Lessons on Scaling Customer Success from $1M to $300M in ARR with Success Venture Partners
SaaStr
OCTOBER 17, 2023
Customer success is all about outcomes. When we look at publicly traded companies, there is a direct correlation between NRR and Enterprise value. What does NRR have to do with customer success? Do my customers find value in my product and service? That’s the end state we’re going for. Everything!
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