SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 Key Takeaways.

Scaling 226

Scaling Enterprise Company Culture Interviewing 226

SaaStr

DECEMBER 12, 2022

Building a fast-growing business while tackling fierce competitive challenges is a formidable journey. Every successful SaaS business strategy requires a full-potential ambition aimed at sustained profitable growth. The company culture you build. Lesson 5: Build a successful company culture.

Payment Methods 166

Payment Methods SaaS Payments Company Culture Payment Solutions 166

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To illustrate how successful async adoption can be, Thomas highlighted four async success stories from real brands, and how async improved their business.

Scale 199

Scale Company Culture Interviewing Communication 199

SaaStr

MAY 26, 2022

Organizations need livable values that drive the business and employees. Emery Wells, co-founder of Frame.io , discusses how to set results-driven company values and why it’s essential to embed those values into every part of the employee lifecycle. The nine values outlined below reset the company culture at Frame.io

Company Culture 196

Company Culture Benchmarks Startup Management 196

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Being too risk-averse is actually the riskiest thing you can do for your business. 5 Things They Would Do Again. #1

Scale 195

Scale Scaling Leadership Company Culture 195

SaaStr

OCTOBER 12, 2022

Every company moves through different growth phases, and eventually, the focus, strategy, and motions for growth must change alongside the business. Dave McJannet, CEO of HashiCorp, shares from his wealth of experience to reveal the secrets to building and expanding SaaS companies the right way. Phase 1: $0 – $10M.

Scaling 190

Scaling Leadership Startup Product Marketing 190

SaaStr

MAY 27, 2023

Mistakes are inevitable, in life and in business. What business outcome will this help you achieve? So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing.

Technical Review 167

Technical Review Leadership Company Culture Startup 167

SaaStr

AUGUST 28, 2023

How To Create Values For Your Startup For purpose-driven founders, how you live and honor your values when building and running a unicorn is powerful, not only for your company culture but also for the success of your business. Founders can use the strategies that make sense for them to develop their own set of company values.

Company Culture 186

Company Culture Scaling Interviewing Startup 186

SaaStr

NOVEMBER 8, 2022

As someone who grew Snowflake by 300% in the previous two years with a 0% turnover, you’ll want to hear his tactical strategies for those in leadership roles. . You can create an incredible company culture by looking to those successful, high-growth businesses and seeing what’s working for them. .

Underperforming Technical Team 199

Underperforming Technical Team Technical Review Acquisition Company Culture 199

FastSpring

SEPTEMBER 8, 2020

I’m here to help provide insights, feedback, and data to shape the decisions surrounding where we want the company to be in three years, five years, and even longer-term. Next is all about owning business operations. It’s not the most glamorous function, but it is critical to the company’s overall success.

Business 99

Business Company Culture Leadership Innovation 99

SaaStr

NOVEMBER 23, 2022

A tenant of leadership is not just building trust, but vulnerability. At the end of the day, though, heightened alignment between teams is better for both the business and its customers. Angolia recently acquired another company, and Angolia had to figure out how they would hit the numbers required to make a return on the acquisition.

Underperforming Technical Team 249

Underperforming Technical Team Leadership Outsourced Development Finance 249

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 146

Business Software Engineering Company Culture Retention 146

SaaStr

MARCH 5, 2022

But for the long-term health of your company, taking the time to develop clarity of purpose can do wonders for not just your bottom line, but for your growing work-family and culture. Most early-stage companies raise too much capital because they wait too long to become efficient. Know when to diversify leadership.

Startup 230

Startup Leadership Innovation Scaling 230

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Educate and empower your leadership team. What will they find? Leading by example.

Leadership 52

Leadership Scale Government Education 52

SaaStr

MAY 19, 2022

Many companies are too focused on growing in size without first understanding if they have a viable business model. You get too busy raising funds and reaching milestones that have been imposed upon you that may not align with your company’s long-term vision. Organize AMA sessions with the leadership.

Development Team Review 216

Development Team Review B2C Compensation Technical Review 216

SaaStr

NOVEMBER 14, 2022

If they aren’t happy, they may leave, which can spell problems for your employee retention rate, which in turn can negatively impact your business as a whole. Fortunately, there are strategies you can implement to ensure that your workforce is engaged, happy, and driving the business forward. Startup Leadership Challenges.

Retention 130

Retention Leadership Compensation Communication 130

Buffer Resources

APRIL 4, 2024

From jumping on meme bandwagons to pulling back the curtain on company culture, TikTok offers endless opportunities for creative expression. But for B2B companies, the idea of getting playful on social media can be daunting. The typical B2B marketing strategy might be buttoned up, but at least this is TikTok, not LinkedIn.

B2B 88

B2B Social Media Entertainment Company Culture 88

Intercom, Inc.

SEPTEMBER 7, 2021

From improving team morale and satisfaction to getting new perspectives that can drive business growth, giving your team greater visibility and input into decisions that affect their work has benefits for everyone. This is imperative to a positive company culture, as well as higher team morale.

Leadership 129

Leadership Company Culture Customer Support Innovation 129

Intercom, Inc.

OCTOBER 22, 2020

As the Chief Experience Officer at Officium Labs and the co-founder of CX Accelerator , a virtual community for customer experience professionals, Nate has over a decade’s experience helping business leaders and employees create powerful end-to-end customer journeys. Strategy and leadership. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. Leadership: The ability to motivate and inspire others to achieve a common goal. What’s the true ROI?

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Social Media 131

SaaStr

JANUARY 30, 2023

She shares the challenges faced at critical stages of the company’s growth journey, the lessons learned, and how they grew to $100 million ARR in just 20 months. Delivering the best customer experience With the surge in inbound leads, the business was growing exponentially. And on to almost $300m ARR today! Go global early.

Sales Hiring 209

Sales Hiring Payment Services SaaS Payments Scale 209

SaaStr

FEBRUARY 14, 2023

How IRL Drives Better Business IRL goes beyond company culture. Sourbron continues, “What we believe is that there needs to be an “in-real-life” strategy in any organization to create purpose-led experiences through moments that matter.”

Strategy 176

Strategy Revenue Company Culture Engagement 176

SaaStr

MAY 5, 2023

Scaling a business will be different for everyone because every business is different. Nick writes on LinkedIn, “Why are so many companies (and CEOs) weird to teammates when they leave? The fundamental problem is a growth business is valued on its growth. This is true for employees and churn. Don’t burn bridges.

Scale 197

Scale Leadership Scaling Customer Success 197

Neil Patel

AUGUST 28, 2020

I’m glad you made it here, as I’ll guide you through how to avoid choosing an SEO agency that’s right for something not relevant to growing your business. Imagine you hurriedly booked a last-minute flight from New York to meet some business partners. Well, then, keep reading. First things first, why do you need an SEO agency?

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

APRIL 1, 2022

Many founders find themselves confident in one area of their business, whether it be the product, customer success, or, in Schuck’s case, sales. Early in the company’s life, he was more willing to allocate funds to the sales team than to any other department. Grab the last 20% off tickets here !!

Sales Hiring 209

Sales Hiring Acquisition Investment Leadership 209

SaaStr

MARCH 11, 2022

It’s been more than two years since the pandemic interrupted our daily work life, and companies are taking stock and preparing for a return to the workplace. There are four approaches currently being employed by tech companies: Hybrid-office centric: Staff work from the office two to three days a week, and work remotely two to three days.

Data 230

Data Leadership Development Technology 230

Kalungi

APRIL 18, 2024

CMOs are in charge of managing all marketing operations, they contribute to growing sales, finding new business opportunities, and are responsible for planning, executing, and overseeing all your marketing activities A qualified Chief Marketing Officer (CMO) shouldn't just be skilled to do the job, they should also fit your company's culture and have (..)

Sales Hiring 40

Sales Hiring Interviewing Marketing Company Culture 40

SaaStr

FEBRUARY 25, 2022

She spotlights the role of freelancers in new-age businesses with granular insights into how UpWork scaled through the years relying on its freelance workforce. The last 20 years witnessed the transformational effects of the internet, which spawned many innovative and culture-shifting businesses. Adapting to perpetual change.

Scaling 171

Scaling Artificial Intelligence Company Culture Innovation 171

SaaStr

FEBRUARY 16, 2022

If the company focuses too much on telling that story, though, they soon find that they have forgotten something even more important: continuing to listen to the stories of their customers. That’s the one fundamental fact on which we can base our businesses. Create a healthy culture. We just have to actively listen.

Underperforming Technical Team 218

Underperforming Technical Team Company Culture Customer Success Product Marketing 218

SaaStr

MAY 10, 2022

A crisis can strike at any time without warning, and it can be especially stressful when business leaders are not prepared for the unknown. Many businesses are struggling to survive after the pandemic triggered unprecedented challenges, crippling the global economy as a whole. Develop a well-defined vision.

Travel 185

Travel Revenue Underperforming Technical Team Scale 185

Intercom, Inc.

SEPTEMBER 17, 2020

The company was originally founded in South Korea and made the move to Silicon Valley in 2015 – it quickly became adopted as a place for employees from the likes of Apple, Facebook, Google, Microsoft, and more to discuss the internal culture of their companies. When popular culture breeds company culture.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

SaaStr

APRIL 20, 2022

Learn your team members’ ambitions and goals to understand what they want to do so you can provide them with ongoing training and feedback that is meaningful to them and in alignment with your business goals and their personal goals. Be intentional about the culture you want to build.

Sales Hiring 195

Sales Hiring Scale Retention Sales 195

SaaStr

MAY 5, 2022

In the same way, the focus of sales leadership will become more tantamount as organizations grow. Here are some building blocks to draw on when scaling sales teams up: Empower your sales team to own their role in the business. Principle #4: At Scale, Focus is Critical. But done right, a sales organization can thrive along with revenue.

Scale 200

Scale Sales Hiring Scaling Sales 200

SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. I hired the person with a great resume but who didn’t get our business, culture, or community. Maybe they are misunderstood. Maybe they need more coaching.

Sales Hiring 244

Sales Hiring Scale Scaling Customer Success 244

Totango

JUNE 10, 2022

Remember, we’re in the business of people. . Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them.

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

Intercom, Inc.

APRIL 4, 2022

The company is open to working with you to achieve the best outcome for both you and the business, and that means allowing every employee to develop their careers. Reflecting on my experience, I’ve pulled together a non-exhaustive list of the things that make Intercom’s culture unique. What makes Intercom “Intercom”?

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

User Pilot

JULY 17, 2023

TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. A product team structure is how a business organizes the product team to best support software development. However, it’s a business-oriented role with much greater scope.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98