Blulogix

MARCH 21, 2024

Recurring & Usage Billing The Essence of Customer Retention: Retention serves as the bedrock of subscription-based business models, crucial for maintaining a stable revenue stream and fostering organic growth through upsells and cross-sells. It’s a reflection of customer satisfaction and the perceived continuous value of a service.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

OCTOBER 29, 2023

TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller. WTP helps SaaS companies choose optimum prices for their products to maximize profit. The metric is also used to predict customer churn.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Baremetrics

SEPTEMBER 2, 2021

Customer Lifetime Value iii. Churn Rate Conclusion. Recurring billing happens when a merchant automatically charges a customer for a service on a prearranged schedule. Manually track new customers, upgrades, and lost customers Get deep insights into MRR, churn, LTV and more to grow your business.

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

Baremetrics

SEPTEMBER 26, 2021

Most SaaS companies keep an eye on churn, but do you calculate both revenue churn and customer churn? Most SaaS companies keep track of their customer acquisition cost (CAC) and customer lifetime value (LTV), but how about your CAC:LTV ratio or months to recover CAC? CAC-to-LTV ratio Churn i.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Stax

FEBRUARY 21, 2024

By analyzing the SaaS Magic Number, SaaS companies can determine how well their revenue-driving investments (in sales, marketing, and customer retention) are translating into actual revenue growth. It helps businesses understand the effectiveness of their customer acquisition and retention strategies.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Incredo

JULY 14, 2019

To shed light on your doubts and questions, we have compared and analyzed the pros and cons of these two subscription pricing models , knowing how essential it is for your SaaS success. History of the subscription pricing model: From newspapers to the rise of SaaS subscription. What is the subscription pricing model?

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

ChurnZero

JUNE 9, 2023

It’s about using numbers to demonstrate the business impact of Customer Success to better align with finance’s priorities. CS team members at all levels would do well to learn about metrics that can better articulate the effect they have on churn, renewals, and expansions. Did pricing go up too far?

Finance 98

Finance Metrics Customer Success Headcount 98

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Churn rate: How quickly are you losing customers or revenue? Average revenue per user (ARPU): How much do you earn per customer on average per period? Table of Contents.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

Baremetrics

JULY 7, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. With industry benchmarks, SaaS companies like yours can make effective decisions about strategic resource investments that result in solid revenue and soaring valuations. Want to Reduce Your Churn?

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Blulogix

JANUARY 5, 2024

Churn Rate Definition: Churn rate, also known as attrition rate, measures the percentage of customers who cancel their subscriptions within a specific period. Importance: A high churn rate can erode your recurring revenue quickly. Monitoring and reducing churn is essential for long-term profitability.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

APRIL 6, 2021

Baremetrics boasts far more complex data comparisons than ProfitWell, letting you compare subscription dates, plans, and customer segments from an all-in-one data dashboard. Grow MMR Reduce churn Generate accurate insights Start your free trial today from Baremetrics! The number of SaaS metrics available on Baremetrics is impressive.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

User Pilot

MARCH 29, 2023

By making informed decisions with LTV optimization, you can create a cycle of customer loyalty and long-term profitability. TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. Educate your customers about new features to drive adoption.

Customer Lifetime Value 97

Customer Lifetime Value Revenue Onboarding Acquisition 97

Blulogix

JANUARY 24, 2024

Subscription Billing Breaking Down Initial Costs Licensing Fees: The initial investment in a subscription billing platform typically includes licensing fees. Reduced Billing Errors: Estimate the savings from avoiding billing errors and customer disputes.

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

Blulogix

JANUARY 24, 2024

Subscription Billing Breaking Down Initial Costs Licensing Fees: The initial investment in a subscription billing platform typically includes licensing fees. Reduced Billing Errors: Estimate the savings from avoiding billing errors and customer disputes.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

Subscription Flow

NOVEMBER 23, 2023

Consider the opportunity lost to improve pricing arrangements , haggle for a better deal, or get rid of overage fees and scalability restrictions that might have hampered the expansion of your business. Using this tactic will help you bargain with the vendor and make sure you get the best return on your investment.

SaaS Payments 59

SaaS Payments Payment Features Payments Strategy 59

CustomerSuccessBox

JULY 15, 2021

Thus it is advised to measure ARPA for new and existing customers separately if there has been a significant change in pricing. Read more on – What is customer success and 7 metrics to help you do it right in your business. A lot of times businesses also include revenue churn or account downgrades for calculating ARPU.

Revenue 52

Revenue Customer Lifetime Value Acquisition Churn 52

CustomerSuccessBox

MARCH 25, 2022

Eventually driving business, increasing profits, and reducing churn is the point of making business. When it is about SaaS business, surviving with customers for a long time can be most effective by retaining. And of most value, to know whether you are getting the return of investment that is sustainable.

Retention 52

Retention Customer Lifetime Value Acquisition Customer Success 52

Chart Mogul

MARCH 31, 2022

Regular check-ins allow you to stay up-to-date with everything that’s happening in your business: Leads coming from a new source A product that receives good feedback Revenue churn happening suddenly The time it takes to convert new leads Learn how to value your startup. Revenue Churn (Gross MRR churn). Is it the pricing?

Metrics 52

Metrics Scale Startup SaaS 52

The Angel VC

DECEMBER 20, 2013

[Update 01/17/2015: There's a new company called ChartMogul ( which we invested in ) which makes it easy to get a real-time dashboard similar to the template below. Check it out! ] [Note: This post first appeared as a guest post on the blog of Totango. I hope you find it useful!

Startup 199

Startup Customer Lifetime Value SaaS Metrics 199

Baremetrics

JUNE 30, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. If you're past the investment stage, having fine-grained numbers is typical. Want to Reduce Your Churn? If you offer more than one type of subscription, create a financial model for each pricing tier.

Startup 98

Startup Sales Hiring Sales Recruiting Deferred Revenue 98

User Pilot

JUNE 6, 2023

Conversion analysis looks in detail at all the touchpoints in the customer journey to determine why they’re successful at driving conversions and why not. The purpose of retention and churn analysis is to understand why users stay with the product or leave. There are a number of reasons why teams should invest in product analytics.

Data 88

Data User Experience Churn Retention 88

Baremetrics

JULY 22, 2021

It tracks your sales, transactions, and average sale price over time. Baremetrics: A Smarter Tool for PayPal Analytics Get deep insights into MRR, churn, LTV and more to grow your business. Churn Churn is the percentage of customers or the revenue you lose over a certain period. Try Baremetrics Free.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

OPEXEngine

JANUARY 14, 2020

Price/Revenue Ratio. If a company expands into a new geography, the benefits of that investment in new sales could take years. For product sales companies, once the sales are made, the investment is repaid more quickly. For SaaS companies, the investment is not recouped until after years of initial SaaS revenues.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SaaSOptics

MAY 19, 2022

Not only is it important to consider the efficacy of your strategy, but the cost of acquiring a customer as well. Keeping your customer acquisition costs low ensures that you’ll have greater profit margins, which can then be re-invested into your business and employees. Review your pricing strategy. The end result?

Acquisition 59

Acquisition Scale Strategy Software Review 59

ChurnZero

MARCH 18, 2022

I’m just trying to get away from the first or obvious problem that if you hand me an angry customer worth $500k, and I jump through hoops to save them and get the $500k, everyone goes, “Oh, but you didn’t get an expansion.”. Q: Should you be worried if your annual logo churn is between 25% to 30%?*. What’s your NRR?”

Customer Success 98

Customer Success Metrics SaaS Banking 98

Totango

OCTOBER 2, 2020

These adjustments might include promotions around free services to enhance implementation, offering more personalized training sessions, or providing more licenses for the same price. . Customer Retention Is Your Future. Of course, that customer data is useless unless it can be turned into action. Maximizing Your Resources.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

ProfitWell

JULY 21, 2020

Sometimes you pull out all the stops to woo a customer, only to have them not convert. That’s why today I’m sharing tips and tricks on how to reduce your customer acquisition costs while maintaining customer lifetime value. When you first start a company—you’re hungry for customers. So frustrating.

Customer Lifetime Value 54

Customer Lifetime Value B2B Acquisition Forecasting 54

User Pilot

JULY 18, 2022

Customers could renew their subscription simply because they haven’t found a better alternative. But loyal customers buy because they’re committed to the brand. Customer loyalty and retention lead to increased MRR and customer lifetime value. What is customer loyalty?

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

JUNE 11, 2021

A few of the important KPIs you can track for your SaaS business include ARPU, MRR, ARR, Expansion MRR rate, Churn MRR rate, Churn, LTV, LTV:CAC, and User Retention Rate. The pricing for Heap’s paid plans starts from $1,000 per month. FullStory doesn’t disclose their pricing information on their website.

Software Review 52

Software Review Software Social Media SaaS 52

Totango

AUGUST 25, 2022

SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Balancing Customer Acquisition Costs and Lifetime Value.

Engagement 96

Engagement Strategy SaaS Scale 96

Baremetrics

OCTOBER 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Therefore, if you choose to inflate/deflate your CAC by shifting costs from/to your ACS, then the target values of these advanced metrics might need to be adjusted as well. Want to Reduce Your Churn?

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

The Angel VC

AUGUST 10, 2011

I recently wrote that investors (myself included) should do a better job of making their investment criteria transparent to founders. To put it as simple as possible, the health of a SaaS business is mainly determined by two factors: Customer lifetime value (CLTV) and customer acquisition costs (CAC).

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

Baremetrics

SEPTEMBER 24, 2019

Innovating for your current customer base is a massively missed growth opportunity for most companies. A revised pricing model , add-on features, add-on products, integrations and partnerships, and new features can be huge growth levers for you. Offset (and overtake) churn: Does it kill you to look at your churned MRR ?

Strategy 100

Strategy Innovation Acquisition Customer Lifetime Value 100

User Pilot

DECEMBER 13, 2021

Product adoption is the direct opposite of churn. When users churn, they decide not to use your product. Product adoption occurs when a user achieves enough success with your product that they make up their mind to invest in using it and to stop looking for alternative solutions – becoming a regular user.

SaaS 98

SaaS Onboarding Innovation Churn 98

Incredo

JULY 8, 2019

Project management, customer relationship management, email automation, live chat are among the most popular software examples. SaaS companies usually charge their users on a monthly or annual basis and offer different prices depending on user needs. If the niche is highly competitive, then get ready to invest a little bit more. #4

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

Neil Patel

MARCH 8, 2023

In the most basic terms, customer lifetime value measures how much a customer will spend over their entire “lifetime” with your company. Customer lifetime value goes beyond traditional marketing practices by providing insight into a customer’s long-term value to your business.

Customer Lifetime Value 76

Customer Lifetime Value Payment Methods Payments Payment Features 76

InsightSquared

MAY 7, 2019

When scaling the business, sales typically averages roughly 30% of revenue, so therefore sales spend is one of the biggest investments a company can make. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102