Customer Operations - An Idea for Maximizing Efficient Growth in SaaS Companies
Tom Tunguz
MARCH 28, 2017
If you’d like to read more about RevOp theory, Radius published an excellent white paper on the topic. Customer Operations could be very powerful construct for growing companies through end-to-end optimization of the customer journey. Then they can pursue a global optimum, rather than a local maximum. But why stop there?
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