User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 104

Engagement Metrics Underperforming Technical Team Scale 104

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. What is churn analytics?

Churn 98

Churn Retention Payment Features Subscription 98

SaaStr

JANUARY 12, 2021

Churn is when your customers drop out on you, and when it comes to your customer base, it’s inevitable. There are a number of factors to churn, including your business model, the maturity of your company, as well as your business type. No matter what, you’re going to have to figure out how to manage churn on the regular.

Churn 190

Churn Data Onboarding Business Model 190

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 90

Onboarding SaaS Payments Payment Services Payment Solutions 90

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. 13 Key product adoption metrics and why they matter You regularly need to track several metrics to get a holistic understanding of how users are interacting with and adopting your platform.

Metrics 94

Metrics Customer Lifetime Value Churn Onboarding 94

Neil Patel

MARCH 26, 2021

However, there’s a lurking metric you might not be tracking: your PPC churn rate. When it comes to paid ads, most marketers and business owners track metrics like click-through rate (CTR), quality score, and cost per click (CPC). While those are important metrics, they tell only part of the story.

Churn 141

Churn Software Review Onboarding Interviewing 141

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Alternatively, you can try Appcues.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 96

Metrics Customer Lifetime Value Churn Retention 96

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 96

Churn Retention Onboarding Engagement 96

User Pilot

OCTOBER 4, 2023

You can drive MRR growth by fixing leaks in your conversion funnel, experimenting with A/B tests to drive conversion, introducing existing customers to new, advanced features and upselling to increase the expansion MRR, and lowering churn. You also incurred a loss of $300 due to customer churn (contraction MRR).

Metrics 101

Metrics Customer Lifetime Value Churn Retention 101

ChurnZero

JUNE 9, 2023

8 metrics to position Customer Success as a profit center with finance While sentiment-based metrics like Net Promoter Score ® (NPS) and customer satisfaction are important, they don’t frame CS work from a financial perspective. To that end, here are the metrics you can use to get started. Was it a competitive steal?

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 92

Metrics Customer Lifetime Value SaaS Scale 92

CustomerSuccessBox

MAY 2, 2022

For that, you need to know about the key Customer Onboarding metrics to track. So onboarding is the first stage after a purchase, crucial to make customers have a better hold of your product and to showcase the first early value in less time possible to keep them using the product later on. Metric 1: Effort to Value.

Onboarding 52

Onboarding Metrics Business SaaS 52

CustomerSuccessBox

MARCH 11, 2019

Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? But there should NOT be only one customer onboarding process.

Onboarding 88

Onboarding Metrics SaaS Data Analysis 88

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Metrics 97

Metrics Customer Lifetime Value Benchmarks Churn 97

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. Your onboarding process is a learn-or-churn, adopt-or-get-dropped situation. It has a long-lasting impact on your customer and deep ties to their likelihood to churn. For this reason, unlocking the optimal SaaS customer onboarding experience is invaluable.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

ProfitWell

MAY 1, 2020

One of the best ways to ensure customer success is with a thorough onboarding system. In this post, we'll take a look at why onboarding is so important and how you can create a successful program for your SaaS company. What is SaaS onboarding? Onboarding is one of the most important touchpoints for a SaaS business.

Onboarding 59

Onboarding Metrics SaaS Underperforming Technical Team 59

User Pilot

DECEMBER 12, 2022

With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc.

Engagement 97

Engagement Metrics Scale Customer Lifetime Value 97

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1. What is a business metric?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. This, in turn, will improve retention and reduce churn.

Metrics 92

Metrics Strategy Underperforming Technical Team Onboarding 92

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Thus, the metrics you use to track adoption and engagement should be different. So, let’s see what adoption and engagement metrics are all about and how you can improve them. What are the key product adoption metrics? Time to value.

Engagement 98

Engagement Metrics Scale Software Review 98

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Subscription Flow

DECEMBER 5, 2023

There are certain subscription billing performance metrics that if you track will help you a lot in achieving certain specific business targets. It is equally important for small as well as large enterprise-level businesses to track billing-related metrics for subscription businesses. But what about the way to materialize this dream?

Payment Features 52

Payment Features Subscription Metrics Revenue 52

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding 89

Onboarding SaaS User Experience Scale 89

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Implementing an onboarding checklist to help users progress through the customer journey. Segmenting new sign-ups with Userpilot.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

Intercom, Inc.

MARCH 20, 2018

It affects pretty much every metric that matters to your business. In the world of SaaS, Intercom have helped thousands of companies avoid the heartache of churn. First off, you’ll learn how to monitor those inching towards churn. Want step-by-step guides to improving your onboarding, upselling and much more?

Churn 174

Churn Retention Strategy Customer Lifetime Value 174

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Totango

DECEMBER 1, 2020

A high churn rate can reflect poorly on your enterprise and require you to invest more in customer acquisition; retention efforts are far less costly and often provide more positive results. Ensure a Rapid Time to Value with Optimized Onboarding. Leading Causes of Customer Churn . Identify Escalation Trends.

Churn 65

Churn Systems Review Onboarding Trends 65

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. These customers run a higher risk of becoming disengaged and churning. What Is Product Adoption?

Onboarding 94

Onboarding Customer Success Payment Features Subscription 94

Subscription Flow

DECEMBER 1, 2023

Gross profit margins, customer acquisition expenses, manufacturing costs, and revenue growth are examples of metrics that may be used in a traditional business model that involves a one-time sale or a perpetual license. The following are the key metrics for subscription business that you need to be on the lookout for in 2023-24: 1.

Payment Features 59

Payment Features Subscription Metrics Business 59

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 87

Metrics Venture Capital Benchmarks Engagement 87

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52