User Pilot

MAY 27, 2025

Curious about WalkMe Mobile? Youll also see where WalkMe performs best and when another tool might be a better fit for mobile app engagement. What is WalkMe Mobile? WalkMe Mobile is a part of the WalkMe platform built specifically for mobile apps. Who is WalkMe Mobile best for? Lets dive in!

Mobile 73

Mobile Software Review Technical Review Pricing 73

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. But when it comes to payments, mobile apps have to contend with a few unique challenges. A bad payment experience can lose customers and damage your brand.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

User Pilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, Appcues has very limited survey features for collecting feedback from mobile users. How can businesses use Appcues Mobile? Well, thats the question.

Mobile 64

Mobile Pricing Technical Review Software Review 64

User Pilot

APRIL 2, 2025

Let’s face it: understanding what your users are actually doing in your mobile app can be a real headache. That’s where Userpilot’s mobile analytics come in. Why choose Userpilot for mobile analytics? You can build custom dashboards, track real-time metrics, and eliminate user friction before its too late.

Mobile 64

Mobile Underperforming Technical Team Onboarding AWS 64

TechEmpower SaaS

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” ” or “Are you developing for desktop, tablet, mobile, or all three?” Are you targeting desktop, tablet, or mobile? What content is searchable?

Innovation 780

Innovation Development CTO Hire Technical Review 780

User Pilot

MARCH 30, 2025

Without measuring and aggressively improving the right mobile app metrics, youll struggle to stay afloat. The key is to understand your users and continuously optimize your mobile app for exceptional value. Overview: Mobile app analytics metrics Below is a quick summary of the mobile metrics every PM should be tracking.

Benchmarks 95

Benchmarks Mobile Metrics Software Review 95

User Pilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. billion in 2024.

Mobile 52

Mobile Engagement Onboarding Pricing 52

User Pilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Customer Support 98

Customer Support Software Review Systems Review Mobile 98

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. As a result, you need variety in your customer service solutions to properly assist each customer. Proactive support. Social media support.

Customer Support 104

Customer Support Social Media SaaS Artificial Intelligence 104

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? This means you need your laptop or desktop to fully utilize Quicken.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

Tom Tunguz

APRIL 18, 2023

When one customer support bot provides a meaningfully better experience to answer questions, every competitor will match it. Text & chat UIs will change those expectations : imagine developing a project management plan in a conversation with a computer or reconciling expenses by dictating an answer to a mobile phone.

AI 246

AI Artificial Intelligence Startup Strategy 246

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Product Tours and Mobile Carousels.

Scale 238

Scale Headcount Mobile Communication 238

User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Payment Solutions 64

Payment Solutions Mobile Payment Methods Software Review 64

User Pilot

MAY 6, 2025

When you’re building a mobile product , data is your lifeline. So, instead of listing tools for mobile app analytics randomly, Ive grouped them into three categories here: cross-platform analytics, marketing attribution, and performance monitoring. But if you ask me, theres simply no one-size-fits-all solution. G2 rating: 4.6/5

Mobile 70

Mobile Pricing Software Review Scale 70

FastSpring

OCTOBER 24, 2024

What : While FastSpring supports the sales of many different digital products including SaaS, software, digital downloads, video games, and mobile games, we’ve limited this data only to SaaS and software sales to keep it applicable to a specific industry and avoid being so broad that it isn’t helpful. dollars for simplicity’s sake.

Payment Solutions 157

Payment Solutions SaaS Payments Merchant Services Software Review 157

Payrix

FEBRUARY 4, 2025

Card-present payments are useful for their customers accepting payments in storefronts, via mobile businesses (e.g. Common examples of integrated payments include: Card-not-present integrated payments Mobile payments (e.g. Business development: Partner with like-minded individuals who support your growth 3.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

USIO

AUGUST 12, 2024

Thus, providing a variety of payment options caters to different customer preferences, making the purchasing process more convenient and appealing. Improved Customer Support Additionally, these systems streamline the back-end processes of payment management, allowing customer support teams to resolve issues more quickly.

Payments 223

Payments Payment Methods Payment Solutions Payment Services 223

User Pilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. What is a mobile app journey and why is it important to understand it? Use a visualization tool (like Miro, Figma, or Canva) and create a customer journey map.

Mobile 64

Mobile Software Review AI Search Systems Review 64

Intercom, Inc.

SEPTEMBER 22, 2021

Even on mobile, embedded browsers are surely sufficient, right? We’ve made it much easier for your customers to get what they need, and increased customer engagement with Articles by up to 3x”. Vastly improved Articles in Messenger on mobile, too. Have a mobile app? Faster resolutions for your customers.

Mobile 194

Mobile Customer Support Engagement Investment 194

Tom Tunguz

MAY 19, 2018

and mobile applications built on iPhone and Android transformed the way users interacted with technology. Today, software infrastructure costs are not meaningful compared to customer support and may sap five or ten points of gross margin, which won’t result in a price delta buyers will notice.

DevOps as a Service 253

DevOps as a Service Blockchain Machine Learning Artificial Intelligence 253

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Pricing: Whatfix custom pricing can start at $20,000/year.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

NOVEMBER 24, 2020

Products include CRMs, customer support, IT management, project management, HR and much more. Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Freshworks.

Scale 293

Scale Scaling Outsourced Development compliance 293

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Userpilot ‘s mobile app performance dashboard.

Mobile 64

Mobile Engagement Strategy Social Media 64

Intercom, Inc.

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. With the right automation underpinning your tech stack, your support team can be empowered to strike the right balance between personalized support and efficiency – something that’s no longer a “nice-to-have” when customer expectations are at an all-time high.

Headcount 240

Headcount Customer Support Scaling Mobile 240

Intercom, Inc.

NOVEMBER 2, 2022

Create custom templates with flexible styling options; edit images, font and button styling, and easily preview on mobile and desktop. Create responsive customer journeys by leveraging Intercom’s email automation tools to dynamically target, schedule, and send emails based on an individual customer’s actions.

Customer Support 118

Customer Support Strategy Communication Payment Features 118

User Pilot

DECEMBER 30, 2024

It also includes automatic content localization and mobile analytics (as an add-on), which isnt something Chameleon offers. Additionally, with Appcues, you get mobile-specific engagement features like push notifications. Plans also vary based on whether you want to use it for desktop and web apps or mobile apps.

Software Review 105

Software Review AI Search Pricing Onboarding 105

Stax

MAY 13, 2025

Payment processing solutions that support mobile wallets, Apple Pay, Google Pay, and Buy Now, Pay Later (BNPL) options help you meet those expectations. These features not only improve the checkout experience but also lead to higher conversions and stronger customer loyalty. Omnichannel support helps you grow without friction.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Stax

APRIL 18, 2024

According to Forbes , “mobile payments are increasingly being used by U.S. shoppers as customers become more comfortable with the technology.” Not only are there a number of ways your customers could be using their mobile devices to give payments, but you as a business owner could be leveraging mobile devices to accept them as well.

Payment Services 88

Payment Services Payment Methods Merchant Services Payment Solutions 88

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. For example: Your mobile app launches a new collaboration feature.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

SaaStr

MARCH 1, 2024

A Case Study: Gorgias Gorgias is a ticketing platform for customer support focused on e-commerce, primarily Shopify. It turned out that it was pretty hard to build out workflows and software support systems for individuals to be able to do that at the time. Thinking back through Cloud and mobile, what can you learn from them?

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

FastSpring

DECEMBER 5, 2024

Setting up a web shop for players to buy subscriptions or in-game items outside of mobile app marketplaces is a great way to create additional revenue streams for your game while saving on steep marketplace fees. Subscription management with dunning support. Chargeback management and other customer support.

Payments 88

Payments Payment Services Merchant Services Payment Methods 88

Intercom, Inc.

NOVEMBER 18, 2020

And now we’re in this landscape where credit and mobile transactions are the norm. This is where the unsung hero of the retail tech stack comes in: your customer support tool. . Now more than ever, the importance of a great customer support experience can’t be underestimated. As Fergusson points out: . “10

Payment Methods 240

Payment Methods Payment Solutions Payment Services Scale 240

Intercom, Inc.

JULY 10, 2019

Today we’re launching three huge updates to our Articles and Custom Bots products to help you scale your support with Intercom. These days, great customer support isn’t a nice to have – it’s table stakes. Additionally, Custom Bots can now be targeted specifically to your mobile app users.

Outsourcing Services 150

Outsourcing Services Scaling Branding Customer Support 150

SaaStr

OCTOBER 4, 2024

So Klaviyo had this belief that if they could just say, “Hey, look, we’ve got these super fans” and then share that information back to Shopify team, then the folks on the front line, their sales team, their customer support team could feel comfortable recommending them. The bet paid off.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Intercom, Inc.

SEPTEMBER 3, 2020

I work with designers and engineers on our mobile SDKs. Those bring Intercom’s features into our customers’ own mobile apps. Mat: A good example of this would be Mobile Carousels, which is a product we launched back in June. It’s a really unique way to communicate with people who use your mobile app.

Mobile 213

Mobile Scale Underperforming Technical Team Engineering 213

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 202

Payment Methods Payments Scale SaaS Payments 202