OpenView Labs

MARCH 30, 2020

Churn Rate. Churn rate is a classic because it’s the core of understanding so many aspects of your business. MRR churn is the most important version of churn, but you can also measure logo (customer churn). Multiply that number by 100 and you’ll have your MRR churn rate. Net Dollar Retention (NDR).

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

ProfitWell

MARCH 24, 2020

Customers enjoy the convenience of auto-renewals and having access to a high-value offer for a low ongoing investment. The ways in which companies price may vary but all SaaS companies rely on recurring revenue as a business model. It’s simple: the subscription revenue model benefits both customers and companies.

Payment Features 40

Payment Features Subscription Payment Methods Payments 40

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

Kellblog

DECEMBER 27, 2021

Before diving in, let me remind readers that I do these predictions in the spirit of fun, they are not business or investment advice, and that all of my usual disclaimers and terms apply. SaaS provided provided both a market disruption opportunity and a total available market (TAM) expansion in each market segment.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SaaSOptics

APRIL 14, 2022

SaaS pricing is typically done on a subscription basis where customers pay a recurring monthly or annual fee to use a company’s software. In recent years, usage-based pricing has become popular amongst growing SaaS companies and their customers—but is it the right choice for your business? Types of Pricing Models.

Payments 98

Payments Pricing SaaS Payments Payment Services 98

SaaStr

FEBRUARY 15, 2019

In Today’s Episode: * David Skok , General Partner @ Matrix Partners: Why does David believe that all good products have at least one variable pricing axis? Chetan Puttagunta , General Partner @ Benchmark: Why does Chetan believe we have seen a strong decline in the per seat pricing model? What are the pros and cons? Listen on Spotify.

Pricing 107

Pricing Benchmarks Scale SaaS 107

SaaStr

AUGUST 5, 2021

They don’t get credit for making things better, but they’re motivated to do their job more efficiently at a lower price. If you invest in building a vibrant community to back up the sales, you’ll experience a lot of churn. . Gatekeepers: These people are responsible for protecting the business that you’re seeking to sell to.

Scale 254

Scale Enterprise Finance Travel 254

Sales Hacker

AUGUST 18, 2023

” Is it something beyond just “we want bigger deal sizes to make our unit economics work” or do they feel they have a strong product market fit and can actually command those prices. I encourage startups to treat it like a new product/company and test that market with an open mind.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

Outseta

JANUARY 20, 2020

Focus on a market segment until you dominate it When I arrived at Buildium, we were selling our product only to residential property managers located in the United States. This required no additional addressable market and also helped to drive down Buildium’s churn rate. Without further adieu, let’s dig in.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Sales Hacker

NOVEMBER 15, 2017

Average Sale/Selling Price. AB Testing (or Split Testing) is an experiment involving two variants, usually for measuring and comparing market response to each. interested about a company or brand and invested in its success because of its perceived relevance and benefits to the audience. . Account Development Representative.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 21, 2020

How does Rob think through pricing today in a way that encourages land and expand? How does Rob think about usage vs seat-based pricing in SaaS? How should sales and marketing work together on pricing? You look at the forward-looking ARR multiples on the stock price, and they were a lot lower back then.

SaaS Payments 255

SaaS Payments Scale Payment Services Payment Solutions 255

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Payment Services 156

SaaStr

NOVEMBER 12, 2019

One of the more common things that I tell entrepreneurs is to immediately raise prices. Every time we raised prices, the sales team was freaked out that nobody was going to buy our software. Every time we raised prices, the sales team was freaked out that nobody was going to buy our software.

Sales Recruiting 160

Sales Recruiting Scale Outsourcing Services Sales Hiring 160

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Do I have a strong monetization strategy in hand for when I do decide to seek some form of investment?

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

JUNE 3, 2020

The company went public in 2009 and was acquired by Yahoo in 2012 for $270m, a 50% premium on existing share price. The company went public in 2009, and was acquired by Yahoo in 2012, for $270 million, a 50% premium on the existing share price. Why did Michael make the move to CRO 8 months ago?

Sales Hiring 171

Sales Hiring Scale Technical Advisors Systems Review 171

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Techstars is a worldwide network that helps entrepreneurs succeed and we invest in early stage companies in all sectors and we’re active all over the planet with our three month accelerator program as well as Startup Weekend events. Thanks, Ari.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Techstars is a worldwide network that helps entrepreneurs succeed and we invest in early stage companies in all sectors and we’re active all over the planet with our three month accelerator program as well as Startup Weekend events. Thanks, Ari.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Techstars is a worldwide network that helps entrepreneurs succeed and we invest in early stage companies in all sectors and we’re active all over the planet with our three month accelerator program as well as Startup Weekend events. Thanks, Ari.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Sales Hacker

JULY 30, 2018

In this guide, I’ll share with you a proven B2B marketing strategy framework that will help you identify the most prolific market segments, your ideal customer profile, and the right marketing channels to generate leads. What Is A B2B Marketing Strategy? Segment your market and focus on a target segment.

B2B 71

B2B Scale Strategy Marketing 71

Sixteen Ventures

DECEMBER 31, 2019

In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) Post-Churn Follow-up. Churn is a Symptom, Not a Disease. Why You Can’t Offset Churn with Upsells. Functional Support.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136