SaaStr

JULY 26, 2025

HubSpot was selling primarily to small businesses with a rigid 3-tier pricing structure ranging from $3K-$18K annually. Product Innovation Acceleration : 2021 saw massive product development, with HubSpot releasing hundreds of new features. The result? 70% NRR — far below the 100%+ target for healthy SaaS companies.

Retention

SaaStr

JUNE 20, 2025

The company later clarified it didn’t actually “replace” Salesforce with pure AI — it consolidated data onto its own tech stack using tools like Neo4j and built new interfaces. Industry observers like Josh Bersin remain skeptical about replicating complex systems like Workday’s payroll and compliance frameworks.

AI Search

SaaStr

JUNE 14, 2025

The Data Doesn’t Lie: SaaS Growth is Fundamentally Slowing We’re witnessing something unprecedented in the SaaS world. When a development team switches to an AI-powered coding assistant, they’re not just adding a new tool—they’re often reducing their dependency on multiple legacy SaaS platforms.

AI

SaaStr

JUNE 7, 2025

New spending data from Ramp reveals a possible trend: end user AI adoption may be hitting its first growth slow down. businesses has reached an incredible 41.7% But it’s just one data point, albeit across many Ramp customers. But it’s just one data point, albeit across many Ramp customers.

AI

SaaStr

AUGUST 9, 2025

Not as a tech experiment or marketing stunt, but as core members of our revenue and operations team. The pipeline has 3-4 more AI agents in development. Managing 10 AI agents is like managing a team of 10 very capable but very literal junior employees who need explicit instructions for everything. Maybe more. Our AI agents?

AI Search

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business

SaaStr

MARCH 12, 2025

About Dave Kellogg Dave Kellogg brings a rare combination of marketing and executive leadership experience to his analysis of SaaS businesses. You founded a product company, but you’re running a distribution business. In reality, effective marketing is deeply analytical and data-driven, with clear KPIs at every funnel stage.

Sales Hiring

SaaStr

JULY 10, 2025

You Need ALL Your Data (And It’s Probably Messier Than You Think) Your AI needs to be trained on everything: CRM data, marketing automation platforms, website content, past event attendees, sponsorship history — all of it. But here’s the reality check: your data probably isn’t as clean as you think.

AI

Clouded Judgement

JULY 25, 2025

What actually happened was this: Cloud created new pain points and new markets (more data, more sprawl, more teams), which made old categories more valuable. Cloud expanded access to tools that used to be too expensive or too complex for most teams. Not bad,but not world-changing. But they turned out to be wrong.

Cloud

SaaStr

APRIL 13, 2025

Parker Conrad, founder and CEO of Rippling (and previously Zenefits), makes a compelling case that the “focus above all” mentality is not just limitingit might be fundamentally wrong for many businesses. Integration with underlying systems of record : At Rippling, all products tap into employee data, unlocking unique capabilities.

Startup

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. How to apply actionable metrics to different SaaS business stages. How to apply actionable metrics to different SaaS business stages. So, how do you get started with product analytics ?

Strategy

SaaStr

AUGUST 7, 2025

Building Top-Performing Sales Orgs: Hard-Won Lessons from Scaling 4 Unicorns (Including OpenAI’s Hypergrowth from 10 to 500 People) Maggie Hott has spent 15 years building go-to-market teams at four unicorns that collectively represent over $500B in market value. Yet most companies underinvest in manager development.

Scale

Buffer Resources

AUGUST 2, 2024

They’re frustrated by being at the mercy of changeable algorithms or having their data sold to the highest bidder. Most social media users — especially those leveraging the networks to boost visibility for themselves, their businesses, or their work — accept that the good of social media goes hand-in-hand with the bad. 

Social Media

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount

User Pilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey.

Technical Review

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. This helps alleviate confusion.

Payment Solutions

SaaStr

APRIL 4, 2025

3) Generate high-quality training data that continuously improves AI performance. Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter.

AI Search

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? What is a SOC 3 Report?

compliance

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users.

Scale

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale

Sales Hacker

JUNE 17, 2025

But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth. That’s TriNet T-R-I-N-E t.com/ GTMnow. Now onto the episode.

AI

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. Automation also alleviates the burden on security teams by handling repetitive tasks.

Cloud

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Both are industry leaders, but they cater to different business needs and audiences. Lets dive in!

Scale

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Anchor with proof – even directional data builds credibility. But avoid buzzwords, make it visual and concrete.

AI Search

User Pilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Why UX analytics should go beyond quantitative data. How to start your UX analysis.

Data

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Finally, Userpilot’s analytics allow you to track every user action in the app automatically, without tagging them, and analyze the data in funnels, paths, trends, and heatmaps.

Software Review

How To Buy Saas

AUGUST 4, 2025

What if an intelligent agent could answer common questions or reach out to new leads at 3 AM, giving your team a break? This isn’t sci-fi – it’s exactly what modern AI voice agents for sales and customer service are doing for businesses today. Imagine never missing a customer call or follow-up, even after hours. Who Is Plura Best For?

AI

Stax

JANUARY 23, 2025

The merchant underwriting process is a critical step that payment processors and financial institutions use to assess the risk associated with onboarding new businesses. Merchant account underwriting is the evaluation process payment processors use to assess whether a business meets the criteria for accepting credit card payments.

Merchant Services

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. MRR is an important metric for SaaS businesses to track to understand business health.

Payments

Frontegg

JULY 28, 2025

Vertical and horizontal escalation affect both system control and peer-level data. Privilege escalation vulnerabilities can enable attackers to execute unauthorized code or steal data crucial for operations. These breaches can lead to significant damage, including data loss, financial loss, and compromised system integrity.

Underperforming Technical Team

User Pilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. ” This form of nurturing yields certain advantages: Consistent customer experience : Automation allows for tailored experiences based on individual customer data. The answer is a lot!

Onboarding

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Whether it’s a quick “thank you” or a team-wide celebration, acknowledgment can keep the momentum going. In sales, this means celebrating even the small wins and using real-time data to validate your efforts.

Scale

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. APIs power 83% of web traffic today , making their performance critical for businesses. Great for small to medium teams with a pay-as-you-go pricing model. Best for teams managing complex microservices.

Scale

Scytale

JANUARY 21, 2025

Data breaches are a modern-day nightmare for all types of businesses, particularly for SaaS companies handling sensitive customer information. While it often feels like were constantly hearing about the biggest data breaches in US history, 2024 truly set the bar for some of the most significant security crises to date.

Payment Services

User Pilot

JULY 17, 2025

Effective customer churn prediction relies on data. Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation.

Churn