Fri.May 22, 2020

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10 Best Heatmaps for WordPress Plugins

The Daily Egg

Heatmaps are visual reports that represent recorded clicks on different areas of a web page. The information provided in a heatmap is extremely valuable to anyone who owns and operates a website. You can use a heatmap to determine which areas of your website are getting the most amount of clicks. This visual data makes […]. The post 10 Best Heatmaps for WordPress Plugins appeared first on The Daily Egg.

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Join 400+ VCs NEXT WEEK at SaaStr’s FREE New New in Venture NEXT WEDNESDAY

SaaStr

Ok it’s gonna be GREAT! Top VCs and Cloud leaders are speaking, from Aileen Lee to Keith Rabois to David Sacks to Ann Miura-Ko and more. We’ll have The Midas List LIVE with Alex Konrad. And just as importantly, VC <-> founder meetings and matchmaking has already begun. We have over 400 VCs already coming to New New in Venture, click here to check them out. 130 VC <-> founder meetings already scheduled. 787 meetings being set-up.

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a16z Podcast: Pandemics ? Early Detection, Networks, Spreaders

Andreessen Horowitz

Pandemics are predictable; what’s not predictable is the intensity, or the precise timing of arrival. That’s where early detection — not just rapid warning (as with something like Google Flu Trends back in the day), or even delayed warnings (as … The post a16z Podcast: Pandemics — Early Detection, Networks, Spreaders appeared first on Andreessen Horowitz.

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Sales Accepted Leads: Your Ticket to Closing Deals Faster and Easier

Sales Hacker

Let’s be real. Today’s methodologies and processes give us a lot of different types of leads. We have product-qualified leads , marketing-qualified leads, sales-qualified leads, and many more. As someone who works in sales, handling all these types of leads can be overwhelming and exhausting. Fortunately, there’s a way to make the entire process of getting, nurturing, and closing leads simple, and it only uses one type of lead — Sales Accepted Leads (SALs).

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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More human, better services

ProfitWell

Today on the show, we’re getting a bit more human. We know now (more than ever) business should be human at its core, so why are we still acting like we’re some sort of robots? Here’s how I can help. But first, your B2B SaaS Index. Listen wherever you get podcasts: How is the B2B SaaS market trending? ??7 day +1.25% | ?? 30 day +3.40% | ??90 day +4.95%.

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A Quick-Start Guide to Low- and High-Touch Onboarding Outreach Using Plays

ChurnZero

Customer onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Whether through automated or manual monitoring, Customer Success must remain hypervigilant during onboarding to ensure customers stay the course. Creating a well-defined outreach strategy ensures Customer Success consistently connects with customers throughout this pivotal phase.

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16 Minutes on the News #31: The Security and Privacy of Contact Tracing

Andreessen Horowitz

While governments, policymakers, and employers around the world are all figuring out how to reopen the economy, contact tracing — which includes identifying and warning contacts of exposure in order to stop chains of transmission — is a key strategy … The post 16 Minutes on the News #31: The Security and Privacy of Contact Tracing appeared first on Andreessen Horowitz.

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What Small Business Owners are Doing to Increase Sales Right Now

Nimble - Sales

It’s no secret that we’re living through unprecedented times and that businesses are suffering while the COVID-19 pandemic rages on. Small businesses are the ones suffering the most: 41% of small business owners feel “uncomfortable” with their current cash flow due to the Coronavirus. However, the ongoing global crisis does not mean that you as […].

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Cisco fortifies ACI for Amazon, Microsoft integration and multicloud management

IT World

Cisco has upgraded its core networking software to include better support for enterprise multicloud integration and management as well as tools to help telcos or hyperscalers tie together large scale data-center networks. The new features are part of the 5.0 release of Cisco's Application Centric Infrastructure (ACI) software, which runs on the company's core data center Nexus 9000 systems.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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5 Ways to Strengthen Microsoft 365 Security

SaaS Metrics

The value of business data keeps on growing, so as the cost of a data breach and data loss. The amount of threats across the board is expectedly astonishing: malware, brute-force attacks, aka password spraying, insider threats, network vulnerabilities, etc. The number of ways your business-critical data can be compromised and the price you may need to pay for can be unbearable for most companies.

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SaaS Metrics 101

OPEXEngine

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. The podcast is an excellent SaaS Metrics 101 listen even for experienced SaaS finance experts. Dave was most recently CEO of Host Analytics, previously CEO of MarkLogic, senior executive at SalesForce and before that at Business Objects.

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SaaStr Podcasts for the Week with CMX Media and Salesforce ? May 22, 2020

SaaStr

Ep. 335: David Spinks is the Founder @ CMX, the premier network for community professionals. In 2019, CMX was acquired by Bevy, where David now serves as the VP of Community. Bevy is a customer-to-customer community management platform, building products that brands use to build, grow and manage their community event programs, both virtual and IRL for companies like Slack, Twitch, Salesforce, Atlassian, and Duolingo.

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May 22 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Remote, US Organization: ON24 Customer Success Manager(CSM) is responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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A Primer on B2B Marketplaces: Challenges and Opportunities

Point Nine Land

As consumers, we can order almost anything online in a few clicks: books, taxis, cars or manicures, you name it. Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

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Top 7 Customer Success Goals

SmartKarrot

Here is a list of Top 7 Customer Success Goals which might help businesses to create value for their customers. #1 Successful Customer Onboarding. Getting off to a strong start greatly enhances the chances of achieving success, and a long term satisfied client. During the onboarding period the Customer Success Managers must help customers start from a position of confidence about using your company’s product, and this phase should definitely include demonstration of “First Time Value”

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5 Best Practices for a Remote Customer Success Team

Totango

Technology, as they say, is the future. In 1995, 9 percent of people reported that they telecommuted or had done so in the past. In 2016, that number had risen to 37 percent. That number was already expected to keep growing, but recent events have caused telecommuting to spike as employees switch to working from home in order to limit the spread of COVID-19.

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Customer attrition: what it is, why it sucks, and how to fix it

ProfitWell

For SaaS companies, customer attrition is one of the worst things that can happen to the health of your company. Granted, some attrition is inevitable, but minimizing this key factor will undoubtedly mean the difference between a successful business and a failed one. So, what exactly is customer attrition and how do you minimize it? In this post, we'll take a close look at this metric and how to manage it so your SaaS company's growth chart is moving in the right direction.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.