SaaStr

JANUARY 30, 2023

Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Forecasting can help define revenue numbers, the support you need to provide, headcounts, and opportunities to tap into new businesses. Lessons in leadership Grow your organization thoughtfully.

Sales Hiring 211

Sales Hiring Payment Services SaaS Payments Scale 211

Intercom, Inc.

OCTOBER 26, 2021

Step 1: Create a scalable hiring profile that reflects your company’s values. Whether you’re bringing on your tenth or hundredth salesperson, you need to discuss the “must-haves” with your leadership team. Start with your non-negotiables. Your non-negotiables are your core values and ways of working.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

OCTOBER 17, 2023

Headcount maybe goes from 2 or 4 to 10. The First Triple The first triple is one of John’s favorite stages of growth — going from $2M to $6M. Chances are: You’ve hired your first Head of Sales, and you’re probably about to see a lot of growth on the sales side.

Scale 161

Scale Sales Hiring Customer Success Scaling 161

SaaStr

DECEMBER 3, 2020

The company grew from 60 to 1500 people over a three and a half year period. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And so I was their first sales leadership hire. I had an opportunity to be one of their first five sales reps. Let’s go do it.

Scale 168

Scale Sales Hiring Sales Recruiting Sales 168

Intercom, Inc.

APRIL 25, 2019

Making sure culture scales as you grow. Company culture can be especially delicate when a startup is experiencing hypergrowth. New employees are onboarding at an astonishing pace, and leadership is developing fresh policies to deal with new issues as they arise, addressing everything from expense reports to employee benefits.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. And because culture is so tough to nail down, it can be difficult to create and maintain unless you have a firm grasp of both the big-picture strategy and the day-to-day nuances.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

MARCH 17, 2020

It’s really important that sales leadership is aligned with that value of making sure that customer is the number one priority. We gave a dedicated headcount to all of our customer marketing activities. They already made the decision to join Talkdesk. They’re staying with us. They’re working with us.

Scale 141

Scale Payment Services Sales Hiring Payment Methods 141