SaaStr

MARCH 6, 2023

The marketplace in 2023 prioritizes emerging technology and instantaneous communication. Buyers now favor virtual channels as their optimal communication method with a salesperson. However, to compensate for this merging, the average selling organization will become smaller as it delivers predictable results.

Innovation 230

Innovation Sales Hiring B2B Strategy 230

ChurnZero

DECEMBER 2, 2022

We also had to think about how we were doing their variable compensation to incent fairness across the team. I felt like I had covered the “why” multiple times with my internal team, but I found myself having to repeat the why and communication multiple times, which actually didn’t turn out to be a bad thing.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Intercom, Inc.

JANUARY 16, 2019

The optimal sales team structure is one that is accretive, where, roughly speaking, each sales rep brings in at least 5x his or her total compensation. Someone who is very articulate, who can create content, can command an audience but who also has a fundamental understanding of modern communication tools like SalesLoft and Intercom.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

Sales Hacker

APRIL 29, 2021

With the advent of sales engagement platforms (SEPs) and other tools which make it easy to scale outbound sales communications, Rolodexes and spreadsheets are things of the past, with technology taking over many formerly manual steps. Your sales org is fundamentally different today than it was a year or two ago. Content Management.

Scale 102

Scale Sales Hiring Sales Headcount 102

ChurnZero

MARCH 22, 2019

How to structure and compensate a Customer Success team. We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business. How to measure the impact of churn on your company. How to develop a customer health score and key customer events to track.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

Sales Hacker

JULY 16, 2020

But where Giphy really shines is how integrated it is into some of the most popular communication platforms, like Slack: And iMessage: If you remove Giphy from Slack, Slack becomes less fun to use. ( Meanwhile, 73% have compensation tied to a KPI. See more fun Slack integrations here.). are measured by partner-influenced revenue.

Scale 95

Scale Payments SaaS Payments Payment Solutions 95

Intercom, Inc.

NOVEMBER 5, 2019

I got off the flight, called them, and literally asked them, “How are you compensated? We know speed to lead matters within our business, business communications for Dialpad. Could you give us an overview of a few levers that you guys are pulling to drive growth outside of growing headcount? I was blown away.

Scale 139

Scale Sales Recruiting Sales Hiring Trends 139

Sales Hacker

JULY 8, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Go to www.outreach.io for more information. The third is never make a subjective argument.

Scale 113

Scale Scaling VP of Engineering Technical Review 113

SaaStr

JUNE 16, 2020

We’ve got to rethink our channels for employee communications and feedback. I get asked by virtually every customer I talk to, “Hey, what are we doing around giving guidance on job roles and compensation?” And then internally, transparency was a big part. And I’ll give you an example.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

Kellblog

JANUARY 2, 2024

Per LinkedIn , headcount is up 240% over the past two years. To stay in my wheelhouse of Silicon Valley, communications, and to a lesser extent, media, I think three things will happen: The media will make a dog’s breakfast of coverage. They’re my funnel for filling AE headcount. That’s a big compensation hit.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109