SaaStr

FEBRUARY 9, 2024

So when’s the right time to invest more in sales and marketing when we’re all trying to become radically efficient ? The front end is executing the key tactics for growth, like your website, product onboarding, and human interactions (when the user wants/ needs it). Team and organization setup.

Scale 260

Scale Sales Hiring Sales Marketing 260

OpenView Labs

MARCH 4, 2021

For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. The company struggled with poor churn and anemic expansion revenue. So in 2011, they introduced usage-based pricing. This pricing change allowed HubSpot to share in the success of its customers.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

SaaStr

JANUARY 22, 2021

Pricing strategy based on pay-as-you-go has grown popular. Product-Led Growth Offers Unbeatable Economics: Lowers cost of acquiring, onboarding and retaining customers. The return on marketing investment is much faster. The churn rate becomes more predictable based on usage sentiment.

Scale 265

Scale New CTO CTO Acquisition 265

SaaStr

FEBRUARY 15, 2022

But maybe not while you are scaling, you can often afford to invest more if you have funding. if Churn > 2% = Bad, Just Terrible. What most matters is that churn is going down , rather than the core absolute value, IMHO. Even at one per $1m ARR, up to $10m ARR or more, it’s a great investment.

Scale 247

Scale Customer Success Sales Hiring Scaling 247

Baremetrics

FEBRUARY 2, 2021

This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more. Stripe vs. Zuora: Features Stripe vs. Zuora: Pricing Stripe vs. Zuora: Reviews Stripe vs. Zuora: The Bottom Line Conclusion. Get deep insights into churn, LTV, MRR and more to grow your business.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

CustomerSuccessBox

DECEMBER 13, 2021

Here, he talks about the best practices in Customer Onboarding. Can you define successful onboarding? What are the ingredients of a perfect customer onboarding? What are the KPIs and metrics you track for onboarding? Should onboarding be different for different customers? Top 5 mistakes that you have seen/made.

Onboarding 52

Onboarding Scale Underperforming Technical Team Systems Review 52

OpenView Labs

FEBRUARY 4, 2020

Segment CEO and Co-founder Peter Reinhardt was recently reflecting on what were his top lessons learned from changing packages and pricing. While Segment may be an extreme case, the business is far from unique in learning that it was leaving money on the table due to its pricing. Pricing Is Your Best Shot at Growing 25% Faster.

Pricing 60

Pricing Scale Technical Review Software Review 60

SaaStr

DECEMBER 26, 2020

Small customers churn at a much higher rate. The combination generally means net negative churn here is close to impossible for most vendors. They make your onboarding smoother. If the business process change and onboarding in your app are complex, then often, the smallest customers are the least happy.

SMB 349

SMB Sales Hiring Marketing Enterprise 349

CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Q: Please introduce yourself.

Churn 52

Churn Management Customer Success Subscription 52

Blulogix

FEBRUARY 24, 2024

These technologies are revolutionizing the subscription landscape by enabling: Predictive Analytics for Personalization: AI-driven analytics can predict individual customer preferences and behaviors, allowing businesses to tailor their subscription offerings and pricing models with remarkable precision.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

Blulogix

MARCH 21, 2024

Effective retention strategies mitigate churn, amplify customer lifetime value, and transform satisfied customers into vocal advocates for your brand. Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. The metric is also used to predict customer churn. The conjoint analysis simulates real-life situations where users have to choose between packages or plans made up of different features and prices. What is the willingness to pay?

SaaS 105

SaaS Interviewing Pricing AI 105

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

MAY 8, 2023

Overcoming these hurdles could very well mark the difference between growing your SaaS business or endless customer churn. A negative product experience will lead to higher churn rates , driving users toward the competition — an issue commonly faced by SaaS companies. Giving users consistent Aha!

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

Blulogix

JANUARY 5, 2024

Churn Rate Definition: Churn rate, also known as attrition rate, measures the percentage of customers who cancel their subscriptions within a specific period. Importance: A high churn rate can erode your recurring revenue quickly. Monitoring and reducing churn is essential for long-term profitability.

Subscription 52

Subscription Payment Features Payment Services Payments 52

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing . However, 64% of these participants considered expansion into new pricing models in 2022. Fixed pricing.

Trends 98

Trends B2B Scale Payment Features 98

User Pilot

JUNE 6, 2023

Funnel analysis allows teams to optimize conversions at the key stages of their journey, like the sign-up process or onboarding. The purpose of retention and churn analysis is to understand why users stay with the product or leave. There are a number of reasons why teams should invest in product analytics.

Data 88

Data User Experience Churn Retention 88

ChurnZero

JUNE 9, 2023

CS team members at all levels would do well to learn about metrics that can better articulate the effect they have on churn, renewals, and expansions. This will help the finance team relate proposed investments aimed at supporting renewal with business growth. Did pricing go up too far? Was it a competitive steal?

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases. Some helpful strategies include: Personalize the onboarding process for new customers. Why is personalization important in retention marketing?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

ChurnZero

JULY 12, 2019

When you think of the reasons why churn happens , what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

MARCH 1, 2022

User segmentation , win-back emails , and active customer support are good proactive measures for targeting inactive users before they churn. Customers mostly churn because they feel dissatisfied or unhappy. Offer discounts or special prices to make important customers feel special.

Engagement 98

Engagement SaaS Social Media Churn 98

Chart Mogul

SEPTEMBER 6, 2023

You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc. Segmentation allows you to peel the onion layer by layer to … You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc.

Revenue 52

Revenue Churn Pricing Operational efficiency. 52

Incredo

JULY 14, 2019

To shed light on your doubts and questions, we have compared and analyzed the pros and cons of these two subscription pricing models , knowing how essential it is for your SaaS success. History of the subscription pricing model: From newspapers to the rise of SaaS subscription. What is the subscription pricing model?

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

User Pilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Freemium with paid pricing available on request). Prices available upon request). Prices available upon request). Starts at $48/month). Starts at $49/month).

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Pricing Here's an overview of Userpilot's pricing plans: Starter. You can take these insights to boost conversions, increase retention, and mitigate customer churn. Pricing Google Analytics operates a freemium model of pricing.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Pricing Here's an overview of Userpilot's pricing plans: Starter. You can take these insights to boost conversions, increase retention, and mitigate customer churn. Pricing Google Analytics operates a freemium model of pricing.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Pricing Here's an overview of Userpilot's pricing plans: Starter. You can take these insights to boost conversions, increase retention, and mitigate customer churn. Pricing Google Analytics operates a freemium model of pricing.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

DECEMBER 13, 2021

As well as harnessing these forces, you should promote product adoption by removing friction from user onboarding processes and driving users as quickly as possible to activate. Product adoption is the direct opposite of churn. When users churn, they decide not to use your product. What is product adoption?

SaaS 98

SaaS Onboarding Innovation Churn 98

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Pricing Here's an overview of Userpilot's pricing plans: Starter. You can take these insights to boost conversions, increase retention, and mitigate customer churn. Pricing Google Analytics operates a freemium model of pricing.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Pricing Here's an overview of Userpilot's pricing plans: Starter. You can take these insights to boost conversions, increase retention, and mitigate customer churn. Pricing Google Analytics operates a freemium model of pricing.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Sales Hacker

OCTOBER 18, 2019

Many sales leaders think their onboarding process stinks… . That’s troublesome when efficient onboarding programs can improve employee performance by 11.5% That’s troublesome when efficient onboarding programs can improve employee performance by 11.5% Onboarding is often the first area that gets cleaned up. .

Onboarding 42

Onboarding Sales Hiring Sales Technical Review 42

ChurnZero

JULY 8, 2022

It was clear that, barring any wildly outlandish figures, customer retention wasn’t a dealbreaker in their decision to invest. To calculate NRR, deduct your revenue churn (contract expirations, terminations and downgrades), add any expansion revenue and divide it by your renewable revenue. Invest in customer success.

Technical Review 98

Technical Review Software Review Retention Metrics 98

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Churn rate: How quickly are you losing customers or revenue? Customer acquisition cost (CAC): What does it cost to onboard a new customer? Table of Contents. What is a business metric?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

ProfitWell

APRIL 1, 2019

Omnichannel Onboarding to Combat Customer Fade It’s easy to set out to pick up good habits, but it’s hard to stick with them. Using new software is the same way, which is why Appcues suggests adopting an omnichannel onboarding process to combat the slow fade. By mastering user offboarding, you're on the path to learning from the churn.

Onboarding 45

Onboarding AI Search Subscription Payment Features 45

CloudGeometry

MARCH 3, 2022

Feature value: a function of time investment of users and customers The set of problems that your SaaS solves won’t survive long in the digital age if all it does is cut prices. This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. A positive NPV indicates that the project is expected to generate more financial value than the initial investment. Conducting onboarding meetings, product tours , company presentations, and product demos.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Customers don’t want to leave after investing so much time in you, no matter how much they gripe.

CTO Hire 277

CTO Hire Sales Hiring New CTO CTO 277