5 Interesting Learnings from LivePerson at $480,000,000 in ARR
SaaStr
APRIL 5, 2023
So I think the second SaaS app I ever purchased was LivePerson. The first was Salesforce, to get our CRM going (today, we would likely have gone with HubSpot). And the second was LivePerson, to handle chat and support. Back in the day, it was a magical app. It tracked tickets, shared personas, and provided analytics. All in the Cloud! I fell so in love with support automation, when I invested, I did a ton in support, from Talkdesk (first VC), to Front, to Gorgias (#1 e-commerce contact cente
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