SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 Key Takeaways.

Scaling 247

Scaling Enterprise Company Culture Interviewing 247

SaaStr

JULY 18, 2022

For a company like Change.org, its non-profit mission doesn’t allow them to retain engineers with the same kind of carrots — like stock options — as other companies. Notion, meanwhile, begins with what Manapat calls a “mission alignment check” to see if the prospective engineer values tool-building as much as Notion does as a company.

CTO Coach 224

CTO Coach CTO Hire New CTO CTO 224

SaaStr

JUNE 18, 2022

Up today: a 2016 interview with Harry Stebbings and Gusto Co-Founder and CEO Josh Reeves. At the time of this interview, Gusto had 350 employees serving 40,000 customers. Many SaaS companies talk about creating a strong culture and smooth hiring process, but how can they actually live up to it? Aligned Motivations.

Interviewing 298

Interviewing Development Churn SaaS 298

Buffer Resources

DECEMBER 14, 2023

Share company culture and employee highlights Showcase your company's culture, values, and team members through a carousel. It creates a sense of community and shows that the company values its employees. This can help to attract potential employees and customers who value a strong, inclusive company culture.

Social Media 120

Social Media Payment Methods Payment Solutions AI Search 120

SaaStr

JANUARY 30, 2023

To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? Interview personally and define hiring values to build your team. Listen to your team.

Sales Hiring 230

Sales Hiring Payment Services SaaS Payments Scale 230

SaaStr

NOVEMBER 9, 2023

But if they say in an interview they “don’t really care about money” … well … they aren’t sales people. And, most importantly, infinitely stronger brands. Hiring any reps who “don’t care about money”. Startups are a journey and you need reps that want to be on the journey. Maybe OK for customer success.

Sales Hiring 234

Sales Hiring Scale Startup Marketing 234

Sales Hacker

APRIL 5, 2021

Over the course of time, I’ve interviewed and talked to hundreds of sales candidates. Hiring with bias runs rampant in many organizations, cultures, and countries. Overcoming this bias, or being aware of it, can be complicated when finding candidates that also fit within the company culture. Culture fit.

Sales Hiring 92

Sales Hiring Sales Recruiting Company Culture Interviewing 92

SaaStr

NOVEMBER 25, 2023

Set and reinforce them early — as early as interviews. Jameson at Gong recently received a coconut in the mail with some pun about “being nuts if you don’t want to talk to me” from someone wanting an interview to be on his team. Now, it’s become a matter of resetting of expectations that they’re no longer measuring effort only.

Sales Hiring 199

Sales Hiring Underperforming Technical Team Revenue Sales 199

Buffer Resources

APRIL 4, 2024

From jumping on meme bandwagons to pulling back the curtain on company culture, TikTok offers endless opportunities for creative expression. But for B2B companies, the idea of getting playful on social media can be daunting. Square runs an interesting series in which the owner of a restaurant does street interviews.

B2B 87

B2B Social Media Entertainment Company Culture 87

SaaStr

OCTOBER 10, 2020

Stewart Butterfield threw out an interesting statistic in a recent interview with Fast Company … over 20% of Slack employees have been hired since Covid-19 hit and the shelter order in SF went into place. 20%+ of Slack's employees have been hired since Covid-19 hit. How many by the time we "go back to the office"?

Interviewing 332

Interviewing Company Culture Leadership 332

Intercom, Inc.

NOVEMBER 2, 2021

According to the managers, the most common reasons new employees failed were: And what was the biggest takeaway for managers interviewed? They needed better interview processes to weed out the failures before they joined their teams. To any rational person, this makes no sense. The common denominator isn’t the 46% of employees.

Management 291

Management Software Review Construction Engineering 291

Intercom, Inc.

FEBRUARY 25, 2021

When I first start working with clients, I’ll interview executives, employees, customers, and the employees. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Annette: I think it starts with the company culture to begin with. ” So employees know.

Scale 211

Scale Consulting Interviewing Customer Support 211

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. We’re going to talk a little bit about the dangers of anonymity a little later in the interview, but I’m really captivated by the idea of harnessing the power of it as well. If you need any advice on an interview, I will help you.” Dee: Amazing.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

SaaStr

APRIL 8, 2021

But I think the learning from all my interviews here and the Microsoft data is to be careful to map your experience, and feelings, to your team’s. Microsoft found that 61% of bosses describe themselves as “thriving” even during Covid … but only 38% of non-leaders do.

Cloud 197

Cloud Interviewing Startup SaaS 197

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. Here are the Top 10 Customer Engagement Manager Interview Questions and Answers. These customer engagement manager interview questions can help you ace any engagement manager interview.

Interviewing 10

Interviewing Engagement Management Scale 10

SaaStr

MAY 31, 2021

And flying somewhere crazy for an interview, or doing 30 interviews a week, is … harder. Not always, but definitely sometimes. Now, I’m much more focused on making sure hires have a great career path and growth potential ahead of them. Sales — Not Easier.

Sales Recruiting 324

Sales Recruiting Sales Hiring Scale Branding 324

SaaStr

JUNE 27, 2020

But if they say in an interview they “don’t really care about money” … well … they aren’t sales people. But Box is at $500m in ARR. That’s not you. Hiring any reps who “don’t care about money”. Startups are a journey and you need reps that want to be on the journey. Maybe OK for customer success.

Sales Hiring 363

Sales Hiring Scale Startup Marketing 363

Sales Hacker

JUNE 10, 2021

It’s important because that’ll determine how they will conduct the interview. In fact, recruiters should make it a point to include a small talk at the beginning of each interview. You can already learn a lot from the way a candidate behaves in the informal part of the interview. Do they answer enthusiastically?

Sales Hiring 103

Sales Hiring Sales Recruiting Sales Interviewing 103

ChurnZero

FEBRUARY 13, 2023

They’re also responsible for creating a strong, customer-centric company culture with accountability and ownership of the customer experience at all levels. The Chief Customer Officer (CCO) owns the revenue number for an organization’s customer base and oversees all customer activities. appeared first on ChurnZero.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

OpenView Labs

MARCH 24, 2021

So, it’s critical to understand what’s required to thrive in your business, with your buyers, at your stage, along with all the work needed to be successful—and then map the right hire back to this with an interview process that supports it. In his mind, something was better than nothing.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

ChurnZero

FEBRUARY 13, 2023

They’re also responsible for creating a strong, customer-centric company culture with accountability and ownership of the customer experience at all levels. The chief customer officer (CCO) owns the revenue number for an organization’s customer base and oversees all customer activities.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

Buffer Resources

SEPTEMBER 5, 2023

All three now work at a senior level at companies known for their top-notch social media strategies. On the hunt for guidance about how to build a career as a social media executive, I interviewed all three. “I learned about Yanko Design from a family friend,” Chi said in a previous interview.

Social Media 106

Social Media Sales Hiring Branding Technical Review 106

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Interviewing the most loyal customers will help you understand what motivates them. Are you ready to dive in?

Interviewing 98

Interviewing User Experience Development Management 98

Buffer Resources

SEPTEMBER 11, 2023

Before you apply for a job, do some research on the company on LinkedIn. This will help you learn more about the company and its culture, and it will also give you some talking points for your interview. Regularly update your page with news, achievements, and insights about your company. Send personalized messages.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

SaaStr

NOVEMBER 14, 2022

Set expectations starting at the interview process on company values, pace, and vision. Employee Engagement: Show your employees that you are invested in their career goals and help them build a plan (that they own) to achieve those goals. Also, reward employees for good work recognition, thoughtful thanks, and compensation.

Retention 130

Retention Leadership Compensation Communication 130

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes.

SMB 193

SMB Sales Hiring Scale B2C 193

Kellblog

AUGUST 19, 2022

This is commonly known as a backdoor search, I guess because you’re sneaking out the back door to interview candidates. Think: I have this great opportunity with a high-growth data workbench company — but I can’t tell you who it is. They erode trust in the company culture. Call me when you can.).

Sales Recruiting 86

Sales Recruiting Sales Hiring AWS Company Culture 86

SaaStr

MARCH 24, 2020

And it takes so long to find good people, to interview, to test, to train, to scale. You’ll want bookings then, too ??. You need everyone great, and probably everyone good. Everyone great ends up being accretive in SaaS over time. The bottom 10%-20%, even in the best organizations, usually don’t add much value.

Scale 177

Scale Sales Hiring Interviewing Scaling 177

SaaStr

JUNE 24, 2022

More here: 10 Great Questions to Ask a VP Sales During an Interview. #6. ” and their response is, “No one, but I’m going to hire a recruiter,” that candidate is not VP material yet. Any VP role is 50% recruiting and waiting a quarter or two is just too long. It never works out.

Sales Recruiting 214

Sales Recruiting Sales Hiring Scale Customer Success 214

FastSpring

FEBRUARY 22, 2019

From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. Company culture is even more important during periods of high growth so we made sure to implement policies that not only enabled our employees to do their job well but also feel great about the work they were doing.

VP of Engineering 97

VP of Engineering Company Culture Scale Headcount 97

SaaSHolic

NOVEMBER 30, 2021

The phrase ‘company culture’ is often used to describe the general working environment within a firm. A kind of ‘culture code.’. The culture code of a workplace can become so embedded in the collective psyche that it influences the structure of the company itself. How to Multiply Your Culture? Conclusion.

Software Review 52

Software Review Company Culture Technical Review Communication 52

Sales Hacker

JUNE 23, 2021

how companies can capture revenue through inbound and outbound sales development. Content and company culture. This allows him to regularly interview top pros and host webinar case studies with sales leaders who share real life stories. Topics include: AI for sales. How to combat objections. Cold calling. Sam Nelson.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. Stream the full interview below or find it wherever you listen to podcasts. So thanks, alpha.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Mucker Capital

SEPTEMBER 7, 2023

The webinar delved into the crucial topic of company culture for early-stage startups. By embracing this framework, leaders can transform their organizations into proactive agents of culture, charting a course defined by deliberate action rather than passive contemplation.

Scale 52

Scale Company Culture Scaling Leadership 52

Sales Hacker

DECEMBER 19, 2022

Talent erodes quickly in a toxic environment, and many job hoppers flee for the promise of better culture elsewhere. About 15% of sales representatives listed “company culture” as their main reason for changing jobs, according to Xactly. Related: 26 Sales Interview Questions (and How to Answer Them Like a Boss!).

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

OpenView Labs

FEBRUARY 18, 2021

David followed the article by joining OpenView Partner Blake Bartlett on the OV BUILD podcast for a deep dive into No Rules Rules and the key principles for creating a strong and resilient company culture. We’re more than 400 people now, and we’ve gotten closer to what most companies do, which is to focus on hiring at scale.”.

Company Culture 78

Company Culture Systems Review Interviewing Scaling 78

Intercom, Inc.

APRIL 6, 2020

One of the best conversations I had about the messy business of managing humans was this podcast interview with Kim Scott, the former Google exec who subsequently wrote the Silicon Valley bible on people management Radical Candor. The key takeaway for me? The medium matters.

Management 181

Management Entertainment Engineering Interviewing 181