FastSpring

JUNE 9, 2025

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties.

Merchant Services 78

Merchant Services Subscription Payment Features SaaS Payments 78

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

ChurnZero

MAY 23, 2025

But if you havent looked closely at how customer success revenue metrics plug into that story, youre probably leaving revenue on the table – and missing a critical opportunity to drive valuation, margin efficiency, and predictable growth. But in a subscription economy, the reality is that its far more than that.

Customer Success 52

Customer Success Metrics Revenue Scale 52

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build. Billing & financial (e.g.,

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

User Pilot

NOVEMBER 14, 2024

Because here’s the thing: Customers with different needs are going to respond to different prompts. For instance, creating invoices is vital for a small business proprietor but not so much for an accountant. A feature that’s absolutely essential to one user persona might not be that relevant for another.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

SaaStr

APRIL 15, 2025

This approach aligns incentives with customer adoption while still giving reps a meaningful upfront payout to stay motivated In a consumption-based SaaS model, you absolutely need to incentivize sales team leads on client go-lives and actual usage , not just closed-won deals. The customer churns within the first 6 months.

Scale 144

Scale Compensation Retention Churn 144

ChurnZero

NOVEMBER 18, 2024

Per the 2024 Customer Success Leadership Study , 51% of CS teams are responsible for renewal revenue and 41% for expansion revenue. As drivers of recurring revenue, CS teams are critical to the health of SaaS organizations. And there is no world where the function does not exist at B2B subscription companies.

Customer Success 52

Customer Success Scale Merchant Services Technical Review 52

User Pilot

OCTOBER 19, 2024

7 Nicereply for support and customer success teams with various helpdesk integrations Nicereply surveys. Nicereply is a feedback tool designed specifically for support and customer success teams to gather NPS , CSAT, and CES (Customer Effort Score) surveys directly after support interactions.

Software Review 105

Software Review Technical Review Software B2C 105

Stax

MARCH 16, 2025

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. A lower churn rate indicates higher customer retention. Analyzing customer support and social media interactions is another valuable way to gather feedback.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. Visibility: A common challenge across organizations is the lack of transparency and unified perspectives on the customer journey.

Scale 52

Scale Systems Review Social Media Retention 52

Blulogix

JUNE 13, 2025

It’s a validation of what we’ve always believed: enterprise billing is fundamentally different , and solving it requires more than just subscription logic and pretty invoices. What to Look for in an Enterprise Billing Platform If you’re evaluating agile billing solutions, don’t stop at invoice templates and subscription logic.

Payment Features 59

Payment Features Enterprise Traceability Scale 59

Payrix

JULY 8, 2025

Payment processing nuances in Canada From a payment processing perspective, software companies familiar with the U.S. Interac : Canada uses a single debit network called Interac, which ensures secure payments for in-person transactions. Companies must certify their payment devices to meet Canadian standards.

Merchant Services 113

Merchant Services Payment Services Payments Payment Methods 113

Chart Mogul

DECEMBER 5, 2024

Knowing who will be involved in implementation, booking times for end user training and agreeing on an onboarding timeline will help the customer have confidence and set expectations with your customer success team. Learn more about opportunity forecast categories and how to use the Forecast Category Report.

Management 52

Management Sales Forecasting Outsourced Development 52

Chart Mogul

OCTOBER 23, 2024

Sales and customer success alignment For CLG to work, all go-to-market (GTM) function members have to be fully aligned, but even more so the sales and customer success (CS) teams. When sales close deals with future expansion in mind, customer success is in a much better position to help those customers thrive and grow.

Scale 52

Scale SaaS Retention Systems Review 52

Stax

MAY 23, 2025

New revenue streams With integrated payments, youre no longer just a software provideryoure also part of the transaction flow. That opens the door to revenue streams like: Payment processing fees Earn a share of every transaction processed through your platform. This is also a great way to future-proof their business.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Non-recurring revenue.

Forecasting 52

Forecasting Customer Success Payments Data 52

Chart Mogul

FEBRUARY 13, 2025

Sales and marketing teams must align on customer fit early on to impact retention SaaS revenue growth depends on customers continuing to subscribe and use the product more and more over time. Acquiring new customers is important, but its not the only consideration. With ChartMogul, its easy.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Subscription 59

Subscription Payment Features Outsourced Development Pricing 59

Sales Hacker

DECEMBER 6, 2024

The State of GTM Jobs: Customer Success At the crossroads of retention and revenue, Customer Success (CS) is a cornerstone for sustainable growth and is growing in both scope and importance. This chart examines net arrivals and departure trends in customer success (CS) roles. Lets get into it.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

ChurnZero

FEBRUARY 7, 2025

By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. While CRM tools are indispensable for managing sales, theyre not always designed with customer success in mind.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

Sales Hacker

OCTOBER 18, 2024

Where there are department handoffs are key areas for creating alignment – for example, around sales to customer success: Customer success can be introduced to the account prior to the post-sale stage – noted by David Gunn (VP of Customer Success at SundaySky).

Sales Recruiting 107

Sales Recruiting Software Review Scale AI 107

User Pilot

JUNE 30, 2025

Demo activation emails: If a customer has booked a demo on your website, a demo activation email is sent. This email either links to a product demo or a meeting with the customer success team, so that they can explain key benefits of your product or service. I’m [Your Name], the Customer Success Manager at [Product Name].

Onboarding 52

Onboarding Engagement Education Customer Success 52

User Pilot

JULY 10, 2025

continuing subscription ), that’s when you send action reminder emails. The approach of having this email sent by the customer success manager is good in theory. However, it feels like there are too many actions at once (e.g., Might get too much for a first-time user! Impala Impala welcome email example.

Onboarding 76

Onboarding Scale Software Review Social Media 76

User Pilot

FEBRUARY 27, 2025

For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. So if the user reaches the limit of invoices it can create per month, then the app would prompt them to upgrade their plan to access unlimited invoices. Adding an upgrade prompt with Userpilot.

Revenue 52

Revenue Scale Payment Features Systems Review 52

User Pilot

JUNE 30, 2025

Additionally, you can localize emails based on the region, segment them by subscription type, and also include multimedia elements such as images and videos. Additionally, the customer success manager provides guidance on selecting the most suitable pricing plan tailored to the user’s specific needs. What’s good?

Onboarding 59

Onboarding Retention Engagement AI 59

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

User Pilot

JUNE 30, 2025

The purpose is to build habits around the most valuable parts of the product and drive long-term customer success. It highlights what’s new, points out premium benefits, and gives a clear CTA to restart the subscription. This keeps the onboarding flow relevant and encourages users to explore the product more deeply.

Onboarding 71

Onboarding Software Review Engagement Churn 71

User Pilot

DECEMBER 21, 2024

Customer success (Zendesk, Intercom). However, the session replay feature is available as an add-on only to paying customers (Growth, Pro, Premier). More tools mean more maintenance and more subscription fees. A/B testing tools (Optimizely, VWO, and more). CRMs (Hubspot, Salesforce). Adoption platforms ( Appcues ).

Technical Review 105

Technical Review Mobile Pricing Retention 105

Sales Hacker

JANUARY 28, 2025

I mean, I would say the, the tactic that’s really working for us is, the momentum that comes from the obsession on our customers as a, um, as an entrepreneur, as One of the co founders of qualified, I chose to be our first customer success manager, right? And it starts with customer success.

Sales Hiring 102

Sales Hiring AI Scale Cloud 102

Stax

JUNE 17, 2025

Rowe pointed to the increasing popularity of subscription payments as a way to “allow for more stickiness” and “more convenience for the consumer.” Another crucial area where Stax provides expertise is go-to-market and pricing strategies.

Payments 88

Payments Merchant Services Payment Solutions Payment Services 88

FastSpring

OCTOBER 23, 2024

In 2024, our support team won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category, and our customer success team won a gold Globee® award for Customer Excellence in the “Achievement in Team Customer Success” category!

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

Sales Hacker

JANUARY 13, 2025

DocUnlock supercharges customs brokers and freight-forwarders by transforming commercial invoices, packing lists, ISFs, and other shipping documents into ready-to-file entries using artificial intelligence. Create – launched AI Templates to make building even more accessible.

Scale 108

Scale Sales Hiring Artificial Intelligence SMB 108

Buffer Resources

FEBRUARY 12, 2025

Consumers can purchase mascara on a whim, but they won’t casually drop hundreds of dollars for a yearly subscription to a B2B tool. This is easier to do in the B2B industry because you have sales reps and customer success departments who know your potential customers’ pain points very well.

Social Media 96

Social Media B2B B2C Technical Advisors 96

Stax

JUNE 24, 2025

A smooth, secure payment experience builds customer trust. Laggy terminals or limited payment methods can lose you the sale. Here’s a simple, step-by-step process to help you evaluate your options and choose a provider that aligns with your business goals and payment processing needs. and online payments.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

User Pilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. The business was growing, but the success team was getting overwhelmed because they were 4 people trying to support 2,500+ customers. – Erin Gordy, Director of Customer Success at Chargezoom 2.

Churn 66

Churn Scale Payment Features Sales Hiring 66