SaaStr

MAY 5, 2022

With scale, though, these priorities can change. But a more crystallized goal also becomes team development, culture, and cooperation. . Principle #4: At Scale, Focus is Critical. In the same way, the focus of sales leadership will become more tantamount as organizations grow. Principle #5: All in One Boat. Key Takeaways.

Scale 220

Scale Sales Hiring Scaling Sales 220

SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. When scaling from founder-led sales to another person selling the product, customers become more demanding. Capacity comes back.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

FEBRUARY 25, 2022

At a time when enterprise SaaS is gaining game-changing momentum, it presents a promising opportunity for companies to redefine the rules of work and scale exponentially—by hiring more freelancers. . The last 20 years witnessed the transformational effects of the internet, which spawned many innovative and culture-shifting businesses.

Scaling 188

Scaling Artificial Intelligence Company Culture Innovation 188

SaaStr

AUGUST 28, 2023

Discover how three breakout SaaS companies scaled from an idea to hundreds of employees and $1B+ valuations, all while living their values along the way. Founders can use the strategies that make sense for them to develop their own set of company values. Your company values are the operating system and how you make decisions.

Company Culture 205

Company Culture Scaling Interviewing Startup 205

Intercom, Inc.

NOVEMBER 9, 2021

When you’ve launched your product, raised a round or two, and scaled the business beyond the early days, inevitably things start to slow down. “You grow into the big, bloated company once you stop being a startup” This talk I gave at Web Summit 2021 is about pushing back against that. The key takeaway?

Startup 257

Startup Scaling Innovation Marketing 257

SaaStr

MAY 27, 2023

So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing. Over time, I realized that fear-based management was simply incompatible with the culture we wanted at Clari.

Technical Review 183

Technical Review Leadership Company Culture Startup 183

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. Process is a friend, not a foe, in order to scale. With scale comes complexity, and complexity requires clarity. Key takeaways.

Startup 255

Startup Leadership Innovation Scaling 255

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. Loom leadership believes the async format offers the clearest view of a candidate’s work and skills. Upwork: Scaling Async Collaboration.

Scale 221

Scale Company Culture Interviewing Communication 221

SaaStr

DECEMBER 12, 2022

But once you begin to scale your business, you realize that you also need principles in place to strengthen your appetite for growth and expand profitably. Every SaaS company strives to adapt to the emerging changes in the market as soon as possible and achieve sustainable growth. The company culture you build.

Payment Methods 181

Payment Methods SaaS Payments Company Culture Payment Solutions 181

Mucker Capital

JUNE 24, 2019

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. The Moment that Culture Becomes Crucial.

Company Culture 40

Company Culture Scale Leadership Scaling 40

SaaStr

MARCH 10, 2020

Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. We founded the company five years ago. FULL TRANSCRIPT BELOW.

Scale 198

Scale Sales Hiring Sales Recruiting Scaling 198

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. You’re passionate about diversity and you hire an all white male leadership team. So in our executive leadership meeting two days ago, recency matters, specificity matters. Want to see more content like this? No big deal.

Scale 179

Scale Underperforming Technical Team Scaling Leadership 179

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 74

Scaling Company Culture Leadership Education 74

SaaStr

JANUARY 30, 2023

Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies.

Sales Hiring 232

Sales Hiring Payment Services SaaS Payments Scale 232

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. Strategy and leadership. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. The danger of all advice is you can take it too far.

Scale 219

Scale Leadership Scaling Customer Success 219

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. This thought is usually accompanied by a vague statement like “this person isn’t scaling.” Maybe they are misunderstood. Maybe they need more coaching.

Sales Hiring 266

Sales Hiring Scale Scaling Customer Success 266

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Educate and empower your leadership team. How to Foster Inclusivity at Your Company.

Leadership 52

Leadership Scale Government Education 52

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

MAY 10, 2022

He highlights the three key strategies that helped TripActions scale and boost their revenue. It’s normal for people to seek inspiration and leadership during times of uncertainty. Let’s take a look at how TripActions built smart products that they were able to scale: . Develop a well-defined vision.

Travel 205

Travel Revenue Underperforming Technical Team Scale 205

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

SaaStr

APRIL 20, 2022

One challenge Twilio faced was balancing the scaling efforts of the organization and building a world-class team to support their growth ambitions—in a virtual environment. Recently, Katwan took her leadership team on an off-site trip to Napa. Key strategies to attract, nurture, and retain sales talent.

Sales Hiring 216

Sales Hiring Scale Retention Sales 216

Buffer Resources

SEPTEMBER 11, 2023

Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. This feature enables you to showcase your thought leadership , making the content within your profile section more engaging and dynamic.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

SaaStr

APRIL 6, 2022

As you choose your approach, remember that it should never be about “the leadership vs. the team”, or “product vs. research”. . “You want to go far, and you want to go together.” There are four things you should prioritize in your first 90 days: Scaling. Prioritize scaling and building your team.

Scale 188

Scale Leadership Scaling Interviewing 188

Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. I work to relay this overall sentiment to leadership.

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 136

Scale SMB Technical Review Software Review 136

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Bobby: I imagine it’s one thing to lead customer support or to offer that leadership and consulting, and another thing, as you said, is to put it on paper. Annette: I think it starts with the company culture to begin with.

Scale 211

Scale Consulting Interviewing Customer Support 211

OpenView Labs

AUGUST 4, 2021

We also still do a ‘team member of the quarter’ to acknowledge exceptional teamwork and leadership.”. More on company culture. How to Build, Maintain and Scale a Strong Culture—According to Kristin Graham. Lessons From Netflix—Drift’s David Cancel on Building a Strong Company Culture. We use Bonus.ly

Company Culture 80

Company Culture Systems Review Leadership Scaling 80

Intercom, Inc.

APRIL 4, 2022

I’ve encountered elements of this list on other engineering teams, but Intercom has achieved a unique balance when it comes to company culture that’s helped me to learn quickly and reach new stages of development. Intercom’s push for lean processes isn’t an accident. Everyone at Intercom is intentional about moving fast”.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

SaaStr

OCTOBER 10, 2022

Highspot’s two-day messaging workshop brought together the CEO, head of sales, head of marketing, key lieutenants, and account executives to reimagine the company narrative. . Scale winning behaviors. The opportunity to scale growth is understanding the behaviors of the top of your sales force.”.

Scale 273

Scale Sales Hiring Marketing Venture Capital 273

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. An outsider will never learn what someone from the inside already knows about your company and culture. So we’ll say it again.

Sales Hiring 175

Sales Hiring Scale Pricing Customer Success 175