Thu.Dec 09, 2021

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5 Customer Success KPIs You Should Measure in 2022

CustomerSuccessBox

Check your calendars, 2022 is just around the corner! Yes! Even we cannot believe it. 2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Every company is prepping for some breaks but along with it comes the discussion of budgets and setting goals for the next year.

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5 Interesting Learnings from Samsara at $500,000,000 in ARR

SaaStr

Everyone once in a while a startup just plain executes from Day 1. It doesn’t happen often, and it’s never quite as linear as it looks. But Samara’s incredible growth makes it look that way. Co-founded by the founders of Meraki, acquired by Cisco for $1B+, the founders decided to do networking again, but this time for connecting fleets, vehicles and devices.

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8 Ego-Driven Emotions That Stop You From Selling

Predictable Revenue

Salespeople have a tough job and throughout the day, some ego-driven emotions are inevitably going to come up. In spite of what some of the traditional sales methodologies preached, when we let these emotions take hold, we risk losing the sale. The post 8 Ego-Driven Emotions That Stop You From Selling appeared first on Predictable Revenue.

Sales 257
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Top 21 SaaStr Annual 2021 Sessions (#21-#11): Y Combinator, Zapier, Intercom, and More!

SaaStr

With so many amazing sessions at SaaStr Annual 2021, we couldn’t possibly pick our favorites, so we dug into the most popular as selected by you! We know you didn’t catch all these sessions during Annual, so this is your chance to binge-watch all the great content. The top 21-11 are below, and we’ll be back tomorrow with the top 10. 21.

Scale 241
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The story behind the chirp: Intercom’s notification sound

Intercom, Inc.

?. Note: This episode contains notification sounds, ambience, and music. If you would prefer to listen to the episode with just interviews, you can hear an alternative version here. Notification sounds are all around us: Slack’s knock brush pulling you back to work, the WhatsApp ring sharing the latest in this year’s holiday dinner plans, the tumbling whimper of your AirPods when the battery’s running low or just about to die.

More Trending

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Make A Great First Impression With These 5 Welcome Email Examples

Unbounce

You can’t start a relationship on the right foot without saying, “Hello!” And as a business or marketer, it’s all about making good first impressions—or else it’ll be “Goodbye!” to you. So when someone new signs up for your mailing list, don’t leave ‘em hangin’—welcome them to the club! And what better way to say hello than to send out a warm, personalized email?

AI Search 129
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Apple should enforce the App Store privacy promise

IT World

A Financial Times report seems to argue that Apple has allowed app developers to collect customer data from iPhone users without their permission. This isn’t a new story , but shows that those of us who have denied App Tracking permission may still be tracked, thanks to a loophole. When privacy…isn’t. Apple’s decision to introduce App Tracking Privacy controls generated lots of controversy and considerable pushback from Facebook.

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The Web3 Playbook: Using Token Incentives to Bootstrap New Networks

Andreessen Horowitz

The killer app of the internet is networks. The web and email are networks. Social apps like Instagram and Twitter are networks. Marketplaces like Uber and Airbnb are networks. Networks get more valuable with more participants, which is great when they are at scale, but cuts the other way when starting out. This is the. Read More. The post The Web3 Playbook: Using Token Incentives to Bootstrap New Networks appeared first on Future.

Scaling 130
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The Power of the Progress Bar

Neil Patel

As a marketer, you already know how hard it can be to drive conversions. More often than not, when you ask a user to take an action, they do the exact opposite and abandon the form fill or their shopping cart. If this scenario sounds familiar, you’re not alone. The struggle of conversion plagues many marketers across every industry. While there are many steps and strategies you use to drive conversions, you still might not see the needle move in the right direction.

Travel 114
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Net Revenue Retention in SaaS: What is it and How to Improve It

User Pilot

What is Net Revenue Retention? And should you care about improving this retention metric? While getting new customers is important, retaining existing customers is much easier and less costly. In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. TL;DR. Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time

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What’s in a Brand? A Step-by-Step Guide for Companies at Every Size

Buffer Resources

Corporations like Apple, Nike, and Starbucks are known for their solid, instantly recognizable brands that are woven through everything they do. While the same can be said for many smaller businesses, building a brand from the ground up can feel daunting for entrepreneurs, especially if you’ve never done it before. While you don’t need to spend millions creating the next iconic logo, it is worth going through the process of strategically developing your brand.

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AWS outage hit collaboration vendors, highlights risk of cloud-based tools

IT World

The Tuesday outage at an Amazon Web Service data center that affected services from several collaboration software vendors, highlighting how reliant companies have become on cloud providers for a variety of workplace tools. Asana, Smartsheet, Trello, and Slack — all of which host their services on the AWS cloud — reported problems following the AWS outage.

AWS 99
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Gear Up Your Revenue Growth With a Year-End Email Marketing Data and Reporting Audit

ReSci

It’s time to call it: the “customer journey,” as you know it, is officially dead. It’s a concept that sprang into the industry’s collective consciousness when retail met the Internet, forever changing the way people interact and shop with brands. With…. The post Gear Up Your Revenue Growth With a Year-End Email Marketing Data and Reporting Audit appeared first on ReSci.

Revenue 75
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Sales Emails & Plays Buyers Want to Binge

Sales Hacker

Join Drift, LeadIQ, memoryBlue, and Outreach as they share some of the best tips to send your response rates through the roof and book more meetings than ever before. The post Sales Emails & Plays Buyers Want to Binge appeared first on Sales Hacker.

Sales 72
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3 Customer Experience Challenges and How to Overcome Them

SaaS Metrics

Customer expectations and interactions with a company differ. How a company addresses these expectations and interactions will determine the customer’s experience with the company. Customer Experience (CX) is about the relationship and interaction a customer has with a company’s products and services. CX moves beyond satisfying the customer’s needs to maintaining a.

Metrics 59
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How a top revops consultant helps startups grow revenue in 4 steps

CloseSaaS

At its best, sales is facilitation, not manipulation. Here, guided by this philosophy, you'll learn 4 strategies to improve your startup's revenue process. And bonus: I'll show you how Close can help.

Startup 52
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How to Choose Software for Customer Success

SaaSHolic

In this competitive market that we currently find ourselves in, we must take every measure to ensure that customers are content with the services or products that they’re receiving. Times have changed, and the consumer is now the controlling factor. They hold the cards. Customer success software provides businesses with a 360-degree look at the entire customer relationship.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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An Interview with Katrina Wong: The Future of Customer Engagement

CloudKettle

Katrina Wong is the VP of Product Marketing and Demand Generation at Twilio Segment. CloudKettle’s CEO Greg Poirier recently caught up with Katrina for a discussion about how she got started in SaaS, the challenges facing marketers today, and what she sees for the future of customer engagement. Greg Poirier: How did you get started […]. The post An Interview with Katrina Wong: The Future of Customer Engagement appeared first on CloudKettle.

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Q&A Recap – Coach the Coach: Net Promoter Score (NPS) Calls

ChurnZero

Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? No matter how rich your customer feedback is, it’s worthless if not applied. You might think it’s all about the NPS “ask,” but responding to your customers’ NPS results is just as important. And when it comes to NPS follow-up, there’s a specific place, time, and approach to maximize the value of your conversations.

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No One Will Tell You These Tips to Grow Your Business on Instagram!

SaaS Metrics

If you don’t know it already, Instagram is among the top three most used social media platforms used in the US and among the top ten platforms used worldwide. With over a billion active users per month, it is a no-brainer to use this platform to grow your brand. Mentioned below are. Read more. The post No One Will Tell You These Tips to Grow Your Business on Instagram!

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Five Reasons Your Business Should Consider Automation Software

Trujay

Automation Software is the new buzzword in business technology. It’s not new, but its use across digital landscapes has transformed business as we know it. Now, 83% of IT decision-makers believe that automation is essential to optimizing performance and workflow in digital transformation. What if you knew there was a software solution that could […].

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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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The Best of Both Worlds: How BetterCloud’s No-Code Automation Offers Low-Code Extensibility

BetterCloud

The average IT environment now includes 110 SaaS applications —an already large number that just keeps growing every year. Managing all these apps is requiring more and more work, yet IT departments remain lean and overburdened. To make the most of their staff’s time (and not work 12 hour days themselves), IT leaders are seeking ways to automate the repetitive, tedious tasks involved with managing a large SaaS portfolio.

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Makings of a Modern Financial Controller: What Does it Take?

Chargebee

The financial controller’s role is constantly evolving. Strategic controllers are critical to the growth of a business. So what does it take to be a modern controller?

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Dec 09 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilization, and enables true business value attainment.

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Introducing Intercom’s European data hosting

Intercom, Inc.

Technology makes every company a global company, and our focus on data security means Intercom customers all over the world can experience the full benefit of Intercom – no matter where they’re geographically located. . Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA. From there, we’ve helped thousands of businesses to connect and build better, trust-based relationships with their customers.

Data 181
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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Time to Change the Way You Approach Personal Digital Assistants?

SmartKarrot

Digital assistants have made our tasks easier in our day-to-day lives. You only need investment in time, and workforce giants like Samsung, Amazon, Apple, and Google are directing us towards it. . Today personal digital assistants have moved beyond just being a mechanism to set alarms. We are seeing them connected in our smart homes, smart electronics, and even cars.

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28 Ways to Drive Innovation and Creativity in Business Development

Sales Hacker

Are you struggling to break out and get noticed in business development? B2B buyers are heavily targeted by solution sellers. Enhanced creativity and value-add is required to break through and get noticed. Driving innovation and creativity in business development. I spent the past two years interviewing best-in-class sales team to uncover unique approaches that work.

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Bringing pets, pet owners and their vets closer together

Point Nine Land

Our investment in Petsapp Welcome Petsapp :) A few days ago, our portfolio company Petsapp came out of stealth as we announced that we led the company’s $4.4M seed round alongside friends such as ex-P9er Nico Wittenborn and his firm Adjacent, Todd & Rahul’s Angel Fund, Market One Capital, GFC and angels like Matt Robinson (GoCardless, Nested), Carlos Gonzalez Cadenas (Index), Ronen Givon (Rekki) and Diogo Teles (Avant Arte).

Mobile 52