data-driven approach. The post Re-establishing growth: when to scale, and how fast? appeared first on Predictable Revenue.

Scaling 232

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The Fastest (and Cheapest) Way to Beat Your Competition

Neil Patel

If you want to outrank your competition, what do you do? First off, you need to keep track of everything they are doing. From their rankings to the content they are writing to even the links they are building and the keywords they are targeting, understanding what they are up to is key. And after you figure out their strategy, you need to write more content, build more links, and optimize your site.

Data 145
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8 High-Converting Lead Generation Landing Page Examples to Inspire Yours

Unbounce

Ask and you shall receive, right? Not so much when it comes to your visitors’ email addresses. You likely don’t have to look further than your own inbox to see why—there’s no shortage of companies ready to flood you with their latest and greatest offers. Which means people are wiser to marketing tactics and, understandably, more discerning than ever about who they give their contact information out to.

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5 Steps to Minimize Risk in Your Affiliate Program

FastSpring

Managing risk in affiliate programs has been a growing concern in the industry at large. Luckily, there are some actions you take! The techniques and actions described below can help you minimize the risk in your program, and help build a healthy program that is fair and clear for your affiliates. Control Recruitment. The most effective way to manage risk inside of an affiliate program is to stop it before it starts.

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Why digital media subscription services are on the rise during COVID-19

Zuora

This bylined article was originally published in WARC by Zuora’s John Phillips, GM, EMEA The worldwide spread of coronavirus […]. The post Why digital media subscription services are on the rise during COVID-19 appeared first on Zuora.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Hitting the Forecasting Bullseye with Machine Learning

InsightSquared

Your forecast is just a number. People say this all the time, but it completely misses the mark. Just a number implies that your forecast holds no real value — no purpose behind it. If that’s the case, why do it at all? Why spend all the time and effort to arrive at a useless number? Because bottom line, both the initial number and the ability to meet or exceed it, absolutely do matter. .

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More love, less lust

ProfitWell

Relationships are complicated, even in SaaS. If you don't meet your friend or your partner's needs, the relationship will probably end. In SaaS, if you don't meet your customers' needs, they'll churn. Today on Recur Now, I'm sharing how you can build solid commitment with your users, all in the name of annual contracts. Listen wherever you get podcasts: Annual contracts = commitment.

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SaaS Customer Onboarding Cadence

OPEXEngine

SaaS customer onboarding is so critical—it’s really where the customer relationship is won or lost. There is a ton of great customer success information out there—but nothing that’s “block and tackle” specific, like an actual on-boarding cadence example. The customer success organization has the responsibility to deliver an exceptional on-boarding experience, from the first email a customer receives, through their deployment and transition into active customer status.

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The Top 6 B2B Platforms That Can Help Your Business Grow Globally

Nimble - Sales

Even though B2B operations and functionings are not new, technological innovations and how the ecosystem moves is constantly changing. Digitalism has brought a sharp shift in how businesses reach out to their users. The traditional ways of finding customers and networks through events and cold calls just don’t fly anymore in the B2B ecosystem.

B2B 57
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Measure of a Company’s True Intrinsic Value

Divestopedia

Today, most business enterprise do not have the information and monitoring tolls required for the effective management of intangible assets.

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Jul 14 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Newyork, US Organization: Upfluence As a Customer Success Manager, you will partner with the customers to translate their business objectives into ROI. You will be their main point of contact throughout the customer journey and will make sure their desired outcome materialises. Identify upsell opportunities to maximise customer growth.

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PODCAST 118: Building a Crisis-Proof Sales Culture to Weather Any Storm with Ernest Owusu

Sales Hacker

This week on the Sales Hacker podcast, we speak with Ernest Owusu , Senior Director of Sales Development at 6sense. A former professional football player, Ernest transitioned to sales when he realized that process and commitment matter just as much in tech sales as in sports. Now in a leadership role, he promotes the importance of team culture to keep BDRs connected during any crisis.

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Top SaaS Cross-Selling Techniques to Boost Revenue and Retention

SmartKarrot

Source. For any business to grow their revenue, it is important to retain customers for a longer time. We already know that an engaged customer is more likely to stay longer in a business. A customer can stay engaged to your brand through one product they use. But how about enlarging their engagement factor to say 2x, 3x or even more? That’s where SaaS cross-selling comes into picture.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Why the SaaS Business Model Is Going to Dominate the B2B Tech World

SmartKarrot

The B2B Tech world is booming with SaaS business models. Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. As the applications run mostly in the cloud, they are often accessible both via a desktop version r with a web interface. Let us dive right into this article and explore the world of SaaS and its facets deeply.