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The Secrets to Getting Sales and Marketing to Work Together Better with Highspot CMO Jon Perera (Video)

SaaStr

“The relationship you see at the top sets the model for the whole company.”. Fostering a partnership between two people who work in departments that speak very different languages makes way for active communication, constructive criticism, and feedback. Scale winning behaviors. Deliver one company narrative. .

Scale 293
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The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript)

SaaStr

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. This is the person that cares a lot, but is not super psyched about constructive conflict. The post The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript) appeared first on SaaStr.

Scale 188
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CRO Confidential: How Founder-Led Sales Can Transform Your Business with Roam CEO and Founder Howard Lerman and Sam Blond, Partner at Founders Fund (Pod 655 + Video)

SaaStr

100% of scaled companies are distributing. We should be figuring out how to get the entire company working together in one HQ, even if it’s a virtual one. Instead of having the least senior people try and sell to companies, use the most senior people. And the truth is, this is the wrong question to ask.

Scale 214
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Scaling a SaaS Startup to $1B+ ARR: Insights from UiPath’s CEO and Founder (Podcast +Video)

SaaStr

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

Scale 222
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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 133
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Don’t miss out on mentorship opportunities: Broadening our definition of mentorship

Intercom, Inc.

It’s important to be able to recognize when a situation might just call for constructive feedback, and not mentorship at all. “We sometimes turn to a mentor because we’ve identified a problem or some way we can grow, but we’re not currently receiving the feedback we need to improve”. Looking for a new challenge?

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How to keep KPIs meaningful for your customer support team

Intercom, Inc.

Now, as one of the managers of a global support team that is quickly scaling, I can completely understand not only the necessity but the benefits of tracking KPIs. Constructive feedback is extremely important in our team and we encourage teammates to practice it with each other daily.