SaaStr

MARCH 19, 2021

We created a product that was simple to use for entrepreneurs who were juggling a thousand different priorities and didn’t have (and didn’t want) an expertise in regulation, compliance or sales tax. But when we started looking upmarket we knew we had a lot to learn about businesses of this size and the people who lead them.

Scale 284

Scale Business Finance compliance 284

Stax

JUNE 3, 2025

Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Contact sales What is a SaaS Platform? It’s designed to help users solve specific problems, streamline workflows, and scale their operations with ease.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. Large enterprises have an immediate need for governance solutions to handle AI at scale. This represents an under-recognized opportunity for B2B AI startups focusing on compliance, risk management, and administrative controls.

Technical Review 177

Technical Review Artificial Intelligence AI Marketplace as a Service 177

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Duda is the leading web design platform for companies that offer web design services to small businesses.

Cybersecurity 269

Cybersecurity Scale compliance Subscription 269

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Don’t need as much sales experience on sales team. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Customers often can deploy on their own.

SMB 363

SMB Churn Payment Services SaaS 363

Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Payrix

APRIL 10, 2025

As a result, leading platform providers in the space are implementing strategic payment solutions to help generate more revenue from their existing customer base, create stronger relationships with users, and streamline the payment experience for everyone involved. This is common when outsourcing payments.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. appeared first on SaaStr.

Scale 200

Scale compliance Healthcare Education 200

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. Meanwhile, regulation and compliance mean the governance burden only increases. Looker did this within the context of a BI system.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Our second topic, benchmarks around retention. Logo retention. Here’s another slide.

Scale 252

Scale Sales Hiring SMB Payment Services 252

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Your data is our most critical asset.

compliance 139

compliance Data Software Review Scale 139

SaaStr

APRIL 1, 2019

Hacking Your Cap Table: How Much Equity to Give and When with Equify Founder and CEO Alex Cattarini, Index Ventures Talent Partner Dominic Jacquesson, Futrli Founder and CEO Hannah Dawson and Alan Head of Risk, Finance and Compliance Paul Sauveplane. The Next-Generation ????. The Accelerators ??. The Accelerators ??. Don’t worry.

Scale 171

Scale Sales Hiring Mobile compliance 171

Intercom, Inc.

DECEMBER 12, 2019

Vidyard co-founder and CEO Michael Litt chatted to Intercom’s EMEA Sales Manager Ciaran Nolan about how Vidyard flipped the freemium model on its head, why moving downmarket might be the answer to accelerated growth, and how to build a multi-million dollar business unit – overnight. Flipping the freemium model on its head.

Scale 169

Scale Growth Hacking Enterprise Scaling 169

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. This way, users get the help they need, exactly when and where they need it, leading to faster adoption, reduced friction, and higher engagement from day one. moment faster. Whatfix mobile pricing.

Technical Review 90

Technical Review Mobile Software Review Systems Review 90

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Improved ROI: Planned and monitored business growth leads to helpful insights.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. rating scales) and qualitative (open-ended questions) formats to gather comprehensive feedback. Increase user retention. Also use both quantitative (e.g., Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Stax

FEBRUARY 19, 2025

An outsourced integrated payments support team could also assist business software users with their unique issues or questions about security and compliance. Outsourcing payment support can save costs, provide 24/7 assistance, and ensure compliance expertise. Plus a stronger cash flow.)

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 193

AI Cloud Revenue Technical Advisors 193

FastSpring

JANUARY 27, 2022

However, if you do ask for a credit card number, those who provide one are more qualified prospects. How SoStocked increases retention through grandfathering existing customers into lower prices. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Image Source: SaaStr 2021 ).

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

How To Buy Saas

MAY 28, 2025

Even Sendbird highlights that enterprise-scale AI agents come with built-in observability, fallback logic, and policy controls to ensure reliability under heavy load. Users see richer, context-aware features (like smarter chatbots or code assistants) that boost satisfaction and retention. Operational Efficiency: Automation is built in.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates. AI systems can process vast datasets and spot trends or risks that humans might miss.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations. E.g., gauge customer satisfaction by asking users to rate their satisfaction with your product on a scale of 1 to 10.

SaaS 81

SaaS Social Media Interviewing Scale 81

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., GDPR for data privacy in Europe).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Scytale

MAY 29, 2025

In fact, CCPA compliance can be the key to building trust, setting your business apart in a highly competitive US market, and strengthening your security posture. Join us as we explore how you can turn the CCPA from a compliance burden into a real competitive advantage for your company. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

FastSpring

MARCH 3, 2023

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. As MoR, we take on transaction liability for you, meaning we: Collect and remit the right amount of sales tax, VAT, and GST for you. We take the lead on audits. Add notes for your customer or prospect.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Stax

JANUARY 28, 2025

Interoperability with your existing software tools and apps: the payment processing platform must be interoperable with your existing software tools, like CRM (Customer Relationship Management), inventory management, POS (Point of Sale), and accounting software. Your provider should help with this.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Stax

MAY 5, 2025

In addition to the usual concerns around security and compliance, there’s also the issue of user experience. Mobile commerce represents 31% of all retail eCommerce sales in the USA, and mobile apps have particular pulling power. This, in turn, will lead to more repeat business. fraud triggers, insufficient funds).

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

SaaStr

NOVEMBER 19, 2019

In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the specialty electronic medical record sector. Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need.

Scale 181

Scale SMB VP of Engineering Leadership 181

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Data security and compliance. Confusion turns to frustration, and your excitement fizzles out.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Stax

FEBRUARY 19, 2025

For companies looking to scale, Independent Software Vendors (ISV) are a crucial tool that provides specialized software solutions that integrate seamlessly with existing business tools. Contact sales What is an ISV Partnership? Security & compliance Security is a top priority, especially when dealing with sensitive customer data.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Neil Patel

OCTOBER 7, 2020

Staying organized is tough even with just a handful of employees, but this challenge amplifies exponentially at scale. Some software is built to scale, while others are intended for smaller businesses and single sites. If you’re scaling rapidly, make sure the software you choose can accommodate your growth.

Software Review 145

Software Review Software Systems Review Sales Recruiting 145