SaaStr

JANUARY 22, 2024

We’re all so used to communicating all day on Zoom and Slack … that why shouldn’t tough news be delivered that way? As tempting as it may be to avoid conflict, headaches, and hearing things you don’t want to hear — never have a tough “conversation” over email. And yet, most of us only half listen.

Management 233

Management Sales Hiring Pricing Communication 233

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., The History of the Communication Model.

Communication 56

Communication Engagement Scale Systems Review 56

Intercom, Inc.

MAY 13, 2022

An integrated marketing campaign has a clearly defined goal and message, which is communicated cohesively across a number of marketing channels. Digital marketing refers to marketing initiatives that rely on digital channels such as social media platforms, mobile apps, and websites. What is an integrated marketing campaign?

Social Media 118

Social Media Marketing Advertising Branding 118

SaaStr

FEBRUARY 8, 2022

Industry experts know how to communicate with a specific client, using their vocabulary and knowing their market trends and changes. Industry experts can communicate more effectively with everyone in an industry—from junior employees to CMOs. Volume refers to the number of leads, pitches, closed deals, and customers.

Scale 209

Scale Sales Hiring Compensation Sales 209

The Marketing & Growth Hacking Publication

APRIL 2, 2019

Marketing and communication practices now must be completely focused on user experience, provide the utmost convenience, and be increasingly omni-present, allowing consumers the ability to interact with brands on numerous different channels and devices at any time and place they choose. Take shopping, for instance.

Communication 40

Communication Outsourcing Services Social Media Outsourced Development 40

FastSpring

FEBRUARY 8, 2024

For additional guidance, refer to our FastSpring help documents on information reporting. Chargebacks In the world of online transactions, a chargeback refers to the reversal of a credit or debit card charge initiated by the cardholder’s bank. Remember, you pay taxes on your profits, not your gross proceeds. Continual monitoring.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Analyze customer data and improve in-app communication with interactive guides.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

Stax

APRIL 2, 2024

It’s important to carefully communicate the reasoning behind surcharging, to help make sure your customers understand and can empathize with your decision-making process. Train your staff to effectively communicate. Keep it simple! Once it’s up and running, make sure you have point-of-entry and POS signage.

Merchant Services 88

Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88

Intercom, Inc.

MAY 11, 2022

By contrast, when reaching a contact center, automation technology may ask customers to talk or type naturally as they might to a human operator before referring them to the appropriate tier of service. . Most of us are familiar with the experience of calling a customer service line and being prompted with automated voice responses.

Technical Support 118

Technical Support Education Customer Support Communication 118

Buffer Resources

FEBRUARY 5, 2024

Despite its ominous name, dark social is just a fancy way of referring to untrackable conversations in online spaces. Madrigal in a 2012 article for The Atlantic , refers to the social sharing of content that occurs outside of what can be measured by web analytics.  That’s dark social. What is dark social?

Social Media 103

Social Media Branding Engagement Strategy 103

Stax

APRIL 18, 2024

Mobile credit card processing refers to the capability of accepting credit card payments using a mobile device equipped with a card reader and specialized software. NFC, or near field communication, is a technology present in most smartphones that allows contactless communication between devices.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Be it customer engagement or user communication , craft comprehensive omnichannel experiences for your users and deliver memorable user experiences.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

yoursales

MAY 26, 2023

Understanding Building and Growing Existing Accounts The Role of CRM in Building and Growing Existing Accounts Conclusion Understanding Building and Growing Existing Accounts Building and growing existing accounts refers to the process of nurturing and expanding relationships with current customers.

Customer Lifetime Value 74

Customer Lifetime Value Communication B2B Sales 74

Intercom, Inc.

JULY 12, 2022

Multichannel support refers to a customer service model that employs more than two different support channels. If the customer first attempts to communicate with the company over email and later via the call center, the call center may not have any knowledge of their prior interactions with the company. How multichannel support works

Social Media 118

Social Media Churn Communication Branding 118

User Pilot

OCTOBER 21, 2022

Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle. What is customer relationship management?

Social Media 98

Social Media Management Scale Communication 98

FastSpring

OCTOBER 13, 2020

Create a communication calendar that includes the schedule for each email blast, the customer profile being targeted, the purpose of the email (upsell or cross-sell), and the subject of the email. Your communication calendar will keep you accountable and ensure you’re regularly reaching out to your customers.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Intercom, Inc.

JULY 26, 2022

This is sometimes referred to as user activation. Directly or indirectly, customers may be spurred to make a purchase, subscribe to a service, sign up for future marketing communications, join a loyalty program, or start a free trial period.

Point of Sale 118

Point of Sale Branding Subscription Payment Features 118

Stax

MARCH 6, 2024

You need effective dunning management in place, which involves communicating with customers to update payment information to resolve failed transactions. Personalization could be recommending relevant add-ons or sending customized communication based on their unique preferences and behaviors.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Stax

FEBRUARY 28, 2024

It refers to the percentage of customers who discontinue or stop using a product or service within a given period. This makes smart automated payment collection (sometimes referred to as dunning management) a key part of any subscription billing software. Churn Rate. Want to learn more? Get in touch with our SaaS payment experts today!

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaS Metrics

AUGUST 12, 2020

Its function is to enable users to communicate with remote servers and computers. This communication can be in the form of sharing, opening, editing or using files. Some also refer to it as the server/client protocol because servers can share resources with the clients. The Server Message Block (SMB) is a network protocol.

SMB 98

SMB Technology Communication 98

SaaS Metrics

AUGUST 10, 2020

OSI or Open Systems Interconnection is a model of how applications or devices communicate over a network. OSI Model is a conceptual model that provides an ideal framework for network communication. Vendors and designers in this industry describe their products using the OSI model reference. But practically, it helps.

Technology 98

Technology Communication Development Management 98

Intercom, Inc.

NOVEMBER 24, 2020

For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit reference numbers. These are the exact issues that warrant proactive support communications to save your team time and provide a better customer experience.

Customer Support 211

Customer Support Scale Data User Experience 211

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through while interacting with your e-commerce website, SaaS product, or services.

Sales Funnel 105

Sales Funnel Metrics User Experience Branding 105

Mucker Capital

APRIL 2, 2024

A customer feedback loop refers to the tools and processes to collect and analyze vital customer data, as well as then incorporating that data into your business. Your connection and communication with your customers should be ongoing and iterative to drive business growth. It's continuous.

Engineering 52

Engineering Systems Review Scale Interviewing 52

Subscription Flow

NOVEMBER 22, 2023

Subscriber Experience is an all-encompassing term which refers to the overall interactions a subscriber has with a business. Some features of subscriber experience include: User Interface: This refers to everything included in the layout of the digital platform used by a business.

Subscription 59

Subscription Payment Features Systems Review Customer Support 59

30 Day Leadership

MAY 17, 2022

11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here? 11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here?

B2B 52

B2B Leadership Communication Development 52

30 Day Leadership

MAY 17, 2022

11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here? 11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here?

B2B 52

B2B Leadership Communication Development 52

30 Day Leadership

MAY 17, 2022

11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here? 11:43 - Communicate the value of your team - Communication is a broad term. What type of communication is Nils referring to here?

B2B 52

B2B Leadership Communication Development 52

Subscription Flow

APRIL 18, 2024

This metric refers to all the added revenue that a business can predict to earn from just one customer over the entirety of that customer’s subscription. What is the Customer Lifetime Value and Why Does it Matter (in the long run)?

Engagement 104

Engagement Customer Lifetime Value Revenue Subscription 104

SaaS Metrics

AUGUST 27, 2020

An IP address, also known as an Internet Protocol address, is how a computer identifies the devices it communicates with. IP address is also commonly referred to as an IP number or internet address. Each device has a unique IP address to differentiate itself from other devices on a network.

Technology 98

Technology Communication Data 98

Stax

MARCH 26, 2024

Online terminals (sometimes referred to as virtual terminals) power various types of transactions, including eCommerce and payments made over the phone. Disputes and chargebacks Clear communication is key to reducing payment disputes. Online payment systems are the standard. In the US, that amounts to $3,428 per capita spent online.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Without considerations and principles Customer Reference Programs can falter. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle. It was a category leader.

Scale 140

Scale Payment Services Sales Hiring Payment Methods 140

Totango

MARCH 4, 2022

Business-to-business (B2B) customer service refers to support delivered to clients who are businesses rather than consumers. It includes service delivered before, during and after the purchase process, but most frequently refers to post-purchase service. What is B2B Customer Service?

B2B 91

B2B Customer Success Technical Review B2C 91

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

User Experience 105

User Experience Pricing Engagement Mobile 105

Blulogix

FEBRUARY 22, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Need for End-to-End Integration: End-to-end integration refers to the seamless connection of various systems and processes across a company’s operational framework, from customer relationship management (CRM) and order management systems to billing and support services.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

User Pilot

MARCH 7, 2024

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. User engagement vs customer engagement Customer engagement and user engagement refer to different interactions. That's one way to explain the term. Why is user engagement important?

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

Sales Hacker

JUNE 1, 2022

Related community discussion: Sick of Zoom meetings? Rapport refers to an established relationship based on mutual trust and understanding. Personalization works when it shows how you, the seller, have taken the time to understand and communicate the buyer’s pain points specifically and clearly.

Sales Recruiting 93

Sales Recruiting Outsourced Development Identity management Branding 93