SaaStr

SEPTEMBER 24, 2019

I obviously have some questions that have been pre-determined, but I’d love to entertain everyone asking the questions. This is for the audience. If you go to slido.com, and SaaStr Annual 19, you can submit the questions. So please go to slido.com and submit them.

Sales Hiring 174

Sales Hiring Scale Technical Review Sales Recruiting 174

User Pilot

NOVEMBER 27, 2023

This means that everyone from your marketing team to your sales team, product managers and teams, engineering and design teams, and the entire company leadership, are needed to make this work. Churt Rate : In all, your goal should be to design a product that delights customers, drives constant customer engagement, and minimizes churn.

Scale 105

Scale Acquisition Strategy Retention 105

SaaStr

NOVEMBER 19, 2021

It is what you do in every single conversation that you have with a prospect from the time you identify them, because part of discovery is actually research, all the way to the time you hand them off to customer success, discovery is continuously happening no matter what, no matter how so, why the hell do we have it as a stage?

Sales 211

Sales Business Leadership Entertainment 211

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Jen believes everyone should have the opportunity to be seen, heard, valued, and empowered for success. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

MARCH 27, 2020

How to create one by leveraging the entertainer’s effect. The three types of customers (08:56). ? The Entertainer Effect (17:14). ? In 2014, I was working at a digital product agency, and my team had the opportunity to pitch to a major entertainment brand on building a loyalty program for their number-one TV show.

Entertainment 73

Entertainment Sales Startup Strategy 73

Sales Hacker

DECEMBER 20, 2018

Get technical help and a dose of motivation from two of the leading B2B sales trainers, leadership coaches and business strategists on the market. B2B marketing experts James Carbary and Jonathan Green interview a business leader on leadership, sales-to-marketing realignment, buyer personas, marketing strategy, and a host of other topics.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

Sales Hacker

DECEMBER 28, 2018

What they are saying: “Very enlightening for not just tangible process oriented subjects, but the intangible human element that is of the utmost importance to be a successful salesperson.” AA-ISP Leadership Summit. What they’re saying: “ What a great week it’s been at the Leadership Summit! TOPO Sales Summit.

Scale 74

Scale Sales Recruiting Sales Underperforming Technical Team 74

Sales Hacker

DECEMBER 9, 2021

Reward and encourage customers for introductions or help with setting up prospect meetings. Several top B2B companies offer robust customer referral programs with surprise rewards. Engage customer success, sales engineering, or customer training. Customer podcasts. Access to C-level entertainment talent.

Innovation 101

Innovation Development Business Marketplace as a Service 101

SmartKarrot

OCTOBER 26, 2022

Since this is a corporate decision, you should consult with other departments of the organization, like the marketing team, a customer success team , and business stakeholders. The thing is, customers already let us know how they prefer to be contacted. They are always online and have access to demand-based entertainment.

B2B 11

B2B Management Underperforming Technical Team Software Review 11

SmartKarrot

MARCH 7, 2022

Such a strategy aims to use the business’ thought leadership to drive demand for its product or service. Customer success. While the three strategies that we have discussed above, Customer Success is a B2B podcasting strategy that does not overlap. The impact of a customer success podcast takes time to be noticed.

B2B 11

B2B Strategy Entertainment Interviewing 11

SmartKarrot

SEPTEMBER 24, 2021

Practice Empathy and Concentrate on Fostering Connections – Your Number 1 B2B Customer Experience Strategy. As a customer success manager, your job is to assist salespeople in this particular space by providing an emotional touch while interacting with the customers. Image Source. Image Source.

B2B 11

B2B Strategy Technical Review Systems Review 11

SmartKarrot

OCTOBER 28, 2022

Reviewing the success of expansion demonstrates to the customer that their satisfaction comes before your profit, which promotes trust and customer loyalty. The review session warns CSMs (Customer Success Managers) against closing a deal for the wrong reasons because this decision will affect whether they get paid.

Strategy 10

Strategy Management Software Review Scale 10

SaaStr

FEBRUARY 1, 2019

You’re not shy to bring them up, so you might have some leadership capabilities. And what we learned was that customers don’t like pricing changes forced on them, but they are willing to entertain new prices if you give them a choice. Should customer success be involved in the upsell process?

Sales Hiring 106

Sales Hiring Communication Scale Interviewing 106

Sales Hacker

JANUARY 19, 2021

He’s also a very funny and entertaining person. Prior to founding Winning By Design, Jacco held sales leadership roles at QUMU, Kontiki, Technicolor, Ericcson, and Philips. He is proud to have helped marquee customers over the years, including Amazon, AT&T, DISH, and Disney. He’s enthusiastic and passionate.

Sales Hiring 63

Sales Hiring Scale Technical Advisors Travel 63

SaaStr

JULY 22, 2019

So it’s all the technical resources, it’s all the professional services resources, pre-sales, education, customer success, management renewals, et cetera. So for me, the cornerstone traits that you’re looking for are people that are customer-centric. How do customers get value? When do they need us most?

Scale 163

Scale Scaling Sales Hiring Underperforming Technical Team 163

Sales Hacker

SEPTEMBER 22, 2020

If you missed episode 127, check it out here: Leadership Lessons From 10 Years of Democratizing Youth Sports w/ Brian Litvack. Prior to his CRO role at iCIMS, Tom held senior leadership positions at several companies, including Hewlett Packard, Symantec, Rackspace and Nuance Communications. We’re on iTunes. And on Stitcher.

Scale 69

Scale Development Team Review Sales Hiring Leadership 69