ChurnZero

NOVEMBER 18, 2022

In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data. This is something that I’m doing with fractional headcount allocation. Q: How do you recommend structuring variable compensation?

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Chart Mogul

MARCH 10, 2023

Slack’s magic in their use of PLG was that they were landing with software engineers in tech companies that were probably 40 to 50% of the overall company headcounts and very influential. For that reason, sales compensation is undergoing major changes. In other sectors, that’s not always the case. The answer is unclear.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

InsightSquared

MAY 7, 2019

When scaling the business, sales typically averages roughly 30% of revenue, so therefore sales spend is one of the biggest investments a company can make. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102

Sales Hacker

FEBRUARY 13, 2018

This should feed into your strategy for building out compensation plans across your organization. Of course, headcount is always a sensitive topic, so start small to show your executives what is possible. If executed right, the headcount is truly an investment. There are so many benefits of the SEAL SDR model.

Scale 85

Scale Development Headcount Sales 85

ChurnZero

APRIL 5, 2019

Recommendations for Developing Compensation Plans for CSMs. When they aren’t seeing enough value to increase their investment over time , it can be a red flag. Always be able to show what impact the last dollar you invested had. Likewise, always be ready to demonstrate what the next dollar you invest is capable of.

Customer Success 40

Customer Success Compensation Scale Leadership 40

ChurnZero

DECEMBER 28, 2021

With the pandemic proving the value of investing in Customer Success, organizations everywhere doubled down on their customer retention initiatives. How do I structure a budget for headcount?”. In the context of Customer Success, businesses realized they must invest in Customer Success to retain customers. Other Noteworthy News.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

The Marketing & Growth Hacking Publication

APRIL 8, 2019

Clients are willing to spend millions for media buys but they have problems investing more than a dime for the actual creative. Cutting agency compensation down to the brittle bone. Sure, by charging half of what we normally charge, but where would that leave me, the business owner? It’s not their fault.

Growth Hacking 40

Growth Hacking Headcount Compensation Branding 40

ProfitWell

MARCH 3, 2020

We invest in business software companies as they’re scaling through the awkward teenage years of that expansion stage—but they’ve found product-market fit, they’ve found some customers, they’ve got a great product, and they’re really ready to 10x their customer base in their teens. “I Now Hire Sales. Here’s some intel from our conversation.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ChurnZero

MAY 1, 2020

While acknowledging that it’s important to reevaluate your strategies, they warn, “Companies that take a slash-and-hold approach fare worse than those that both prune and thoughtfully invest.”. To compensate, we stuff in fluff to fill our void of expertise. Brevity starts with deep expertise. Be precise. Create a sense of safety.

Business 53

Business Headcount Customer Success Leadership 53

Intercom, Inc.

JANUARY 16, 2019

Why not simply invest in hiring more engineers and let the targeted end-user virally adopt the product of their choice? The optimal sales team structure is one that is accretive, where, roughly speaking, each sales rep brings in at least 5x his or her total compensation. Excerpt from “ Creating a scalable sales compensation plan.”.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

SaaStr

MARCH 22, 2022

And if you’re not willing to invest in the things that your employees want, they’re going to start going to work for employers who are. If you only have one or two headcount to add to your team this year, it’s going to be really hard to make significant improvement in this area. They turn 23 this year.

Sales Hiring 202

Sales Hiring Sales Recruiting Scale Sales 202

SaaStr

JUNE 16, 2020

Matt Garratt: So for those that aren’t familiar with Salesforce Ventures, we are the strategic investment arm for Salesforce. One is investing in your team, calibrating your operations and then re-qualifying your customers. So that’s been a heavy investment. In some elements, we feel very firmly here.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Payment Services 156

Sales Hacker

JULY 8, 2020

I think the difference is, for example, today Compass has over 400 product and engineering headcount. Yes, they had the structure of a big company, the 401(k) matching of a big company, the probably much higher compensation of a big company. Maybe they do, maybe they don’t, but that allows us to move faster.

Scale 113

Scale Scaling VP of Engineering Technical Review 113

SaaStr

DECEMBER 19, 2022

Lots of SaaS founders are preoccupied with employee headcount as an important growth metric, but this indicator is not always true. So if you never invest seriously in your current workforce, they will stop investing seriously in your business. . Compensate Democratically: Managing up culture brings us all down.

Compensation 195

Compensation Leadership Company Culture Headcount 195