User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

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Churn Retention Benchmarks Customer Lifetime Value 92

Chargebee

NOVEMBER 23, 2022

Today's subscription businesses are equipped with churn deflection funnels that are attentive to their customers' needs and significantly improve retention. Exit surveys are antiques. Want to build one for yourself?

Churn 76

Churn Payment Features Subscription Retention 76

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. What is customer churn?

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Churn SaaS Payments Payment Solutions Payments 95

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

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Churn Software Review SaaS User Experience 98

Blulogix

APRIL 12, 2024

The intricate nature of subscription models can indeed be a formidable maze, but with the right strategies, businesses can turn these complexities into substantial advantages. Strategic Insights Through Data Analysis Complex subscription models generate vast amounts of data, from customer usage patterns to billing preferences.

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Payment Features Subscription Payments B2B 52

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. What is churn analytics?

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Churn Retention Payment Features Subscription 98

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

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B2B Payment Features Subscription Retention 52

User Pilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. Book a demo to get started.

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Churn Interviewing Payment Features Subscription 98

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. Customer churn = customers lost. Revenue churn = money lost.

Churn 105

Churn Payments Revenue SaaS Payments 105

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

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Churn Customer Success Payment Features Subscription 172

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

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Benchmarks Churn Payments SaaS Payments 114

Chargebee

NOVEMBER 24, 2022

Today's subscription businesses are equipped with churn deflection funnels that are attentive to their customers' needs and significantly improve retention. Exit surveys are antiques. Want to build one for yourself?

Churn 52

Churn Payment Features Subscription Retention 52

Blulogix

MARCH 20, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Understanding the Renewal Process in B2B Subscriptions In the competitive landscape of B2B subscriptions, the renewal process is a critical moment of truth. They reflect customer satisfaction and the perceived ongoing value of your service.

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Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 96

Churn Retention Onboarding Engagement 96

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

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Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 5: Customers churn when they experience an unresolved product bug.

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SaaS Payments Churn Underperforming Technical Team Payment Methods 98

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Yes, we’re talking about churn. What is churn? Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period.

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Payment Methods Churn Payment Features Subscription 64

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

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Payment Features Subscription Payment Services Payments 52

Subscription Flow

DECEMBER 15, 2023

The essence of the Subscription Economy lies in its ability to forge lasting relationships between businesses and consumers, transcending traditional transactional models. For instance, subscription businesses observe customer retention rates, customer acquisition, and whatnot.

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Payment Features Subscription Healthcare Technical Review 59

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. However, a distinct set of metrics is needed for the subscription business model in order to track and keep an eye on the company’s health.

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Payment Features Subscription Metrics Business 59

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. However, the vast majority of companies doing subscription billing will also need a solution for other aspects of subscription billing management including: Payment processing.

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Payments Payment Features Payment Methods Payment Services 84

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

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Churn Retention Revenue Finance 145

Blulogix

JANUARY 8, 2024

How the Right Platform Enhances Your Subscription Billing Experience By BluLogix Team Welcome back to our series on selecting the ideal subscription billing platform. Selecting the right subscription billing platform is a strategic decision that can significantly impact your business’s success.

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Payments Payment Features Payment Services Subscription 52

Baremetrics

AUGUST 16, 2021

What does it mean to reactivate a subscription? There are several reasons a customer would cancel their subscription. Reactivating the subscription could mean many things, but primarily it means the customers decided to activate the subscription and make payment for another billing cycle. Table of Contents.

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Payment Features Subscription Metrics SaaS Payments 87

Baremetrics

AUGUST 5, 2021

In our previous post , we explored pitfalls in using "churn" metrics. We found that "churn" misleads us in some circumstances, such as when there are many short-term customers. Our most popular metric for LTV is a "churn"-based metric, where churn is in the denominator when calculating it. But is it really effective?

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Churn Payment Features Subscription Metrics 105

Subscription Flow

DECEMBER 5, 2023

Maximizing recurring revenue, increasing sales, retaining customers , and achieving all such business targets is the dream of every subscription business retailer. There are certain subscription billing performance metrics that if you track will help you a lot in achieving certain specific business targets. Haven’t you found out yet?

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Payment Features Subscription Metrics Revenue 52

FastSpring

APRIL 6, 2022

We followed it up with deep dive into churn. It’s the time between a user canceling their subscription and when their subscription officially expires. After their subscription runs out, it becomes much more difficult to win them back. You can hear much more about Fred’s churn reduction engine in our chat.

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Interviewing Churn Software SaaS 108

Cobloom

NOVEMBER 22, 2021

Negative monthly revenue churn. The pinnacle in any subscription/retainer business, whether you're a PR agency selling service retainers, or a Software-as-a-Service (SaaS) company selling cloud software into the enterprise. What is negative churn?

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Churn Revenue Cloud Payment Features 101

Chargebee

MARCH 28, 2022

High user churn is a nightmare for any business. Here's how you can leverage prorated billing to tackle subscription churn.

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Churn Payment Features Subscription Business 52

Subscription Flow

NOVEMBER 29, 2023

One way in which subscription management software can be of help to their clients is by implementing measures to track their revenue and churn rates, as well as create, update, cancel, and renew subscriptions. Multiple options for subscription management are one of the advantages of subscription management software.

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Payment Features Payment Services Payment Methods Payments 52

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

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Payment Features Subscription Scale compliance 52

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. This leads to enhanced customer experiences, reduced churn, and increased revenue.

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Payments Payment Features Subscription SaaS Payments 52

Blulogix

JANUARY 17, 2024

Billing Transparency: A Must-Have in Subscription Billing By BluLogix Team In the current era of subscription-driven businesses , billing transparency is not just a preference but a vital requirement from the customer’s perspective. Customers who feel informed and in control of their billing relationship are less likely to churn.

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Payment Features Subscription Payment Services Payment Solutions 52

Baremetrics

OCTOBER 21, 2020

Revenue churn answers the question: how much MRR did we lose last month? Your answer says a lot about the long term health of your company as a SaaS or subscription business. Even if you’re bringing in new customers and more MRR each month, it’s hard to achieve long term growth if you can’t get your churn under control.

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Churn Revenue Benchmarks Pricing 118

Neil Patel

MARCH 26, 2021

However, there’s a lurking metric you might not be tracking: your PPC churn rate. What is the elusive PPC churn rate, and, more importantly, why should you care? What Is PPC Churn Rate? Your PPC churn rate is the number of people who convert via paid ads but don’t hang around. It’s a pay-to-play world.

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Churn Software Review Onboarding Interviewing 141

Blulogix

FEBRUARY 9, 2024

Mastering the Maze: How to Amidst the Complexities and Opportunities of Subscription Billing By BluLogix Team Unraveling the Intricacies of Subscription Billing As businesses increasingly pivot to subscription models to drive recurring revenue , understanding the nuances of subscription billing becomes paramount.

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Payments Payment Services Payment Features Subscription 52

Subscription Flow

NOVEMBER 20, 2023

Customers can pay for goods and services according to their consumption ( pay-as-you-go ), scale their service usage up or down in accordance with business needs, and have their subscriptions automatically renewed thanks to subscription billing and revenue management. What Entails Effective Subscription Revenue Management?

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Payments Payment Features Payment Services Subscription 59