SaaStr
SEPTEMBER 3, 2023
While the world of public tech stocks is defined by consumer-facing juggernauts like Facebook, Amazon, and Google, the world of venture capital is defined by the North Star of SaaS. By freezing headcount for a year. Conversely, we’re better at instrumentation and can do cohort analysis of our customers and why they churn.
SaaStr
OCTOBER 17, 2023
If you’ve raised venture capital, you know net revenue retention is important. Headcount maybe goes from 2 or 4 to 10. They’re fully saturated unless customers churn. This is generally where churn starts to pick up because competitors are selling against you. When one person churns, it counts for more.
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SaaStr
AUGUST 13, 2021
You need a baked financial model, that includes sales and marketing costs, scaling over time, headcount, and comparison to comps, and when you’ll need the next round(s). Know and Share Your Churn and NRR. Hiring churn doesn’t help. Both bottoms up and tops down. Strong Case Studies. You need to do the same.
SaaStr
MARCH 7, 2023
Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. PST, to unveil the data behind effective scaling.
ChurnZero
JANUARY 3, 2020
The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About ChurnZero. For more information, visit churnzero.net.
Kellblog
NOVEMBER 23, 2022
Churn ARR is the sum of ARR lost due to shrinking customers (aka, downsell) and lost customers. Ending ARR is starting ARR + new ARR – churn ARR. It’s + churn ARR if you assign a negative sign to churn, which I usually do.) YoY growth in churn ARR. Churn rate (ATR-based) = churn ARR/available-to-renew ARR.
Intercom, Inc.
NOVEMBER 3, 2022
You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. And I don’t necessarily mean 10X in terms of headcount – I mean 10X in terms of efficiency.
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