Andreessen Horowitz

FEBRUARY 13, 2024

But how can biotech teams effectively communicate to investors and partners how they will, with each round of financing, incrementally reduce the risks of discovering and developing successful new drugs? Ultra-sensitive information Documents under attorney/client privilege shouldn’t be included in your VDR.

Development Team Review 119

Development Team Review Technical Review Finance Systems Review 119

SaaStr

MARCH 30, 2024

We’re (for now) using Intercom for trigger-based onboarding and activation messaging, as well as customer communications and newsletters. The website is on (a beefed up instance of) WordPress , Circle is what’s powering our online community, we recently switched to Docusaurus to host our documentation, and use Transistor.fm

Marketing 190

Marketing ChatGPT Mobile Onboarding 190

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Please keep an eye on your mailbox for these important documents if applicable to you.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Tom Tunguz

DECEMBER 1, 2021

Rather, the clarity of the goals and the repetition in their communication create internal alignment. On internal meetings: Stripe asked teams to create strategy documents to describe why they exist - what’s the team’s mission and strategy? These documents are called charters. Those dashboards predated goals.

Scale 234

Scale Scaling Payment Services Leadership 234

Totango

APRIL 4, 2024

Closing communication gaps. CS and sales leaders must prioritize building customer trust through clear communication, following through on commitments, and avoiding unrealistic expectations. We’ve set up systems to document what we said we were going to accomplish with the customer in the sales cycle.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

FEBRUARY 14, 2024

Thanks to the Gong<>Salesforce integration you can use AI-generated insights from user communications in Salesforce for improved sales strategies. The Acrobat Sign and Salesforce integration enables electronic signatures, document tracking, and automatic record updates within Salesforce. Salesforce integrations: Acrobat Sign.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. This team will help ensure all necessary documents, controls, and processes are ready for the auditors’ review. Ensure all documentation is current, approved, and consistent.

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To understand async (asynchronous) communication, it’s important to first define its opposite; synchronous communication. Communicate Publicly.

Scale 201

Scale Company Culture Interviewing Communication 201

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Contact us today to learn how you can embrace the seamless blend of email communication and scheduling tools in Totango for a transformative approach to customer success.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

Tom Tunguz

OCTOBER 6, 2023

Recently, I started using Whisper for drafting emails and documents. The problem is a lack of nuanced context - the appropriate level of familiarity varies greatly between emails to close colleagues versus board communications or potential investors. I dictate emails & blog posts often.

Artificial Intelligence 125

Artificial Intelligence Machine Learning Communication Data 125

Totango

NOVEMBER 27, 2023

Dishman noted that determining the value of the product or service to the customer early on in the pre-sales cycle and then recording and communicating that information between teams through the entire customer lifecycle is where he has seen the greatest – and most beneficial – evolution of the relationship between sales and CS.

Revenue 71

Revenue Sales Customer Success Churn 71

Buffer Resources

APRIL 23, 2024

A media kit (also called a press kit or collaborations kit) is a document or website creators or influencers will send to brands they’re looking to partner with on their social platforms. Set up a professional email address tied to your social media handle, which you can use to manage all communication with brands. 

Social Media 92

Social Media Branding Metrics Engagement 92

IT World

JULY 7, 2023

A new academic report on the topic from researchers at the University of Edinburgh, the University of Innsbruck, Tufts University and the University of Minnesota tried to document how stark those differences have become. To read this article in full, please click here

Technical Advisors 72

Technical Advisors Enterprise Communication 72

User Pilot

JANUARY 16, 2024

Stakeholder management and communication : Use ChatGPT to generate boilerplate emails and presentations for stakeholders. Content creation : Generate persuasive and clear marketing messages that effectively communicate your product’s value. What are the documented limitations of [feature] in our product documentation?

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Andreessen Horowitz

NOVEMBER 1, 2022

We can communicate and collaborate in real-time—and around the world—across text, voice, video, and documents. Today’s digital workplace moves faster than at any point in history. We can share massive files with a URL and access an unquantifiable amount of … The post Investing in Rewind appeared first on Andreessen Horowitz.

Investment 99

Investment Communication Enterprise SaaS 99

FastSpring

APRIL 28, 2023

Everything you need to know can be found in our product documentation and API documentation. With Proration Preview API, FastSpring helps increase customer satisfaction, reduce customer churn, and improve account growth by communicating clearly with your customers about plan changes.

Technical Review 78

Technical Review Subscription Payment Features Churn 78

Neil Patel

OCTOBER 17, 2020

The best online fax services make sending secure communications via fax a breeze for individuals and businesses of all sizes with no ugly, expensive, or finicky hardware required. Whether you depend on Microsoft 365 or Google’s G Suite, your employees probably use these tools daily to create and archive documents. Document archiving.

Healthcare 145

Healthcare Cloud Mobile Technical Review 145

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. To avoid misunderstandings and communicate clearly, use simple vocabulary. Product documentation Product documentation is another kind of content that you may want to localize sooner rather than later.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

SaaStr

MAY 19, 2020

But customers in collaboration, e-commerce, communication, fintech, eLearning, telehealth and other segments are growing faster than ever. Improve your API and documentation. Customers in travel and events are deeply hurting, and maybe there isn’t even a point in charging many of them right now. Lean in there. Help Builders More.

Strategy 291

Strategy Travel Market Segmentation Onboarding 291

Intercom, Inc.

JULY 13, 2021

Less than 1% have documented competencies with scorecards for rating performance. Many competencies we care about weren’t documented. For example, here are two expectations we had in the old version of our job levels: Be recognized as an expert in the broad domain of customer communications inside and outside of Intercom.

Interviewing 271

Interviewing Leadership Engineering Communication 271

Mucker Capital

APRIL 2, 2024

Your connection and communication with your customers should be ongoing and iterative to drive business growth. Immediate Action Items Identifying and addressing issues promptly, including the effectiveness of documentation and training materials. It's important that the loop aspect of this practice be emphasized. It's continuous.

Engineering 52

Engineering Systems Review Scale Interviewing 52

30 Day Leadership

OCTOBER 24, 2023

The discussion delves into vital aspects of remote leadership, including onboarding, ongoing engagement, clear communication, and meticulous documentation for streamlined team operations. Kristin shares her expertise in managing remote teams, emphasizing productivity and employee engagement.

Leadership 52

Leadership Onboarding Innovation Engagement 52

Scytale

OCTOBER 23, 2023

It also means understanding regulations for data breach communication, data subject rights, and the need for a Data Protection Officer (DPO). Accountability and governance: Demonstrate compliance by keeping records of documents, conducting data protection impact assessments (DPIAs) and appointing a Data Protection Officer (DPO).

Systems Review 105

Systems Review Technical Review compliance Scale 105

Stax

DECEMBER 20, 2023

SaaS companies can avoid having to integrate their software with that of gateways and banks, undergo thorough merchant underwriting, and submit mountains of documents by working with a trusted PayFac like Stax to make their software more comprehensive for their clients. Whatever the case, be sure to communicate with your users.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Totango

DECEMBER 1, 2021

An agile approach to CS management can be broken down into seven steps: Document your client’s requirements. Communicate responsibilities and procedures to team members. Document Your Client’s Requirements. Effective agile CS starts with clear, documented requirements based on client engagement and input.

Innovation 96

Innovation Customer Success Scale Government 96

Scytale

OCTOBER 23, 2023

It also means understanding regulations for data breach communication, data subject rights, and the need for a Data Protection Officer (DPO). Accountability and governance: Demonstrate compliance by keeping records of documents, conducting data protection impact assessments (DPIAs) and appointing a Data Protection Officer (DPO).

Systems Review 95

Systems Review Technical Review compliance Scale 95

Intercom, Inc.

MAY 26, 2022

The industry standard ranks a good FCR rate between 70-75% meaning 25-30% of your communications with customers can be categorized as repeat calls. . Be sure to continuously use your FCR data to revisit training and equip your team with the internal documentation and resources they need to best support your customer base.

Customer Support 210

Customer Support Metrics Churn Communication 210

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. Key automation workflows. Saving time, money, and effort.

AWS 249

AWS Cloud Software Review Systems Review 249

Neil Patel

FEBRUARY 22, 2021

Use an online storage tool, like Google Docs or Dropbox, so you can house all onboarding documents in one location. Clearly label each document and create folders, so clients can easily find the information they need. Eversign, for example, also provides real-time contract editing and document management.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

Intercom, Inc.

AUGUST 25, 2020

Whether she accepts that communication is a separate issue. Then define and document the parameters of your cooperative conversational experience – you can use something like the following “job story” formula. Inarticulate, unclear, or ambiguous communications. So when my child asks, “May I have ice cream?” Delivery problems.

Communication 290

Communication Software AI Engineering 290

IT World

JULY 11, 2023

With capabilities ranging from voice- and videoconferencing to document co-authoring and project tracking, these tools helped teams communicate, work together, and share updates on various projects and initiatives from home or anywhere else. To read this article in full, please click here

Communication 66

Communication Business 66

User Pilot

DECEMBER 12, 2023

Improves communication with different departments UX roadmaps also facilitate communication between different teams involved in product development. They provide a visual guide that clearly communicates the UX team’s goals and initiatives. This doesn’t mean they’re limited to only one product.

User Experience 105

User Experience Customer Lifetime Value Metrics Interviewing 105

User Pilot

FEBRUARY 26, 2023

The purpose of a roadmap is to communicate direction, intention, and influence while remaining flexible throughout the product development process. A roadmap is a document of direction, intention, and influence. Your roadmap should communicate timing (Why this, why now?). With that in mind, let’s tackle a few questions!

Systems Review 98

Systems Review Communication Development Management 98

User Pilot

DECEMBER 11, 2023

Personalized onboarding, in-app guidance, and in-app communication all play a role in fixing misaligned mental models among your users. Alert users of changes with in-app communication Using in-app communication to notify your users about recent changes to the product will allow them to update their mental models following the new UI design.

Scale 105

Scale Interviewing Onboarding Communication 105

How To Buy Saas

FEBRUARY 13, 2024

While it might seem anachronistic, fax marketing was a titan of trade communication in a pre-email world. When it comes to fax marketing, it’s best employed when directed at a business-to-business (B2B) audience, where fax machines are still prevalent and actively used for communication. All you need is an app and a smartphone.

Healthcare 52

Healthcare Telecommunications Advertising Technical Review 52

Chart Mogul

JANUARY 3, 2020

Communication is the biggest challenge of remote teams. The key to remote team communication. I joined my first remote team back in 2015, and the first concept I was trained on asynchronous communication. Of course, this is just one example of how asynchronous communication had a dramatic impact on an organization.

SaaS 107

SaaS Communication Systems Review Software Review 107

Scytale

JANUARY 3, 2024

This is especially true regarding developing your SOC 2 policies, protocols, and documentation. The gist of a SOC 2 report is for an independent certified auditor to communicate their stamp of approval. Due to this, it’s vital to keep in mind that all documentation must be clear to understand and apply. Cue templates.

compliance 52

compliance Systems Review Technical Review Leadership 52