Sales Hacker

AUGUST 12, 2020

There is an existential crisis with personalization today. If you do it wrong, you alienate your customers. And even if you do a good job, you’re often ignored and risk being seen as an irritation. You only have one shot of standing out, and that’s by doing a GREAT job and hyper-personalizing. So, stop settling for good. I’m going to walk you through everything you need to know to hyper-personalize and take a quantum leap forward with your outreach.

Scale 107

Scale Scaling AI Search AI 107

SaaStr

AUGUST 12, 2020

Q: How much does a venture capitalist make? It varies widely. First, are you talking about cash or “carry” (i.e., share of the gains)? The partners in a fund generally keep 20% of all the gains — once all the fees are paid back (this can be higher at top funds). But how that carry is shared varies widely. Partners in smaller firms often share carry (gains) fairly equally relative to seniority.

Travel 346

Travel Investment Management Business 346

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprec

Customer Support 249

Customer Support Leadership Branding Data 249

SaaStr

AUGUST 12, 2020

Q: What are the typical discounts SaaS companies offer for a multi-year contract paid upfront for a 2, 3 & 5 year contract? (Five is a stretch.). You need to back into what you are solving for: Is your churn material? If it’s close to zero by logo, and negative based on cohort revenue (i.e. you have net negative churn), multi-year contracts are worth less.

Churn 169

Churn Revenue SaaS Sales 169

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Andreessen Horowitz

AUGUST 12, 2020

AI has enormous potential to disrupt markets that have traditionally been out of reach for software. These markets – which have relied on humans to navigate natural language, images, and physical space – represent a huge opportunity, potentially worth trillions … The post Taming the Tail: Adventures in Improving AI Economics appeared first on Andreessen Horowitz.

AI 145

AI Software Marketing Enterprise 145

ReSci

AUGUST 12, 2020

Here at ReSci, we’re constantly innovating while aspiring to our mission: making artificial intelligence accessible and usable to brands. Our data scientists have created a new machine learning algorithm that advances ReSci’s powerful recommendation models in your marketing campaigns. The update significantly improves our product. The post New and improved product recommendation algorithm!

Artificial Intelligence 88

Artificial Intelligence Machine Learning Innovation Branding 88

SaaS Metrics

AUGUST 12, 2020

LDAP is an acronym for Lightweight Directory Access Protocol. It is accessible by everyone to locate data about persons, organizations or files over an Internet Protocol (IP) network. Through the LDAP, applications are able to communicate with other directory services servers. History LDAP was developed to be a lightweight alternative for users to communicate with X.500 directory.

Technology 98

Technology Communication Development Data 98

Nimble - Sales

AUGUST 12, 2020

CRMs for mortgage lenders come in all different shapes & sizes with a diverse set of features and at a widely varying price range. On top of the industry-specific mortgage software solutions, the mortgage and loan domain also uses universal CRMs for marketing, lead generation purposes, and vendor management. With an $11,05 trillion mortgage market […].

Pricing 116

Pricing Software Management Marketing 116

SaaS Metrics

AUGUST 12, 2020

Theoretically, hubs, switches and routers all do the same thing: they are all devices which let you connect multiple computers together. They simply pass on data differently. All of these devices have two or more ports through which they connect computers or even networks. To understand the difference between these devices, it is important to go over the process via which connect and transfer data.

Technology 97

Technology Benchmarks Data 97

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

ITPro

AUGUST 12, 2020

The shift to remote working has made me realise that my head is now firmly in the clouds.

Cloud 111

Cloud Software SaaS 111

OpenView Labs

AUGUST 12, 2020

At this point, we can all agree that the end user era has changed customer buying behavior. But this new era has also forced other functional areas to evolve their existing strategies—especially marketing. Before the pandemic, I gathered some of Boston’s top marketing leaders for a special breakfast edition of OpenView’s Tales from the Table. We spent the morning talking about their careers (one attendee recently made the transition to CEO!

Outsourcing Services 68

Outsourcing Services Social Media Marketing Scale 68

Frontegg

AUGUST 12, 2020

The concept of multi-tenancy became a “thing” quite a while ago, when the need for more scalable and operational cloud-based B2B services started to gain popularity. Today there can be no disagreement that multi-tenancy is the essence of SaaS. But how is the SaaS community thinking about multi-tenancy today? Which aspects of it should be considered as key, and what are the core assumptions under which multi-tenancy is operating?

Trends 52

Trends SaaS Scale Technical Review 52

Zuora

AUGUST 12, 2020

Every week, we bring you the top stories and analyses from the global Subscription Economy. New York Times exploring a Wirecutter […]. The post Subscription Economy News: Week of 08/10/20 appeared first on Zuora.

Payment Features 52

Payment Features Subscription 52

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

SaaS Metrics

AUGUST 12, 2020

Omaha boasts of being one of the most economically stable places in Nebraska. It is home to the country’s most number of billionaires, such as Joe Ricketts, Walter Scott Jr., and Warren Buffet. It also houses the most Fortune 500 businesses like Berkshire Hathaway, Peter Kiewit and Sons, Union Pacific, and Mutual of Omaha. Additionally, it has been dubbed as the telecommunications capital of the US.

Telecommunications 52

Telecommunications Transportation Business 52

Chargebee

AUGUST 12, 2020

According to the National Venture Capital Association, venture capitalists raised $46.3 billion in 2019. It’s the second-highest annual total of the past decade.

Venture Capital 52

Venture Capital 52

SaaStr

AUGUST 12, 2020

David Sacks, General Partner at Craft Ventures joins the New New in Ventures to discuss The Cadence and how to structure around it while building a start-up. David Sacks | General Partner @ Craft Ventures. When you start growing above 50 employees, and certainly get to 100, things change, you now have teams, which means you have functional leaders. Rather than the CEO running around telling the engineers exactly what to build, you now have product managers.

Startup 272

Startup Software Review Scale Systems Review 272

The Daily Egg

AUGUST 12, 2020

Enterprise resource planning (ERP) software combines multiple business-critical tools into a single platform. It’s common for ERP software to include functionality for human resources, accounting, supply chain management, business intelligence, customer relationship management, and more. The best ERP solutions can be tailored to meet the specific needs of individual organizations and industries.

Software Review 357

Software Review Software Enterprise Management 357

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SaaStr

AUGUST 12, 2020

Ep. 361: Lara Caimi is the Chief Customer and Partner Officer @ ServiceNow, the company that allows you the power to make work, work better. Prior to their IPO, ServiceNow raised funding from some of the best in the business, including Sequoia Capital and Greylock. As for Lara, she joined ServiceNow in 2017 and spent 3 years as Chief Strategy Officer before assuming her current role just this month.

Scale 172

Scale Sales Hiring Underperforming Technical Team VP of Engineering 172

SmartKarrot

AUGUST 12, 2020

Role: Senior Customer Success Manager Location: Newyork/Eastcoast, US Organization: Augury As a Senior Customer Success Manager, You will have to ensure that customers on board and adopt Augury widely and continuously gain value from their products and services. Manage the entire customer lifecycle while maximizing their value with the right guidance.

Customer Success 10

Customer Success Customer Lifetime Value Onboarding Churn 10

Totango

AUGUST 12, 2020

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. Achieving this success depends on your customer’s ability to quickly get to grips with your product’s interface, features, and the way the whole program integrates with their workflow. . The most effective ways to take the stress out of that transition are to build the customer onboarding experience around simple steps and a clear path t

Onboarding 87

Onboarding SaaS Customer Lifetime Value Enterprise 87