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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Trends 92
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Unveiling the Future: A Comprehensive Whitepaper on Agile Monetization

Blulogix

Here’s a glimpse of what to expect: Foundational Principles: Revisiting the core principles of agile monetization, the whitepaper lays the groundwork for understanding the shift towards more flexible, customer-centric revenue models. The whitepaper is available for you on BluLogix.com, no registration required.

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Customer Success Checklist for 2022

CustomerSuccessBox

While the core of the Customer success function involves anticipating client difficulties and providing proactive solutions to the customers. The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business.

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Join us for Customer Success Summit 2018!

Totango

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

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Five Predictions for 2022

Tom Tunguz

GTP-3 and BERT are massive machine learning systems called neural nets. Marketing, customer success, and sales software will be upended. The vast majority of ML users prefer simplicity and speed to customization and control. I’ll take a 70% accuracy on a one year prediction as success. Or a tweet.

Scale 256
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The Future Of Customer Success: Key Trends And Innovations For 2023

SmartKarrot

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. The question is: How can we do more with less?

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The Future Of Customer Success: Key Trends And Innovations For 2023

SmartKarrot

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. The question is: How can we do more with less?