User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 103

Metrics Customer Lifetime Value Scale SaaS 103

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 102

Retention Customer Lifetime Value Social Media Churn 102

Intercom, Inc.

MARCH 20, 2018

Today, we’re launching The Customer Retention Starter Kit to help. Retention is the foundation of growth for any company. It affects pretty much every metric that matters to your business. In short, retention is pretty damn important. First off, you’ll learn how to monitor those inching towards churn.

Churn 174

Churn Retention Strategy Customer Lifetime Value 174

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. Consequently, it leads to higher user satisfaction, retention, and loyalty.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Baremetrics

MARCH 23, 2021

Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Analyzing user behavior within a cohort is the starting point of a strategy to reduce churn. Customer retention is essential for the long-term stability of any SaaS company. What is Cohort Analysis? Try Baremetrics Free.

Churn 98

Churn Retention Data Analysis Acquisition 98

Totango

MAY 14, 2021

Customer retention is the keystone in any customer success strategy. There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Customer Retention Rate. The result is your customer retention rate.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? Both are critical metrics to measure in your product, but is there an outright winning that you should solely focus on for your product growth ? This article will examine customer acquisition and retention and determine which one you should focus on.

Acquisition 104

Acquisition Retention Customer Lifetime Value Churn 104

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 97

Retention Social Media Customer Lifetime Value Acquisition 97

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Baremetrics

MARCH 15, 2021

Why is churn modeling so important in this day and age? Everyone knows customer retention is good. Without these kinds of metrics and forecasts, it is difficult to prevent clients from leaving. Fortunately, you can create a churn model and plan how you're going to cope with these drop out rates. Definitely check it out!

Churn 96

Churn Retention Education Forecasting 96

Kellblog

SEPTEMBER 2, 2020

I just finished delivering my presentation at SaaStr Annual 2020, dubbed Churn Is Dead, Long Live Net Dollar Retention. While the session is title is perhaps dramatized, if churn isn’t dead I think it’s at least wounded because there are too many ways to calculate it — and the downstream metrics based on it.

Churn 139

Churn Retention Metrics SaaS 139

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? So now we must be smarter about the most important SaaS metrics because they matter again. The takeaway?

Metrics 179

Metrics SaaS Sales Hiring Finance 179

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

Churn 145

Churn Retention Revenue Finance 145

Intercom, Inc.

FEBRUARY 11, 2020

A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps. Identify and solve the problems that caused churn.

Retention 282

Retention Sales Hiring Churn Onboarding 282

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

ChurnZero

JULY 8, 2022

Oh, by the way, what’s your customer retention?” It was clear that, barring any wildly outlandish figures, customer retention wasn’t a dealbreaker in their decision to invest. Cut to 2022, and the idea that a SaaS company could secure venture funding without investors digging deep into retention metrics seems comical, if not reckless.

Technical Review 98

Technical Review Software Review Retention Metrics 98

User Pilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. What is a retention table?

Retention 96

Retention Trends Engagement Churn 96

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 92

Metrics Customer Lifetime Value SaaS Acquisition 92

User Pilot

OCTOBER 4, 2023

You can drive MRR growth by fixing leaks in your conversion funnel, experimenting with A/B tests to drive conversion, introducing existing customers to new, advanced features and upselling to increase the expansion MRR, and lowering churn. You also incurred a loss of $300 due to customer churn (contraction MRR).

Metrics 103

Metrics Customer Lifetime Value Churn Retention 103

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. Let’s begin!

Churn 98

Churn Retention Subscription Payment Features 98

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. You do that by showing momentum.

Metrics 195

Metrics Marketing SaaS SMB 195

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 97

Acquisition Retention Customer Lifetime Value User Experience 97

SaaStr

MARCH 11, 2021

Churn is not her responsibility, nor is there any material credit for multi-year deals. This makes your VPS also implicitly responsible for churn as well, as well as net revenue retention for all accounts. But after that, the disalignment can be large if the VPS is a strong closer but churn is high and/or increasing.

Sales Hiring 261

Sales Hiring Metrics Sales Churn 261

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Identifying early signs of churn with analytics and acting fast.

Retention 94

Retention Strategy Management Churn 94

Chargebee

FEBRUARY 12, 2024

Every business should keep an eye on the customer churn rate. This metric lets you know the percentage of customers that have stopped paying for/have canceled their account with your business services or products over a given period of time.

Churn 76

Churn Retention Metrics Business 76

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Alternatively, you can try Appcues.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Experiment with different user journeys to see which ones increase retention rates. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is time-to-value?

Metrics 96

Metrics Customer Lifetime Value Churn Onboarding 96

OPEXEngine

JUNE 2, 2020

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. Churn is a phenomenon that can happen at any time in a customer’s journey with your business.

Retention 52

Retention Churn Revenue Metrics 52

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

ChurnZero

JUNE 9, 2023

8 metrics to position Customer Success as a profit center with finance While sentiment-based metrics like Net Promoter Score ® (NPS) and customer satisfaction are important, they don’t frame CS work from a financial perspective. To that end, here are the metrics you can use to get started. This is why renewals are so important.

Finance 98

Finance Metrics Customer Success Headcount 98

Kellblog

AUGUST 30, 2020

The purpose of this post is to provide a teaser to entice you to attend my session, Churn is Dead, Long Live Net Dollar Retention Rate , bright and early on Wednesday, September 2nd at 8:00 AM. “I eat SaaS metrics for breakfast,” he thinks. The three, fairly lethal problems with churn rates.

Churn 87

Churn Retention Benchmarks SaaS 87

The SaaS CFO

FEBRUARY 27, 2019

Guide to Churn and Retention Metrics You’ve often heard that churn is a company killer for SaaS and subscription businesses. To be more specific, high customer churn and long CAC payback periods will most definitely burn through your cash and ultimately lead to the demise of your business.

Churn 87

Churn Retention SaaS Subscription 87

CustomerSuccessBox

MAY 25, 2021

That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. Click here to know why customer retention is important. Considering how important it is for companies to hold on to their customers, having visibility into the churn is very important.

Retention 52

Retention Metrics Outsourced Development SMB 52