FastSpring

APRIL 18, 2024

McKinsey research into the future of customer experience showed an increase in sales revenue of 2%-7%. Other McKinsey research showed that when companies successfully create a better customer experience, they can see revenue growth of up to 10% and cost reductions of up to 25% over two to three years.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

OPEXEngine

NOVEMBER 22, 2022

“Industry-Centric” SaaS business models offer an alternative SaaS company categorization to the “Customer-Centric” SaaS model, which is defined based on the “go-to-market” strategy used by a management team. When SaaS business models originated, the most successful venture-backed startups used a horizontal model.

Business Model 52

Business Model SaaS Business Scale 52

SaaStr

APRIL 19, 2024

EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Today that would be a dream, but in 2011, people didn’t understand the metrics around recurring revenue businesses, so investors weren’t sure it was a good business. 50, and package it up for another $.50

Engineering 164

Engineering Business Model Pricing Scaling 164

User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? That’s why we’re going to show you 12 of the most important product analytics metrics that you’ll need in order to measure your product success. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Customer lifetime value.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

Subscription Flow

DECEMBER 28, 2023

Here, in this article, we are going to jot down the SaaS financial metrics that investors look into before giving you funding for your project or business idea. Today, metrics or KPIs have made it easier for investors to see if they should invest in a project or not. So, here are the metrics that you need to monitor: 1.

Metrics 52

Metrics SaaS Finance Acquisition 52

SaaS Metrics

AUGUST 14, 2023

Subscription-based business models have become increasingly popular across a wide range of industries. From streaming services to meal kit deliveries, businesses are leveraging the recurring revenue subscriptions offer. This guide will explore the. This guide will explore the.

Subscription 52

Subscription Payment Features Metrics Management 52

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

User Pilot

MARCH 20, 2024

This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. TL;DR Software monetization helps generate revenue using various new business models to reinvest in development and enhancements. Book a demo now.

Software 59

Software Revenue Strategy Advertising 59

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. In this sense, their revenue is consistent, long-term, and somewhat predictable.

Subscription 59

Subscription Payment Features Metrics Business 59

Chart Mogul

SEPTEMBER 10, 2018

Welcome to the second installment of our SaaS Metrics Refresher course. This week we'll get back to basics with recurring revenue. Recurring revenue is the heart of every subscription business, and a key reason for the explosion of SaaS as a business model in recent years. What is it? Anyone can do that.

Metrics 68

Metrics Revenue SaaS Forecasting 68

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. What is time-to-value?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

Baremetrics

AUGUST 22, 2021

Subscription revenue can be defined most simply as a model which generates income from customers through recurring fees that are paid at regular intervals. Before we get into the more complicated stuff, let’s consider the difference between earning revenue and collecting revenue. Subscription Revenue is Easier to Scale 3.

Payment Features 90

Payment Features Payments Subscription Revenue 90

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Book a demo now to learn more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Baremetrics

SEPTEMBER 10, 2021

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. Revenue stream: This is a single source of revenue for a company.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

User Pilot

DECEMBER 3, 2021

When it comes to measuring product growth , there are dozens of metrics to consider, but which is the most important? Today we’re going to talk about what the SaaS magic number is, how to calculate it, and what effects it can have on your business. In essence, the SaaS magic number is a metric that measures sales efficiency.

Metrics 105

Metrics SaaS Scale Churn 105

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. What is product engagement in SaaS business?

Engagement 98

Engagement Metrics Strategy Churn 98

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support.

Metrics 156

Metrics Business SaaS Scale 156

SaaStr

JULY 5, 2023

New Workloads Are Only a Small Percent of Today’s Revenue, But Are The Majority of Tomorrow’s. New workloads, new uses of Mongo are actually just a small percent of revenue. Adding new customers does, and ideally growing new customers at least half as fast as revenue. Revenue growth. 1m+ Customers Up 30%.

Scale 168

Scale cloud efficiency Cloud Business Model 168

Baremetrics

SEPTEMBER 30, 2021

The pre-revenue startup phase has a host of stresses that hopefully disappear as the company begins to earn revenue. You also might need to be watching your burn rate extra closely as the pre-revenue stage is by no means the pre-expense stage. What is a pre-revenue startup? What is a pre-revenue startup?

Payments 110

Payments Revenue Startup Development Team Review 110

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. Almost all revenue is from new contracts.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

ProfitWell

NOVEMBER 25, 2019

Transparency is more of a mindset than a business model. It breaks down different aspects of their business model and present it to the public via articles and blog posts. Equity - Sharing the formula for calculating how much equity every team member receives demystifies a complicated aspect of the startup business model.

Business Model 72

Business Model Technical Advisors Business Scale 72

ProfitWell

AUGUST 14, 2020

What does the switch to a DTC business model entail, and is it the right choice for your business? What is the direct to consumer business model? Before we get started, let's quickly define what a DTC business model is. History of the direct to consumer business model.

Business Model 52

Business Model Business Advertising Subscription 52

SaaStr

MARCH 29, 2023

Xero’s Global Chief Strategy Officer, Damien Tampling, takes a philosophical look at some aspects and nuances to consider wherever your business is on this journey. Over the last couple of years, Xero has doubled revenue and operating revenue, tripled annualized monthly recurring revenue, and quadrupled lifetime value.

Sales Hiring 166

Sales Hiring Scale Strategy Metrics 166

User Pilot

JULY 26, 2022

Customer retention is a SaaS metric that measures the ability of a product to retain customers over a long timeframe. Customer retention metrics or KPIs are numeric measures that allow you to identify the number of retained customers your product has. 10 Customer retention KPIs and metrics to measure retention.

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. What metrics do investors care about? What metrics do your investors and board care about? Board meetings.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

Baremetrics

FEBRUARY 6, 2022

Managing the customer journey means understanding context and measuring the right metrics. Customer experience (CX) is a critical component of modern business management, but it’s far too easy to get lost in the sheer mass of available data. Customer goals need to be aligned with business goals. It really is that simple.

Metrics 106

Metrics Social Media Scale Churn 106

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. In this analysis, I’ve compared the metrics of the two companies at the time of IPO.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

OPEXEngine

MAY 22, 2020

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. The podcast is an excellent SaaS Metrics 101 listen even for experienced SaaS finance experts.

Metrics 52

Metrics SaaS Deferred Revenue Benchmarks 52

SaaStr

OCTOBER 17, 2022

If you’re only investing in sales and marketing, you’re missing a huge revenue opportunity. However, your business model will dictate how large the book of business is for each CSM. The 3 key metrics for Customer Success are GRR, NRR, and logo retention. NPS is a company metric, not a CS metric.

Customer Success 207

Customer Success Sales Hiring Scale Leadership 207

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

Chaotic Flow

MAY 13, 2014

Becoming a Metrics-driven SaaS Business is no easy task. However, the financial rewards of moving beyond standard SaaS financial metrics to SaaS customer success metrics and ultimately to sophisticated predictive analytics are significant. Each step toward SaaS metrics greatness builds upon the last.

Metrics 135

Metrics SaaS Compensation Benchmarks 135

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 97

Onboarding Metrics Retention Scale 97

Tom Tunguz

JUNE 26, 2022

The market values COIN, Coinbase’s stock, and UNI, Uniswap’s token at about 3x trailing 12-month revenues. As the market has corrected, so have the trailing 12-month revenues (TTM)/Market Cap multiples. Just how comparable are these businesses? Coinbase and Uniswap generate billions in revenue.

Benchmarks 240

Benchmarks Headcount Government Business Model 240

FastSpring

APRIL 2, 2019

Understanding SaaS metrics can be a bit daunting when you first look at your financial reports. To spare you the headache, here’s a quick guide to help you make sense of subscription finance—starting with monthly recurring revenue. What is Monthly Recurring Revenue? Calculating Monthly Recurring Revenue.

Finance 96

Finance Subscription Payment Features Revenue 96

SaaSOptics

AUGUST 17, 2020

Revenue Modeling for a Subscription vs. Non-Subscription Businesses . Revenue modeling. It’s the most difficult aspect of financial planning, especially for startups that don’t have historical data to extrapolate future revenues. Revenue Modeling: Revenue Growth Over Time.

Deferred Revenue 98

Deferred Revenue Subscription Payment Features Revenue 98

SaaSOptics

JUNE 4, 2021

7 SaaS Metrics Every SaaS Company Should Care About in 2021. billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. .

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53