Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics?
SaaStr
JUNE 2, 2021
Q: What are some tricks software companies use to manipulate churn metrics? Churn” is a surprisingly imprecise term. Some ways saas companies “manipulate” churn, which may be 100% legitimate in some cases: Not counting churn until after 90 days. If a customer churns in a week, why count them? Every quarter.
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